Technical Service Bulletin
91 PSS MIB3: incorrect time shown on the instrument cluster or MMI display
91 24 40 2071921/3 August 29, 2024. Supersedes Technical Service Bulletin Group 91 number 24-65 dated
February 9, 2024 for reasons listed below.
Model(s)

Year

e-tron GT, and
RS e-tron GT

2022 – 2024

A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, RS 5,
RS 5 Sportback,
A6, A6 allroad,
2023 – 2024
S6, RS 6 Avant,
A7, S7, RS 7,
A8, S8, Q5, Q5 e
quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q8, SQ8, and
RS Q8
e-tron, and e-tron
Sportback

2023

Q8 e-tron, Q8
Sportback e-tron,
SQ8 e-tron, and
SQ8 Sportback
e-tron

2024

VIN Range

Vehicle-Specific Equipment

All

MIB3

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised header (Add MY22 e-tron GT)
Revised Service (Added workaround)

2

02/09/2024

Revised header (Add MY2024)

1

10/26/2023

Initial publication

Customer states:

© 2024 Audi of America, Inc.
Internal

Page 1 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
•

The time displayed on the instrument cluster and/or the MMI display is sometimes incorrect.

•

After a few minutes of driving, the time synchronizes itself again.

Workshop findings:
•

The complaint can be reproduced.

Technical Background 1
Software issue

Production Solution
Not applicable.

Service
1. Explain to the customer that a solution is not expected to be available before the 4th quarter of 2024 (subject
to change) and that no repairs are necessary at this point. Do not replace any components for this condition
since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service).
Workaround
If the issue occurs repeatedly, you can set the time manually in the MMI via Settings >> General >> Date & Time.

Warranty
This TSB is informational only and not applicable to any Audi Warranty.

There is no reason to replace parts or attempt repairs. Unjustified labor/replacement parts will be
charged back. Invoicing under warranty is not permitted.

Additional Information
All part and service references provided in this TSB (2071921) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
© 2024 Audi of America, Inc.
Internal

Page 2 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

© 2024 Audi of America, Inc.
Internal

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.