Technical Service Bulletin
91 ConBox High: SOS emergency call malfunction, DTC B18BD11 or B18BD13 stored in the telematics
control module
91 24 41 2060197/5 August 29, 2024. Supersedes Technical Service Bulletin Group 91 number 23-18 dated
August 8, 2023 for reasons listed below.
Model(s)

Year

A4, A4 allroad,
and S4

2020

A5, A5 Cabriolet,
A5 Sportback,
S5, S5 Cabriolet,
and S5
Sportback

2020 - 2021

RS 5, and RS 5
Sportback

2021

VIN Range

Vehicle-Specific Equipment

All

Without online services

Condition
REVISION HISTORY
Revision

Date

Purpose

5

-

Revised Service (added note)

4

08/08/2023

Revised Warranty (added note about running test plans)

3

04/05/2023

Revised header (added new Model Year)

Customer states:
•

The message "Emergency call function: fault! Function partially available. Please contact workshop." was
displayed on the instrument cluster.

Workshop findings:
One or both of the following DTC(s) are stored in the telematics control module, J949 (address word 0075):
•

DTC B18BD11 mobile phone aerial 1 for emergency call module and communication unit, short circuit to
ground. (static or sporadic)

Or

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
•

DTC B18BD13 mobile phone aerial 1 for emergency call module and communication unit, interruption.
(static or sporadic)

Technical Background 1
Water ingress due to a damaged seal.

Production Solution
Not applicable.

Service

These diagnostic entries cannot be resolved via the test plans suggested by GFF. The repair must be
carried out by replacing parts.
• The GFF test plans should not be performed.
• The GFF test plans cannot be invoiced.

1. Replace the mobile phone aerial 1 for emergency call module -R263-.
2. Replace the antenna wire between the mobile phone aerial 1 for emergency call module and the
telematics control module, J949 (address word 0075).
a. Please make sure to unpin the defective wire from the 8-pin connector T8bc (connector with 4
aerial wires) (T8cp on vehicles from July 2019 onwards) and pin in the new wire.

Warranty
Claim Type:

•

If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.

Service Number:

9128

© 2024 Audi of America, Inc.
Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Damage Code:

0010

Labor Operations:

Remove and install aerial

9138 19XX

See SRT with
associated operations

Remove and install telematics control

9170 19XX

unit

See SRT with
associated operations

Replace aerial cable

9128 5599

Bill according to the
time required.
All work carried out
must be clearly
documented!

Charge battery

2706 8950

See SRT with
associated operations

Diagnostic Time:

GFF

0150 0000

Time stated on the
diagnostic protocol

Claim Comment:

As per TSB 2060197/5

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and

Procedures Manual. Claims are subject to review or audit by Audi Warranty.

Do not run any test plans for DTCs mentioned in this TSB. Time used to run test plans for DTCs
mentioned in this TSB may be debited.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts
bulletins.
Part Number

Part Description

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Internal

Quantity

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the Repair

See

Manual

ETKA/ELSA

See

Mobile phone aerial 1 for emergency call module

1

ETKA/ELSA

-R263-

4N1971650A

Adapter antenna cable

1

000098714

Adapter antenna cable

1

Additional Information
All part and service references provided in this TSB (2060197) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check
the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to
make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed
written permission of the publisher.

© 2024 Audi of America, Inc.
Internal

Page 4 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.