September 26, 2024

ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS
Kia America, Inc. is conducting a Voluntary Emissions Service Campaign regarding the Exhaust Gas Recirculation (EGR) valve
assembly on the following vehicles:
•

Certain 2024 MY Carnival vehicles manufactured from January 16, 2024 through May 2, 2024

•

Certain 2024 MY Sportage vehicles manufactured from January 17, 2024 through March 13, 2024

•

Certain 2024 MY Niro Hybrid (HEV) vehicles manufactured from January 23, 2024 through February 14, 2024

•

Certain 2024 MY Niro Plug-in Hybrid (PHEV) vehicles manufactured from January 23, 2024 through February 6, 2024

Kia has become aware that the subject vehicles may have been produced with an EGR valve assembly that was not manufactured to
Kia’s specifications. Customers may experience illumination of the Check Engine light (CEL) while driving. This condition may cause
the vehicle to release air pollutants which exceed Federal and California standards. These standards were established to protect the
public health and welfare from the dangers of air pollution.
Dealers will replace the EGR valve assembly with a new one. This campaign will be performed free of charge at no cost to the
customer.
Enclosed are samples of the Vehicle Emissions Recall Proof of Correction (“POC”) Card, Campaign Completion Label (“Label”),
and information on how to access the list of affected vehicles on KDealer+. NOTE: The Proof of Correction Cards and Campaign
Completion Labels are for California and S177 State dealers use only and can be ordered through the PDC. Please see the
information below for specific state instructions.
Also enclosed, you will find a copy of the owner notification letter and a Q&A Guide for campaign questions, both of which describe
the issue. The owner notification will be mailed on September 30, 2024.
Please start performing the campaign on any affected vehicles currently in your inventory prior to selling the vehicle to a
retail customer.
For California Dealers ONLY
•

The State of California has implemented the Registration Renew/Recall Tie-In Program that requires the completion of
Emission Recalls prior to vehicle registration renewal.

•

Be sure to provide a completed Emissions Recall Proof of Correction Card for each owner once the campaign repairs
have been completed as this will serve as proof of completion during registration renewal. Instructions for filling out this
card can be found in the TSB. It is also required to affix a Campaign Completion Label under the hood of the vehicle.

For Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island,
Vermont, and Washington dealers ONLY:
•

The above-named states require that a completed Proof of Correction Card must be provided to each owner for use, if
requested, at vehicle registration renewal. Instructions for filling out this card can be found in the TSB. The dealer is also
required to affix a Campaign Completion Label under the hood of the vehicle.

Please make certain the appropriate personnel in your dealership are familiar with the details of this campaign to ensure proper
responses to customer inquiries and requests to have the campaign performed on their vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-LeachBliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you
by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle
purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for
the sole purpose of conducting and performing this voluntary emissions recall campaign, and for no other purpose.
Your prompt attention in completing this campaign is appreciated. If you have any questions, please contact your Kia District
Parts & Service Manager.
Sincerely,
Kia Service Department
SC320