NHTSA ID Number: 11008052
Manufacturer Communication Number: WTY040_TSB_R1
TSB/Document Date: 2024-09-26
Summary
TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: SELF-LEVELING REAR SHOCK ABSORBER INSPECTION/REPLACEMENT (WTY040) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the ‘Warranty Extension Program (WTY040)’ to inspect and, if necessary, replace the self-leveling rear shock absorber(s) on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 10, 2019 through September 14, 2023, AND equipped with ‘self-leveling’ rear shock absorber(s) produced through June 04, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. The affected vehicles may exhibit a noise from the rear suspension while traveling over bumps and/or a firm/stiff ride quality while driving. This concern does not impact the drivability or safety of the vehicle.
GROUP
MODEL
CHA
2020-2024MY
Telluride (ON)
NUMBER
DATE
125 (Rev 1, 09/20/2024)
September 2024
TECHNICAL SERVICE BULLETIN
SUBJECT:
SELF-LEVELING REAR SHOCK ABSORBER
INSPECTION/REPLACEMENT (WTY040)
NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This bulletin provides information associated with the ‘Warranty Extension Program (WTY040)’ to inspect
and, if necessary, replace the self-leveling rear shock absorber(s) on certain 2020-2024MY Telluride (ON)
vehicles manufactured from January 10, 2019 through September 14, 2023, AND equipped with ‘self-leveling’
rear shock absorber(s) produced through June 04, 2023. The term of the warranty is being extended from 5
years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle
was first put into service. The affected vehicles may exhibit a noise from the rear suspension while traveling
over bumps and/or a firm/stiff ride quality while driving. This concern does not impact the drivability or safety
of the vehicle. Follow the procedure outlined in this publication to inspect the rear absorber LOT/Date code
and, if necessary, replace the affected rear shock absorber(s) for the concern outlined in this publication on
the applicable vehicle.
NOTICE
A Technical Service Bulletin is a field fix repair program without customer notification that may be
performed during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Page 2 of 5
SELF-LEVELING REAR SHOCK ABSORBER INSPECTION/REPLACEMENT
SUBJECT:
Inspection and Replacement Procedure:
VEHICLE IN: The affected vehicles may exhibit a noise from the (LH and/or RH) rear shock(s)
when traveling over bumps and/or exhibit a firm/stiff ride quality while driving.
1.
Raise the vehicle on a lift.
2.
Remove both rear wheel/tires (A).
Tightening torque for lug nuts:
79.6 – 94 lb.ft (107.9 – 127.5 N.m)
A
2.
Inspect both (LH & RH) ‘self-leveling’ rear
shock absorber LOT#s (Refer to the LOT/DATE
(NG) Sample LOT#: 3 F 02 → 2023 June 02
YYYY MM DD
conversion table below):
•
Produced ‘on or after’ 3 F 05
(2023 June 05) (OK), then this publication
‘Warranty Extension’ is not applicable to
the inspected shock absorber. Claim Op
Code: 242A35I0
•
Produced ‘on or before’ 3 F 04
(2023 June 04) (NG), then take a KVID
video starting from the VIN label on the
door and then move to capture the
Year
LOT number stamped on the affected
rear shock absorber, and then proceed
to step 3 to replace the affected LH
and/or RH rear shock absorber.
Month
Day
Note: If both rear shocks are (OK), then submit
the warranty claim with labor op code for “Rear
Shock Assembly Inspection”.
Digit
Year
Letter
Month
Day
8
2018
A
January
01
13
25
9
2019
B
February
02
14
26
0
2020
C
March
03
15
27
1
2021
D
April
04
16
28
2
2022
E
May
05
17
29
3
2023
F
June
06
18
30
4
2024
31
G
July
07
19
H
August
08
20
I
September
09
21
J
October
10
22
K
November
11
23
L
December
12
24
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CHA125 (Rev 1) Telluride (ON) August 2024
Page 3 of 5
SUBJECT:
3.
SELF-LEVELING REAR SHOCK ABSORBER INSPECTION/REPLACEMENT
Remove the affected (LH and/or RH) rear
shock absorber (B) by referring to “Suspension
System → Rear Suspension System → Rear
Shock Absorber → Repair procedures →
B
Removal and Installation” in the applicable
Shop Manual on KGIS.
Tightening torque for upper Bolts:
72.3 – 86.8 lb.ft (98.1 – 117.7 N.m)
Tightening torque for lower Bolt & Nut:
101.3 – 115.7 lb.ft (137.3 – 156.9 N.m)
4a.
Disassemble the affected (LH and/or RH) rear
shock
absorber(s)
“Suspension System
by
referring
→ Rear
to
the
System → Rear Shock Absorber → Repair
procedures → Disassembly and Reassembly”
chapter in the applicable Shop Manual on
C
KGIS.
4b.
Reassemble the (LH and/or RH) new rear
shock absorber(s) in the reverse order of
disassembly.
Note: Install a ‘new’ self-locking nut (C)
when replacing the rear shock assembly.
The bottom nut (D) is reusable.
5.
Install the new applicable (LH and/or RH)
reassembled rear shock absorber(s) (B) in the
reverse order of removal.
6.
C
B
Reinstall all other removed parts in the reverse
order of removal.
7.
Confirm normal vehicle operation.
D
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CHA125 (Rev 1) Telluride (ON) August 2024
Page 4 of 5
SUBJECT:
SELF-LEVELING REAR SHOCK ABSORBER INSPECTION/REPLACEMENT
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Telluride (ON)
January 10, 2019 to September 14, 2023
REQUIRED PART:
Part Name
Rear Shock
Assembly
Group
Part Number
A
55367 S9000FFF
B
55367 S9AA0FFF
C
55367 S9KA0FFF
13262 10007K
Model Year/Trim
Figure
20 - 22MY
1
FWD/4WD
23 - 24MY
1
4WD
4WD X-Line
1
4WD X-Pro
2WD
Self-Locking
N/A
Nut
13262 10001
Qty.
2
4WD
Note: Quantity is determined based on shock absorber LOT#/DATE (3 F 05 – June 05, 2023). Reference
step #2 in the repair procedure. Each shock assembly group has 2 different part numbers for the
improved part. Both listed parts numbers of each group represent the same improvement. Only 1 part
number per group should be ordered based on VIN requirement.
Note: The replacement part numbers will require a VIN entry for parts ordering. DO NOT order these
parts for stocking purposes. Supply is very limited. Until supply stabilizes, please confirm part
availability before scheduling customers. Please be sure to expedite warranty claim filing.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CHA125 (Rev 1) Telluride (ON) August 2024
Page 5 of 5
SUBJECT:
SELF-LEVELING REAR SHOCK ABSORBER INSPECTION/REPLACEMENT
WARRANTY INFORMATION:
N Code: Q53 C Code: ZZ3
Claim
Type
Causal P/N
Qty.
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
Rear Shock Assembly
Both (Left & Right OK)
242A35I0
Inspection
0.2
M/H
N/A
Qty.
0
55367-S9000FFF
or
Rear Shock Assembly
Inspection
(Left NG & Right OK) +
55367 S9AA0FFF
242A35R0
0.7
or
M/H
55367 S9KA0FFF
Left Rear Shock
1
13262 10007K
Assembly Replacement
or
1
13262 10001
55367-S9000FFF
W
55367 S9000
0
or
Rear Shock Assembly
55367 S9AA0FFF
Inspection
(Left OK & Right NG) +
242A35R1
Right Rear Shock
0.7
or
M/H
55367 S9KA0FFF
Assembly Replacement
1
13262 10007K
or
1
13262 10001
55367-S9000FFF
or
55367 S9AA0FFF
Both (Left & Right)
Rear Shock Assembly
Replacement
242A35R2
0.9
or
M/H
55367 S9KA0FFF
2
13262 10007K
or
2
13262 10001
Note: Refer to Warranty Extension Bulletin 2407 for claim submission procedures. A KVID Video
recording of the NG condition is required for all labor ops. A KVID video is required for NG condition,
if a KVID video for the NG condition is not created as described in this TSB, Warranty claim submission
issues will occur. All claims are subject to review and Warranty chargeback.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CHA125 (Rev 1) Telluride (ON) August 2024
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TSB/Document ID: WTY040_TSB_R1
Replacement Service Bulletin Number:
MFR Communication Date: 2024-09-21
MFR Internal Campaign ID/Software Version: WTY040
Communication Type: Warranty Program/Extension
NHTSA Components: SUSPENSION
MFR Component System: CHA
MFR Component Subsystem:
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