NHTSA ID Number: 11007840
Manufacturer Communication Number: 051841
TSB/Document Date: 2024-09-17
Summary
According to Ford
Customer Satisfaction Program 24B47: "Due to an error in the SYNC software you may experience system instability concerns and/or failure to preserve certain across ignition cycles."
Customer Notification
Corporate Compliance
Po Box 30
MIDDLEBURY, INDIANA 46540-9218
FR ID: 05-1841
FORD NOTICE: 24B47
,
O
Integrity
O
Safety
O
Quality
O
Customer Service
September 2024
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
Forest River is alerting you to a Ford Customer Satisfaction Program 24B47 involving certain 2024 Starcraft Starlite
Transit Buses. Please see the information below which describes the issue and provides details on the steps you should
take to repair your vehicle.
WHAT IS THE ISSUE?
Due to an error in the SYNC software you may experience system instability concerns and/or failure to preserve certain
across ignition cycles.
OWNERS AND DEALERS: WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.
Sincerely,
Forest River Bus, LLC
Office of Corporate Compliance
Page 1 of 1
Fol'd Meter Company
F ol'd Custcrner Se™Ce Division
PO Box 1904
Dearbom,Michlgan 48121
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August2024
Customer Satisfaction Program 24B47
See Listing
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving Due to an error in the SYNC software, you may experience SYNC system
instability concerns and/or failure to preserve certain settings across ignition
this notice?
cycles.
What is the effect?
This may result in a black infotainment screen (although it does not affect
rear view camera}, incorrect language setting, and/or erased or unsaved
radio presets.
What will Ford and
you r dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to update your SYNC software free of charge (parts and labor)
under the terms of this program.
This Customer Satisfaction Program will be in effect until August 31, 2025
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 24B47.
Provide the dealer with the VIN of your vehicle. The VIN is printed near your
name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
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19987/000003990/3990
© Copyright 2024 Fore! Motor Company
04783
24847_FNI/DT8124B471
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors and remote start) if it is equipped to allow
control.
Mobile Service
Ford Mobile Service is offered by participating dealers, contact your dealer for
details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct SYNC software was used.
If the previously paid repair was performed before the date of this letter, you
may be eligible for a refund. Refunds will only be provided for services related
to updating the SYNC software. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer before February
28, 2025. To avoid delays, do not send receipts to Ford Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM - 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number listed
using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the Internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM - 11:00 PM
and Saturday 7:00 AM - 5:00 PM (Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact
our Motorhome Customer Assistance Center toll-free at 1-866-906-9811.
Representatives are available 24 hours a day.
Thank you for your attention to this important matter.
Ford Customer Service Division
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19988/000003990/3990
© Copyright 2024 Ford Motor Company
04783
24B47_FNI/DTB124B471
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TSB/Document ID: 051841
Replacement Service Bulletin Number:
MFR Communication Date: 2024-09-17
MFR Internal Campaign ID/Software Version: 051841
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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