Warranty Extension TXXT: Rear Combination Lamp Inspection & Replacement –
Dealer Best Practice
September 04, 2024
Document Topic (highlighted portions in yellow)
• Technical Service Bulletin (TSB) 24-01-073H – Revised parts & warranty info (page 2)

Date
09/03/2024

Campaign Description
Some 2011-14MY Sonata (YF) vehicles may experience inoperative brake lights that may be caused by
melting/deformation of the rear combination housing lamps. Hyundai is extending warranty coverage for the
rear combination lamp under this condition to 15 years/200,000 miles from the date of original retail delivery or
date of first use (whichever occurs first). This warranty extension is valid for original and subsequent owners.

Affected Vehicles (Certain)
•

Certain 2011–2014MY Sonata (YFA) vehicles produced from 12/11/2009 - 5/21/2014

Repair Process/Information

Follow the service procedure outlined in TSB 23-01-089H (or latest version) on inspecting the rear combination
lamps and if necessary, replacing them if heat deformation is found.
• Recommended Service Technician Training Level: Hyundai Certified or above

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Service Tips/Training
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If a customer arrives to the dealer with no appointment scheduled, it is recommended for the dealer to
offer alternative transportation to the dealer while vehicles is undergoing repairs.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Offer SRC assistance for customers who may be pressed on time.
Be honest with customers on wait times.
If the service is taking longer than expected, update the customer.
If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper
procedures or ask for help/clarity from your teammates or leadership.

Recommended Alternative Transportation
Service Rental Vehicle (SRC) should be provided to customers upon request. In addition, a SRC may be required
based on the inspection/repair duration and any other additional work on the vehicle that may need to be
addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare
may be provided.

Warranty Information

Please note that this is an extended warranty.
• If the affected part is still under factory warranty, submit as normal warranty.
• If the affected parts are out of factory warranty and within the extended warranty period (15
years/200,000 miles from the date of original retail delivery or date of first use, whichever occurs first),
submit as a campaign claim type using the op code listed in TSB 24-01-073H (or latest version).
• Dealers will be reimbursed for applicable labor for inspection and also for the rear combination lamp
parts with markup, if heat deformation/melting of lamps is found.
o Please note that there is a new op code for ‘QQH’ parts reimbursement ending in ‘R1. Please see
TSB for details. Do not use op code ending in ‘R0’ if ‘QQH’ parts are used.
• Photos: Refer to TSB 24-01-073H (or latest version) for repair validation sample photo and additional
details regarding specific digital documentation requirements.

Parts Information
Parts are only needed if the vehicle is exhibiting a problem related to the condition (in this case, heat
deformation) as outlined in TSB 24-01-073H (or latest version) and confirmed to have a parts failure.
• Parts are on VIN restriction (92401-3Q000QQH & 92402-3Q000QQH)
o Dealer will need to provide a valid vin for this warranty extension to order both parts.

Customer Talk Tracks
For Sonata (YF) customers inquiring about the warranty extension prior to dealership arrival:
“Certain 2011-2014 model year Sonata vehicles may experience inoperative brake lights that may
be caused by melting/deformation of the rear combination housing lamps. Hyundai is extending the
warranty coverage for brake light replacement to 15 years/200,000 miles from the date of original retail
delivery or date of first use (whichever occurs first). If heat deformation is found after inspection of the
rear combination lamps, Hyundai will replace them free of charge.”
For Sonata (YF) customers with applicable conditions:
“If your vehicle experiences any concern(s) related to inoperable brake lights, please reach out to your
nearest Hyundai dealer for assistance and to schedule an appointment.”

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Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness: Are parts in stock to complete this warranty extension?
Yes
No
Reception: For affected outlined in TSB 24-01-073H (or latest version), did you explain to the customer
the expected inspection and repair time based on needing the repair?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair: Did you provide the customer with an eMPI?
Yes
No
Does the Technician meet the recommended training requirements (certified level or above) to complete
this warranty extension?
Yes
No – Please ensure a technician with a certified level (or higher) completes this repair.
Were the appropriate picture(s) taken based on the repair need as outlined in TSB 24-01-073H (or latest
version)?
Yes
No – Please ensure the appropriate picture(s) are taken for the dealership to be paid. See TSB for
sample photos. Refer to the latest Warranty Digital Documentation Policy for requirements.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No

FAQs

Q1: What is the issue?
A1: Some Sonata vehicles may experience inoperable brake lights due to melting/deformation of the rear
combination housing lamps.
Q2: What are the affected vehicles?
A2: Affected vehicles include certain 2011-2014 model year Sonata (YF) vehicles produced 12/11/2009 05/21/2014.
Q3: What will be done during service at the dealer?
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A3: Dealer will inspect the rear combination housing lamps to determine if there is heat deformation/melting of
the lamps. Inspection will be completed at no charge to the customer. If one or both of the lamps are found to
have heat deformation, they will be replaced at no charge to the customer.
Q4: When will owners be notified?
A4: Owners have been notified as of December 2023.

Contact Reference
Thank you for your prompt attention to this warranty extension and continued commitment to Hyundai
customers. Please see the list below for commonly referred to contacts.

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Key Contact Information
Dealer Support
Parts

Contact Information

Description

[email protected]

Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELPREP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

Xtime Technical Support

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

•
Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

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Appendix
Document History
• Technical Service Bulletin (TSB) 23-01-089H

Date
12/05/2023

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