NHTSA ID Number: 11007453
Manufacturer Communication Number: T-SB-0062-24
TSB/Document Date: 2024-09-07
Summary
Some 2023 model year RAV4 Prime vehicles with Data Communication Module (DCM) firmware version earlier than LG-N210hh1V1V-09 may exhibit a condition in which the remote climate system is inoperative after the vehicle has been off for three hours or more. Some 2023 model year Corolla, Corolla Cross, Corolla Cross Hybrid
, Corolla Hatchback, Corolla Hybrid, Crown, GR Corolla, Highlander, Highlander Hybrid, Prius, Prius Prime, RAV4, RAV4 Hybrid, RAV4 Prime, and Venza Hybrid vehicles and 2024 model year Grand Highlander, and Grand Highlander Hybrid vehicles with previous versions of DCM firmware (see Table 1 below) may exhibit a condition in which remote services are inoperative. A DCM firmware update is now available to address this condition.
T-SB-0062-24
July 18, 2024
DCM Firmware Update (LG)
Service
Category
Audio/Visual/Telematics
Section
Cellular Communication
Market USA
Applicability
YEAR(S)
MODEL(S)
2023
Corolla, Corolla Cross,
Corolla Cross HV, Corolla
Hatchback, Corolla HV,
Crown, GR Corolla,
Highlander, Highlander HV,
Prius, Prius Prime, RAV4,
RAV4 HV, RAV4 Prime,
Venza HV
2024
Grand Highlander, Grand
Highlander HV
ADDITIONAL INFORMATION
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0027-24.
Applicability has been updated to include 2023 model year Corolla, Corolla Cross,
Corolla Cross Hybrid, Corolla Hatchback, Corolla Hybrid, Crown, GR Corolla, Highlander,
Highlander Hybrid, Prius, Prius Prime, RAV4, RAV4 Hybrid, and Venza Hybrid, and
2024 model year Grand Highlander and Grand Highlander Hybrid vehicles.
Service Bulletin No. T-SB-0027-24 is obsolete, and any printed versions should be discarded.
© 2024 Toyota Motor Sales, USA
Page 1 of 12
T-SB-0062-24
July 18, 2024
Page 2 of 12
DCM Firmware Update (LG)
Introduction
Some 2023 model year RAV4 Prime vehicles with Data Communication Module (DCM) firmware
version earlier than LG-N210hh1V1V-09 may exhibit a condition in which the remote climate
system is inoperative after the vehicle has been off for three hours or more.
Some 2023 model year Corolla, Corolla Cross, Corolla Cross Hybrid, Corolla Hatchback, Corolla
Hybrid, Crown, GR Corolla, Highlander, Highlander Hybrid, Prius, Prius Prime, RAV4, RAV4
Hybrid, RAV4 Prime, and Venza Hybrid vehicles and 2024 model year Grand Highlander, and
Grand Highlander Hybrid vehicles with previous versions of DCM firmware (see Table 1 below)
may exhibit a condition in which remote services are inoperative.
A DCM firmware update is now available to address this condition. Follow the DCM Firmware
Update Procedure in this bulletin to update the firmware.
Table 1. Firmware Version Information
FIRMWARE VERSION HIGH
PREVIOUS
CURRENT
LG-N210cc4J4J-09
LG-N210dd8A8A-09
LG-N210ee9999-09
LG-N210hh1V1V-09
LG-N210jj3333-09
LG-N210nn1212-09
LG-N310cc4J4J-0I
LG-N310dd8A8A-0I
LG-N310ffASAS-01
LG-N310ggCACA-0I
LG-N310ii2M2M-0I
LG-N310kk4646-0I
LG-N310ll4A4A-0I
LG-N310mm8A8A-0I
LG-N310nnBLBM-0I
LG-N310oo1B1B-0I
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EL2408
DCM Firmware Update
0.3
86741-#####*
87
74
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired
by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2024 Toyota Motor Sales, USA
T-SB-0062-24
July 18, 2024
Page 3 of 12
DCM Firmware Update (LG)
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
PART NUMBER
Techstream ADVI*
QTY
TSADVUNIT
Techstream 2.0
TS2UNIT
ADE
1
Techstream Lite
TSLITEPDLR01
Techstream Lite (Green Cable)
TSLP2DLR01
*Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
GTS+ software version 2024.02.004.02 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787 or by visiting TIS – Diagnostics – Tools & Equipment – Techstream Order Portal.
Use Techstream or an approved J2534 interface to perform flash reprogramming updates.
Visit techinfo.toyota.com for more information regarding J2534 reprogramming.
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Battery Diagnostic Tool*
DCA-8000P T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335 or by visiting
Home – Service Resources – Toyota Special Service Tools (SSTs).
© 2024 Toyota Motor Sales, USA
T-SB-0062-24
July 18, 2024
Page 4 of 12
DCM Firmware Update (LG)
DCM Firmware Update Procedure
1. Move the vehicle to an area with reliable and stable DCM signal reception.
NOTE
Ensure the customer has an active account BEFORE beginning this process.
If the customer has waived telematics services, a temporary account may need to be created to
perform this update.
2. Using GTS+, perform a Health Check and clear ALL DTCs.
Figure 1.
© 2024 Toyota Motor Sales, USA
T-SB-0062-24
July 18, 2024
Page 5 of 12
DCM Firmware Update (LG)
DCM Firmware Update Procedure (continued)
3. Verify the current firmware version by expanding (+) the Telematics menu.
Figure 2.
Table 2. Firmware Version Information
FIRMWARE VERSION HIGH
PREVIOUS
CURRENT
LG-N210cc4J4J-09
LG-N210dd8A8A-09
LG-N210ee9999-09
LG-N210hh1V1V-09
LG-N210jj3333-09
LG-N210nn1212-09
LG-N310cc4J4J-0I
LG-N310dd8A8A-0I
LG-N310ffASAS-01
LG-N310ggCACA-0I
LG-N310ii2M2M-0I
LG-N310kk4646-0I
LG-N310ll4A4A-0I
LG-N310mm8A8A-0I
LG-N310nnBLBM-0I
LG-N310oo1B1B-0I
Is the firmware version the latest available?
YES — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
NO — Continue to step 4.
4. Verify the SOS LED indicator status.
Has the SOS LED indicator been on solid green for more than five seconds?
YES — Continue to step 5.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
© 2024 Toyota Motor Sales, USA
T-SB-0062-24
July 18, 2024
Page 6 of 12
DCM Firmware Update (LG)
DCM Firmware Update Procedure (continued)
5. Perform the DCM firmware update utility.
Go to System Select – Telematics – Utility – DCM Firmware Update – Next Arrow
as shown in Figures 3 and 4.
Figure 3.
Figure 4.
© 2024 Toyota Motor Sales, USA
T-SB-0062-24
July 18, 2024
DCM Firmware Update (LG)
DCM Firmware Update Procedure (continued)
6. Click Next when the DCM Firmware
Update screen appears.
Figure 5.
7. Select Start the firmware update and click
Next when the item selection
screen appears.
Figure 6.
© 2024 Toyota Motor Sales, USA
Page 7 of 12
T-SB-0062-24
July 18, 2024
DCM Firmware Update (LG)
DCM Firmware Update Procedure (continued)
8. Click Next when the Current Firmware Part
Number screen appears.
Figure 7.
NOTE
If the screen in Figure 7 does NOT appear
and an error message displays, begin the
Firmware Update Procedure again from
step 5. A battery reset MUST be performed.
Use the battery diagnostic tool to maintain
battery voltage.
NOTE
The battery diagnostic tool MUST be
used in Power Supply Mode to maintain
battery voltage at 13.5 V while flash
reprogramming the vehicle.
For details on how to use the battery
diagnostic station, refer to the
DCA-8000 Instruction Manual located at
TIS – Diagnostics – Tools & Equipment –
Battery Diagnostics.
9. The firmware update will now begin. Do
NOT turn the vehicle OFF during this time.
Figure 8.
NOTE
Do NOT press Exit until the update
process has completed.
During the update process, the green and
red LEDs will both be ON and will reset
several times resulting in the LEDs being
temporarily OFF during the process. The
download process will take about
5 – 10 minutes.
© 2024 Toyota Motor Sales, USA
Page 8 of 12
T-SB-0062-24
July 18, 2024
DCM Firmware Update (LG)
DCM Firmware Update Procedure (continued)
10. The three conditions below will indicate
that the firmware update process
is complete:
The green LED will stay ON.
The DCM Firmware Update is
complete message will appear
on Techstream.
The service mode message will appear
on the display screen.
11. Select Check that the firmware update has
been completed and click Next.
Figure 9.
Figure 10.
© 2024 Toyota Motor Sales, USA
Page 9 of 12
T-SB-0062-24
July 18, 2024
Page 10 of 12
DCM Firmware Update (LG)
DCM Firmware Update Procedure (continued)
12. Verify the New Software Part Number
version matches or is greater than the
current versions in Table 1.
Figure 11.
13. Using GTS+, perform a Health Check and clear ALL DTCs that may have occurred during
the update process.
© 2024 Toyota Motor Sales, USA
T-SB-0062-24
July 18, 2024
DCM Firmware Update (LG)
DCM Firmware Update Procedure (continued)
14. For customers with the Unable to Activate
Remote message, perform steps 14 – 16 in
the Toyota app.
Figure 12.
15. Click the down arrow next to the vehicle
name or nickname.
Figure 13.
© 2024 Toyota Motor Sales, USA
Page 11 of 12
T-SB-0062-24
July 18, 2024
Page 12 of 12
DCM Firmware Update (LG)
DCM Firmware Update Procedure (continued)
16. Click Remove.
Figure 14.
17. Click Add Vehicle to perform
the enrollment again.
Figure 15.
18. Confirm the Unable to Activate Remote message does NOT appear.
If the Unable to Activate Remote message appears, continue diagnosis using the
applicable Repair Manual.
© 2024 Toyota Motor Sales, USA
- Advanced VCI Box, Industry-leading J2534 Pass-Thru...
- High-Speed OEM-Level Diagnostics & Programming: Unlock true...
- Coverage for 17 Car Brands & Ultra Reliability: Works...
- User-Friendly RLink Platform & Expert Support: TOPDON’s...
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: T-SB-0062-24
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-18
MFR Internal Campaign ID/Software Version: T-SB-0062-24
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used escaner automotriz device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way, and we’ll provide a solution within 24 hours. THINKSCAN 689BT Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- [Good News] THINKSCAN 689BT is the most competitive automotive scan tool to date, offering wireless updates with no subscription fees(valued 500Buc.ks) . With all the features of THINKTOOL PD8,PRO, built on Android 10 platform with 4-core CPU, 4GB RAM
and 64GB ROM, serving up to 5X faster than older MAX/MINI/PLUS vehicle scanners escaner automotriz, no more slow and delayed feedbacks, it's time to update your garage tool. - [Big Money Saver] Premium THINKSCAN 689BT Wireless Diagnostic Scanner Escaner Automotriz, save up to 400USD per year, includes all useful features: Full bi-directional controls, ECU coding, 34+ services, OEM all system diagnostics, Worldwide vehicles coverage, CAN FD & DoIP, FCA AutoAuth（The 689BT only provides a login and purchase portal, and users are required to register for an FCA account and pay a membership fee in order to perform the relevant automotive diagnostics)
- [3000+ Active Tests]Active testing is one of the most useful features in automotive maintenance and greatly improves mechanic efficiency. THINKCAR 689BT bidirectional scanner can send action commends to vehicle sub-systems or components for active test without using vehicle controls. It can perform various tests such as: EVAP Test, Fuel Trim Reset, Injector Buzz Test, Window/ Mirror/ Door Lock Test, Pump and Value Tests, etc. Get functions from "Diagnose>Car Model>System>Active Test".
- [Hot Advanced Features] 689BT bidirectional tool scanner for car newly adds ECU Coding, Power Balance, Flash Hidden Functions, Reset Adaptive Data, Match Replaced Components, Customize OE-Settings. Such as: 1. changing the color of interior lights 2. switching on/off the auto hold, 3. customizing dash kits 4. activating the auto side mirror folding function 5. disables auto start-stop. Note: Coding functions vary by model&year.
- 【15+ Advanced Reset & Calibration Functions】The Thinkdiag scanner provides 15+ professional maintenance functions, including:✔ Oil Reset | ✔ ABS Bleeding | ✔ Injector Coding | ✔ SAS Reset✔ TPMS Reset | ✔ BMS Reset | ✔ Transmission Adaptation | ✔ AFS Reset | ✔ Sunroof Calibration | ✔ Brake Reset | ✔ Suspension Relearn | ✔ Electronic Throttle Relearn | ✔ Seat Calibration | + More reset/relearn/calibrate/adaptive functions under automotive full systems diagnostic menu. Ideal professional OBDII scanner for mechanics and DIY enthusiasts, Thinkdiag delivers professional OE-level diagnostics with adaptive relearn capabilities for precise vehicle servicing.
- 【Full-System Diagnostics OBD2 Scanner Bluetooth】 Thinkdiag OBD2 Scanner supports all Systems diagnostic function, it can read/clear DTCs, read live data, read control module information, actuation tests and maintenance functions for ECM, BCM, SRS, TCM, BMS, TPMS, SAS, A/C system etc... It works with most car models after 1996, cover more than 120+ car brands. All car make and reset software come with 1 year update without any charge, much valuable and powerful than 1000 dollars level scanners in the market.
- 【Potential Feature Activation】 Thinkdiag diagnose obd2 scanner Bluetooth allows you to match the replaced components with ECU, activate potential functions for BMW, for GM, for Benz etc. Adjust some annoying features, adapt vehicle's settings to improve performance. No matter you are private owner or professional technician, Thinkdiag is a powerful and handy scanner in your repair tool list. Potential features are not suitable for every car models, please check with us before purchase. This superior function required newest Android OS device, it performs better on Android cell phone.
- 【Bidirectional Test/Active Test】 Thinkdiag car code reader actuates solenoids and actuators for active testing, send commands to systems/components to test their real-time working status, without using manual vehicle controls which saves much diagnostic time and effort to identify malfunction causes. You can check windows, doors, mirrors, sunroof, fans, fuel pump and other parts working status by actuation test function, thinkdiag supports 10000+ active tests. When you process Automotive full system diagnostic, you can do active test on every supported module.
- 【Intelligent Diagnostic Tool with Auto-VIN】Thinkdiag Bluetooth OBD2 scanner makes your smart phone device become a professional vehicle diagnostic tool, it compatible with Android and iOS system. Auto-VIN function supports the Thinkdiag identifies the most car models automatically, if autovin failed, you can choose car info manually. Full system Vehicle health report will be automatically created after diagnosis, report can be shared. Live Data Stream combined 4-in-1 Graphing+Data Record better for monitoring vehicle performance and analyze the abnormal parameter.
- 【Powerful Bidirectional Control -- Active Test】Good News! The THINKSCAN 662 obd2 scanner has bidirectional control function,which is the most popular feature among mechanics.This function is mainly used to test whether the executing components in the electronic control system can work normally,By requesting information from the vehicle's ECU or sending commands to the ECU module to execute commands and identify maintenance status,quickly locate the cause of the fault.Such as ABS,Fuel Injectors,Adjusting Throttle,Coolant Fans,Radiator Fans,Coolant Pumps,EV.AP Test, Fuel Trim Reset,Injector Buzz Test,Pump/ Value Test,etc. Effectively shorten diagnosis time and reduce diagnosis costs.
- 【Unlock Pro-Level Diagnostics With Half Costs】 THINKSCAN 662 obd2 scanner diagnostic tool Delivers Premium Scanning Power for Half the Price! The OBD2 scanner can handle common issues with ECM,TCM,ABS,SRS. It can easily read and clear fault codes, analyze data streams, and ensure quick identification of problems. THINKSCAN 662 bidirectional scan tool has 12 practical reset functions, including Airbag Reset,ABS Bleeding,BMS,Brake Reset, D.P.F,Throttle Adaptation,Injector Coding,OIL Reset,steering angle Reset,Gearbox,TPMS,and more. The car scanner diagnostic tool very suitable for DIY enthusiasts, car repair technicians, and small and medium-sized repair shops.
- 【Multi Functional Intelligent Car Scanner Diagnostic Tool】 Automatic VIN + Real-time Data + DTC Lookup + Historical Diagnostic Records: This OBD2 scanner features auto serch technology, allowing for car recognition without the need for manual input. The real-time data of the car ECU is read and displayed in the form of text or a 4-in-1 merged waveform chart. You can save, share, print or send the entire inspection report via email for analysis. Historical diagnostic reports help you quickly identify vehicle issues and understand the condition of the vehicle. The built-in 'feedback' module provides customized repair Operation recommendations from our certified professionals.
- 【Upgraded Hardware + Ergonomically Engineered】 THINKSCAN 662 OBD2 scanner has a friendly combination of touch screen and physical buttons with an ergonomic appearance for comfortable use.Experience 2x faster scans and 50% longer lifespan vs standard models.This scanner para autos boast a 4-core 1.8GHz CPU,6.2-inch HD touch screen,2GB RAM + 32GB ROM storage capacity,a long-lasting 4150mAh battery,Android 8 ensures lightning-fast bootup and processing.The scanner is robust with rubberized protection that you can store and use in the trunk or garage.Whether you are engaged in Home car maintenance or road rescue car repair,this car scanner can help you perfectly solve car problems.
- 【Effortless Setup & Scanning - Intuitive for All Skill Levels】No More Complicated Scanners! The User Interface is as User-Friendly as THINKCAR 689BT! Truly Plug-and-Play,The downward sliding setup shortcut portal and drawer function shortcut portal make you use this scan tool as easy as using your own cell phone.The car scanner supports setup screenshot,screen recording,volume adjustment,this scan tool includes product e-manuals,instructional videos,and fault code libraries,users can check the usage guide,perfect for DIY car owners,Maintenance technician.If your father,husband,brother,boyfriend enjoys car repairs,THINKSCAN 662 is a great gift choice, and it has amazing family value.
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.