Loading...

NHTSA ID Number: 11007829

Manufacturer Communication Number: SC-23-085

TSB/Document Date: 2024-09-17


Summary

The procedure describes the process of updating the gearboxes from a dual turn to a single turn snap ring on Duopower buses.


Alliance Prime Trans Plus 40

Socket, 1 1/16”, 1/2” Drive

1

Socket, 10, 13, 15, 19mm

1 each

Multiple

Hex Bit, 3, 6, 8mm

1 each

Multiple

Oil Fill Pump

1

Pry Bar Variety:
Small, Medium, Large

1 each

Pick Variety

1 each

9-172

Gearbox Oil Refill
Multiple
Multiple

Proterra Operating Company, Inc.

Manufacturer

Table 9-5: Additional Fix-if-Fail Supporting Documentation

Product

NavistareBay logo

Fleetrite PS-386 Synthetic Manual Transmission
Lubricant

Northland Products Co.

Northland Synergy Synthetic® ExP Transmission
50

Petro-Canada Lubricants Inc.

TRAXON E Synthetic MTF (Synthetic Transmission
Fluid)

Phillips 66 Company

Triton® Synthetic MTF
Kendall SHP® Synthetic MTF

Quick Smart Products P/L

Road Trans MTF PS-386

Raloy Lubricantes, S.A. C.V.

Document

Description

Maintenance Manual

Gearbox Removal and Replacement Procedure

Maintenance Manual

Traction Motor Removal and Replacement
Procedure
Table 9-6: Additional Fix-if-Fail Parts

Proterra PN

Description

040924

Motor, GVM, 310-125

Raloy Transintex Plus SAE 40

140-3817

Lubricant, Spline, Chelsea

Repsol Lubricantes Y
Especialidades S.A.

Repsol Cartago LD 40

063900

Gearbox, DuoPower

Royal Manufacturing Co

Monarch Syntran Plus SAE 40

125-6417

Washer, Lock

Safety-Kleen Oil

Performance Plus Synthetic HD PS-386
Transmission Fluid

052501

Oil Filter, Replacement Kit, Oil Cooler, Gearbox, EMP

048430

Skid-Plate, Retainer, Ring, Locking

Shell

Spirax S6 GME 40

048427

Skid-Plate, Retainer, Plate, SS, Locking

Texas Refinery

Syntex 2000 SAE40 Synthetic Manual
Transmission Lubricant

048429

Skid-Plate, Bolt, M10-1.5, 20mm, 10.9, 100HSS, Locking

The Valvoline Company

Syn Gard™ Transmission Fluid E386

050190

Motor Stud, Gear Box, Axle

Total Mexico S.A. DE C.V.

Transmission SYN 7000

050259

12 Point Nut-Motor, Gear Box, Axle

TOTAL Specialties USA, Inc

TOTAL Transmission Gear 8 FE SAE 40

Warren Oil

America Max Full Synthetic SAE 40 Manual
Transmission Fluid

Warren Oil

Lubriguard SAE 40 Synthetic Heavy Duty
Transmission Fluid

Warren Oil

PURUS Synthetic SAE 40 Heavy Duty
Transmission Fluid

Proterra Operating Company, Inc.

Table 9-7: Additional Fix-if-Fail Tools

Description

QTY

Use

Laptop computer and Proterra Diagnostic Tool
(current version)
https://diag.proterra.com/

1

Pairing the Traction Motor
and Power Inverter

Nexiq USB-Link 2

1

Pairing the Traction Motor
and Power Inverter

Tool, Wheelend, Axial Nut, TMFS 5, 38mm
Vendor: Reliability Direct
VPN: SKF-TMFS 5

1

Gearbox Replacement

Kit, Broken Bolt Extraction

1

Broken Bolt

9-173

Procedure
Vehicle Preparation
1. Record the odometer reading on the vehicle’s maintenance log.
2. Position the vehicle on an approved lifting device.
3. Perform the Proterra High-Voltage Lockout/Tagout procedure as specified in
the vehicle’s maintenance manual.
4. Lift the bus using the approved lifting device.
5. Remove and retain the large front cage dust cover (1) using a 10 mm socket/
wrench.
6. Remove and retain the high voltage cable guard (2) using a 10 mm socket/
wrench.
1

7. Place a coolant drain pan underneath the bulkhead coolant fitting (3).
8. Drain the coolant by slowly disconnecting the coolant hose from the bulkhead
coolant fitting (3) using an adjustable wrench.
9. Reconnect the bulkhead coolant fitting (3).

2

T

ON

FR

3

Figure 9-1. Axle Access and Coolant Draining

9-174

Proterra Operating Company, Inc.

10. Remove and retain the skid-plate (4) and fasteners (5) using a 15 mm socket/
wrench.

12. Remove and retain both motor bridge harness brackets/bolts (8) using a 13
mm socket/wrench.

11. Remove and retain all six axle covers (6) and fasteners (7) using 10 and 13
mm sockets/wrenches.

13. Disconnect the ECU harness connector (9).
14. Remove and retain the ECU bracket/ECU (10) and fasteners (11) using a 10
mm socket/wrench.

7
10
6

9

11

T

ON

FR

6

7
8

8

6
7
4

5

Figure 9-3. Harness Brackets & ECU bracket/ECU Removal
Figure 9-2. Skid-Plate and Axle Covers Removal

Proterra Operating Company, Inc.

9-175

Gearbox Oil Draining and Filter Inspections
15. Drain both gearboxes into a suitable oil drain pan by removing the oil drain
plugs (12) using a 21 mm socket/wrench.
16. Re-install the oil drain plugs (12) using a 21 mm socket/wrench and torque to
18 ft-lbs (24 Nm).

14

12
13

Figure 9-5. Oil Strainers and Oil Filters

12

Figure 9-4. Gearbox Oil Draining

17. Verify the oil module torque stripes are present on the oil filter caps (13) and
oil strainer caps (14). If no torque stripes are present, apply torque stripes
before proceeding to the next step.
18. Remove and inspect both oil filter caps and oil filters (13). Replace the oil
filters if swollen or disintegrating (see examples in figure).
19. Apply degreaser to a rag and clean the threads on both the oil filter caps and
in the oil module. Reinstall both oil filters and oil filter caps (13) and realign the
torque stripes.
20. If the oil filters were disintegrating, also remove and inspect both strainer caps
and strainers (14). Clean the strainers as needed.
Apply degreaser to a rag and clean the threads on both the strainer caps and in
the oil module. Reinstall both oil strainer caps (14) and realign the torque
stripes.

9-176

Figure 9-6. Oil Strainer and Oil Filter Examples

Proterra Operating Company, Inc.

Traction Motor Removals
21. Locate each gearbox serial number tag (X). No snap ring replacement is
necessary on gearboxes where the “CUST:” line (15) includes “063900”.
NOTE: “CUST: PROTERRA - 063900” indicates that the gearbox was
manufactured with the new snap ring; no snap ring replacement is necessary
on the gearbox.

16

15

22. Mark each traction motor for proper curb-side or street-side re-installation.

P / N:
CUS T: P ROTE RRA - 063900
S / N:
RATI O :
D AT E:

FRONT

23. Mark each traction motor coolant hose (16) for proper re-installation and
disconnect from each traction motor.
24. Disconnect the low-voltage connectors (17) from each traction motor.
25. Remove all brackets (18) from each traction motor using a 15 mm socket/
wrench.
26. Remove and retain the traction motor ground cables and ground cable
fasteners (19) using a 15 mm socket/wrench.

17
18

18
19

Figure 9-7. Traction Motor Removals (1 of 3)

Proterra Operating Company, Inc.

9-177

27.Remove and retain the phase cable box guard (20) and the phase cable box
cover (21) from each traction motor using a 3 mm hex-head wrench.

30. Place a properly rated transmission jack or other suitable lifting device
underneath the traction motor and secure with a ratchet strap.

28. Mark each phase cable on each traction motor for proper re-installation.
Remove and retain the phase cable fasteners (22) using a 13 mm socket on
each traction motor.

31. Remove and retain the eight traction motor stud locknuts and spacers (26)
using a 10 mm flexible ratchet wrench.

29. Disconnect the cord grip caps (23) on each traction motor using the 30 mm
Crow’sFoot tool (see the Tools table). Pull the phase cables (24) out of the
phase cable junction boxes.
Remove and retain the three phase cable ground clips (25).

32. Carefully pry the traction motor (27) away from the gearbox and gently lower
to a stable location.
33. Record both the gearbox and traction motor serial numbers on the vehicle’s
maintenance log.

20

21

22
25
24

22

23

27

Figure 9-8. Traction Motor Removals (2 of 3)

26

Figure 9-9. Traction Motor Removals (3 of 3)

9-178

Proterra Operating Company, Inc.

Street-Side Gearbox Snap Ring Replacement
ATTENTION: Each gearbox front housing cover must be re-installed on the same
gearbox it was removed from or gear damage may occur.
34. Mark each gearbox for proper curb-side or street-side re-installation.
35. Unplug the temperature sensor (28).
36. Mark both the inlet (29) and outlet (30) gearbox oil hoses for proper reinstallation and disconnect from the gearbox front housing cover using a 7/8”
wrench.
37. Cut the cable-tie securing the breather hose (31) to the brake cannister.

38. Remove and discard the thirteen gearbox front housing cover mounting bolts
(32) using a 13 mm socket/wrench. Retain the washers.
39. Remove and discard the ten gearbox mounting bolts (33) from the gearbox
using a 19 mm socket/wrench. Retain the washers.
CAUTION: Do not pry the front housing cover side-to-side. Internal gearing
damage can occur if the front housing cover is removed improperly at an angle.
CAUTION: Pry the gearbox front housing cover only at the three pry-bar locations
shown.
40. Carefully pry the gearbox front housing cover (34) away from the gearbox with
multiple pry-bars at the pry-bar locations shown, ensuring the housing cover
comes horizontally straight out and place onto a workbench.

31

Pry-Bar Location

29

33

32

30

34

28

Pry-Bar Location
(Both sides)

Figure 9-11. Gearbox Front Housing Cover Disconnection
Figure 9-10. Gearbox Front Housing Cover Disconnection Preparation

Proterra Operating Company, Inc.

9-179

123

SaleBestseller No. 1
TOPDON RLink J2534 Pass-Thru Programmer, OEM Reprogramming and Diagnostic Tool, Enhanced J2534 VCI, Supports J2534/D-PDU/CAN-FD/DoIP, Compatible with 18+ Vehicle Brands, No OE Software Provided
289 Reviews
TOPDON RLink J2534 Pass-Thru Programmer, OEM Reprogramming and Diagnostic Tool, Enhanced J2534 VCI, Supports J2534/D-PDU/CAN-FD/DoIP, Compatible with 18+ Vehicle Brands, No OE Software Provided
  • J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an...
  • All-in-One OEM Diagnostics: This J2534 ECU programming tool...
  • Proven Performance You Can Trust: Backed by over 10000 real...
  • Integrated Excellence, Always Up-to-Date: Featuring the...
  • Efficiency Meets Versatility: Engineered to support three...
SaleBestseller No. 2
TOPDON RLink J2534 Reprogramming Tool, High-Speed J2534 Pass-Thru Programmer, OEM Reprogramming and Diagnostic Tool, Supports J2534/D-PDU/CAN-FD/DoIP, 17+ Vehicle Brands Supported
  • Advanced VCI Box, Industry-leading J2534 Pass-Thru...
  • High-Speed OEM-Level Diagnostics & Programming: Unlock true...
  • Coverage for 17 Car Brands & Ultra Reliability: Works...
  • User-Friendly RLink Platform & Expert Support: TOPDON’s...
  • 6.6 ft USB-C Cable & Portable Storage Case: The RLink J...

Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API


 


If the PDF is very large, it may not load in the preview below.

Download PDF [9.22 MB]


Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.

If the TSB PDF does not show, download or view it on the NHTSA Website.

Click on the (+) Plus Sign

Then Click on Associated Document(s)


Search NHTSA Database for Recalls

View Latest Recalls


Search NHTSA Database for Vehicle Investigations

View Latest Vehicle Investigations


Search NHTSA Database for Vehicle Complaints

View Latest Vehicle Complaints


TSB/Document ID: SC-23-085

Replacement Service Bulletin Number:

MFR Communication Date: 2023-06-01

MFR Internal Campaign ID/Software Version: SC-23-085

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: POWER TRAIN

MFR Component System:

MFR Component Subsystem:


Previous TSB

Next TSB



SaleBestseller No. 1
ANCEL X7HD PRO 10.1'' Heavy Duty Truck Scanner, Full-System Diesel Diagnostic Tool with DPF Regen, 42+ Reset, Bi-Directional and Active Test, ECU Coding, HDOBD/OBD2 Scanner for Diesel Trucks - Grey
  • 2026 ALL-IN-ONE HEAVY DUTY TRUCK SCANNER – BUILT FOR DIESEL DIAGNOSTICS:The ANCEL X7HD PRO combines full-system diagnostics, bi-directional control, ECU coding, HDOBD/OBD2 functions, and 42+ reset services in one powerful heavy duty truck scanner. This diesel scan tool helps technicians, fleet owners, and repair shops diagnose problems faster, reduce downtime, and complete more repairs without switching between multiple truck diagnostic tools. Features a 10.1" Android tablet, Bluetooth & Wi-Fi, live data graphing, and 2 years of f-ree updates
  • 42+ RESET FUNCTIONS – MORE THAN A BASIC TRUCK CODE READER:Perform essential service functions including forced DPF regeneration, injector coding, speed limiter adjustment, idle adjustment, oil reset, ABS reset, SRS reset, EPB reset, throttle reset, and suspension calibration. Designed for real truck maintenance and fleet service, this commercial truck diagnostic scanner helps reduce dealer visits, avoid unnecessary downtime, and handle more repair jobs with one diesel diagnostic tool
  • ACTIVE TEST & ECU CODING – ADVANCED BIDIRECTIONAL SCAN TOOL FOR TRUCKS:Quickly locate faults by activating components and sending commands directly to vehicle systems. Test injectors, ABS, throttle, cooling systems, and other modules in real time without unnecessary disassembly. ECU coding and module matching help adapt replacement parts, restore factory settings, and reduce repeat repairs, making this semi truck scan tool ideal for advanced troubleshooting and daily shop work
  • FULL-SYSTEM HDOBD/OBD2 DIAGNOSTICS – WIDE TRUCK & ENGINE COVERAGE:Read and clear codes, monitor live data, freeze frame, and diagnose engine, transmission, ABS, body, and other major systems. Compatible with FreightlinereBay logo, KenwortheBay logo, PeterbilteBay logo, VolvoeBay logo, MackeBay logo, InternationaleBay logo, and other commercial truck brands, plus CumminseBay logo, CaterpillareBay logo, Detroit, PaccareBay logo, and NavistareBay logo diesel engines. Also supports full OBD2/EOBD diagnostics for standard vehicles, making it a versatile truck obd2 scanner for mixed fleets and repair shops
  • PROFESSIONAL HARDWARE + RELIABLE SUPPORT – BUILT FOR DAILY SHOP USE:This professional diesel diagnostic computer features a 10.1" touchscreen, Android 10.0 system, 6000mAh battery, Bluetooth/Wi-Fi connectivity, and built-in front & rear cameras for documenting repairs and remote troubleshooting. Includes 2 years of fr-ee updates, 1-year w-arranty, and responsive technical support. Contact [email protected] before purchase to confirm compatibility and supported functions for your truck or diesel engine
SaleBestseller No. 2
ANCEL New HD601 Heavy Duty Truck Scanner, Diesel Full System Diagnostic Scan Tool Fits for Cummins, Detroit, Volvo, Paccar & Caterpillar, 2 in 1 HDOBD & OBD2 Code Reader for Commercial Vehicles & Cars
  • 【Built for Heavy Duty Diesel Diagnostics】Designed for SAE J1939 and J1708 compliant trucks, buses, and diesel-powered commercial vehicles. HD601 truck scanner diagnostic tool helps owner-operators, small fleets, mobile technicians, and independent repair shops quickly identify fault codes, view live data, and make informed repair decisions—saving time, reducing downtime, and avoiding unnecessary shop visits
  • 【Full System Diagnostics+All HD OBD Modes】The New HD601 heavy duty truck scanner delivers full-system diagnostics on SAE J1939 and J1708-compliant commercial vehicles—digging into engine, transmission, ABS, fuel, every system that keeps your rig rolling. It supports all HD OBD modes, giving you live data, freeze frame, ECU info, vehicle info, emissions data tracking, plus code reading and clearing. Not just what broke, but why—so you fix it right the first time. Pinpoint issues faster, cut repair costs, and spend less time on the shoulder
  • 【Wide Heavy-Duty Vehicle Coverage】Supports a wide range of heavy-duty vehicle manufacturers and systems, including FreightlinereBay logo, KenwortheBay logo, PeterbilteBay logo, VolvoeBay logo, InternationaleBay logo, Detroit, CumminseBay logo, PaccareBay logo, Allison, EatoneBay logo, BendixeBay logo, Wabco, and more. Coverage varies by vehicle make, model, year, and system configuration. Contact our support team before purchase if compatibility verification is needed
  • 【Speaks Major Truck Protocol】The New HD601 diesel truck scanner is built for American-made trucks—and supports the heavy‑duty protocols you' re most likely to run into on the road: SAE J1939, J1708/J1587, ISO 15765‑4, ISO 14230‑4, ISO 9141‑2, J1850 PWM/VPW, ISO 27145‑4, and EURO‑6. For most trucks, model years, and systems, it speaks the language your vehicle understands. Just plug it in and start diagnosing—no guesswork, no gatekeeping. Note: vehicle functions and module availability may vary by manufacturer and model year
  • 【Save Hundreds on Diagnostic Fees】Why pay $150–300 for someone to read your codes? With the New ANCEL heavy duty truck scanner, you can pull fault codes yourself—in minutes, without leaving the truck. One or two uses pays for the tool. After that, every diagnostic is money back in your pocket. Smart investment for owner-operators, techs, and small fleets. Read and clear stored fault codes in minutes. Active fault codes may require repairs before they can be cleared
SaleBestseller No. 3
FOXWELL HD301 Heavy Duty Truck Scanner, Full System Diesel Scan Tool with 6/9/16 Pin, 2 in 1 Code Reader for Trucks & Car Engine, Diesel Diagnostic Tool for Cummins, Paccar, Caterpillar
  • 【One Tool, Total Fleet Coverage: 6/9/16 Pin Ready】Featuring an integrated 16-pin OBD2 connector and professional-grade 6-pin & 9-pin adapters, this heavy duty truck scanner provides extensive support for J1939, J1708, J1587, ISO 14230-4, ISO 15765-4 and ISO 9141-2, ISO 27145-4 protocols. It offers reliable diagnostic coverage for major American diesel brands—including CumminseBay logo, PaccareBay logo, CaterpillareBay logo, Detroit, and FreightlinereBay logo—making it a versatile semi truck scanner for managing any diverse fleet.
  • 【2 in 1 Diesel Code Reader & Advanced HD OBDII】Equipped with professional-grade diesel scanner capabilities, the HD301 features intuitive Read/Erase codes and turn off the "Check Engine" light. With the built-in DTC Lookup library, you can instantly access fault code definitions on-device without searching the internet. It also retrieves hundreds of essential live sensor data—such as coolant temperature, fuel pressure, and engine RPM—in a stable text format for precise and rapid troubleshooting. (Please note that the HD301 can not support DPF Regen.)
  • 【Full System Truck Diagnostic】The FOXWELL HD301 heavy duty scan tool is engineered to deeply access and scan all available electronic control modules specifically for truck, including Engine, Transmission, ABS, SRS, Chassis, and Body Control. This professional truck scanner diagnostic tool allows you to identify issues across the entire vehicle, ensuring your rig stays in peak condition for the long haul.
  • 【Versatile for most big Rigs: Commercial, Passenger & Beyond】Engineered for more than just trucks, this heavy duty scan tool offers extensive coverage for pickups, buses, trailers, and even marine vessels. From construction machinery (excavators, loaders) to agricultural equipment (tractors, harvesters), it provides a true all-in-one diagnostic solution.
  • 【Plug-and-Play & No Subscription】Designed for the road! No WiFi, no batteries, and no complex App setup required. Simply plug it into your vehicle’s diagnostic port to start scanning immediately. Enjoy lifetime free software updates to keep your HD301 diesel truck scanner current with the latest vehicle models and features—without any hidden subscription fees—While overcoming language barriers with support for Spanish and English.

Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API


 


This product presentation was made with AAWP plugin.

Share to...