• Cabin Pre-Conditioning not functioning in energy
app

• Teen Driver volume limit may not be consistent
from one key cycle to another

• Vehicle may not be able to use a DC Fast Charger

• Auto park assist tells the driver they have to shift
when they don't
Programming:
• After an OTA update, new features may not be
activated
• During USB updating the process might fail at the
21 minute mark
• If a customer interrupts an OTA and dismisses the
message, every time they shift from Park to Drive
the message will return until the update is done
• Radio shows the old part number after
programming until it is rebooted
• Radio stuck on How to Complete This Update
Screen after USB update
• When updating from R3 to R5 any custom pages
will be lost

SXM:
• No audio
• XM Loading message
• No XM audio after a USB update
• French translation may be incorrect
HUD:
• During a navigation route the first maneuver may
show as a grey box on the HUD instead of an
arrow
• HUD blank
• Prevent ellipsis from showing on HUD
• Incoming call notification overlaps distance on
HUD
• HUD is warped
Settings:

• Display goes black at 21 minutes remaining in
update

• Customer will not be able to turn off Lane Assistance

• Wrong firmware version could be displayed in
settings

• The ambient lighting setting no longer has 1216
colors

• "LCDD Data Provisioning failed" message after
attempting provisioning

• The energy efficiency graph may get stuck

Page 4

August, 2024

• Turning blind zone assistant on or off doesn't do
anything
• Radio does not exit demo mode on owner registration screen
Wi-Fi:
• Removed Easter Egg page from tapping the QR
code button a specific way
• Vehicle may not have a data connection for
embedded apps or connected devices
• Wi-Fi may not work
Super Cruise:
• Super Cruise may not work
MFC:
• Multi-function Controller might not work to switch
users
IVE Radio Only:
• Correcting text alignment in the Front Command
Center
Non-NA:
• Energy app crashes when language is changed to
Chinese
• In Non-Connected regions, the Cluster might show
a map view when it should not
• May not be able to exit the camera app because
there is no menu or X button
• Radio content may not display on the DIC in
Gauge view
• The DAB Tune screen does not show a station list
• China Only - Schedule Service button should not
be an option

Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict
between the procedures set forth in this bulletin
and the laws that apply to your dealership, you
must follow those applicable laws.
Important: This technical service bulletin (TSB) can
only be completed by certified repair facilities who have
met all specific training, tool and equipment requirements pertaining to the vehicle Brand and Model
serviced. Repairs must be performed by a technician
who has successfully completed the required training.
Caution: Before downloading the update files, be sure
the computer is connected to the internet through a
network cable (hardwired). DO NOT DOWNLOAD or

Bulletin No.: 24-NA-092

install the files wirelessly. If there is an interruption
during programming, programming failure or control
module damage may occur.
• Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
• Stable battery voltage is critical during
programming. Any fluctuation, spiking,
over voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain
system voltage. Refer to www.gmdesolutions.com
for further information. If not available, connect a
fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT
connect a battery charger.
• Follow the on-screen prompts regarding ignition
power mode, but ensure that anything that drains
excessive power (exterior lights, HVAC blower
motor, etc) is off.
• Please verify that the radio time and date are set
correctly before inserting USB drive into vehicle for
programming, otherwise an error will result.
• Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.
Important: The service technician always needs to
verify that the VIN displayed in the TLC left side drop
down menu and the top center window match the VIN
plate of the vehicle to be programmed prior to using
Service Programming System 2 (SPS2) for
programming or reprogramming a module.
• For the TLC application, service technicians need
to always ensure that the power mode (ignition) is
“ON” before reading the VIN from the vehicle’s VIN
master module and that they do not select a VIN
that is already in the TLC application memory from
a previous vehicle.
• If the VIN that shows up in the TLC top center
window after correctly reading the VIN from the
vehicle does not match the VIN plate of the
vehicle, manually type in the VIN characters from
the vehicle VIN plate into the TLC top center
window and use these for programming or reprogramming the subject module with the correct
vehicle VIN and software and/or calibrations.
• The Engine Control Module (ECM) is the master
module (for VIP vehicles) that TLC reads to
determine the VIN of the vehicle. If the VIN read
from the vehicle by TLC does not match the VIN
plate of the vehicle, the ECM also needs to be
reprogrammed with the correct VIN, software and
calibrations that match the vehicle’s VIN plate.

Bulletin No.: 24-NA-092

August, 2024

• The Body Control Module (BCM) is the master
module (for GEM vehicles) that TLC reads to
determine the VIN of the vehicle. If the VIN read
from the vehicle by TLC does not match the VIN
plate of the vehicle, the BCM also needs to be

Page 5

reprogrammed with the correct VIN, software and
calibrations that match the vehicle’s VIN plate.
Caution: Be sure the VIN selected in the drop down
menu (1) is the same as the vehicle connected (2)
before beginning programming.

5743643

Important: If the vehicle VIN DOES NOT match, the
message below will be shown

5877000

Page 6

August, 2024

Bulletin No.: 24-NA-092

5644477

Important: Techline Connect screens shown above.
Important: If the same calibration/software warning is
noted on the TLC Summary screen, select OK and
follow screen instructions. After a successful
programming event, the WCC is located in the Service
Programming System dialogue box of the SPS
Summary screen. No further action is required. Refer to
the Warranty section of the bulletin.

1. Reprogram the Radio. Refer to N242436240-01 for
labor information. If the field action has been
closed on the VIN you are trying to update, please
refer to A11 Radio: Programming and Setup and
Warranty Information for proper programming
steps.

Bulletin No.: 24-NA-092

August, 2024

Page 7

5644478

Note: The screenshot above is an example of module
programming and may not be indicative of the specific
module that is being programmed. Module selection
and VIN information have been blacked out.
Important: To avoid warranty transaction rejections,
you MUST record the warranty claim code provided on
the Warranty Claim Code (WCC) screen shown above
on the job card. Refer to callout 1 above for the location
of the WCC on the screen.

2. Record SPS Warranty Claim Code on job card for
warranty transaction submission.

Warranty Information
For vehicles repaired under warranty, use:

Labor Operation

Description

Labor Time

*2810335

Radio Reprogramming with SPS

Use Published Labor Operation Time

Important: *To avoid warranty transaction rejections, carefully read and follow the instructions below:

Page 8
Labor Operation

August, 2024
Description

Bulletin No.: 24-NA-092
Labor Time

6125814

• The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty
Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “Warranty Claim
Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by
SPS2.

Warranty Claim Code Information Retrieval

6125774

Bulletin No.: 24-NA-092

August, 2024

If the Warranty Claim Code was not recorded on the
Job Card, the code can be retrieved in the SPS2
system as follows:
1. Open TLC on the computer used to program the
vehicle.
2. Select and start SPS2.

Page 9

4. Select the Warranty Claim Code tab (2).
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS
Warranty Claim Code field.

3. Select Settings (1).
Version

2

Modified

Released June 26, 2024
Revised August 13, 2024 – Added Chevrolet Silverado EV

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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