Technical Service Bulletin
57 Safe CP in Cluster w/ DTC U110100; C115E54, U111800
57 24 55 2073601/5 August 9, 2024. Supersedes Technical Service Bulletin Group 57 number 24-47 dated July
1, 2024 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

All

Not Applicable

Q7, SQ7, Q8,
2023 – 2025
SQ8, and RS Q8
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, RS 5,
and RS 5
Sportback

2023 - 2024

e-tron GT, and
RS e-tron GT

2024

Condition
REVISION HISTORY
Revision

Date

Purpose

5

-

Revised header (added model years)

4

07/01/2024

Revised header (removed models)
Revised Condition (Added sleep cycle check)
Revised Warranty (Added sleep cycle check)

3

05/07/2024

Revised header (added additional DTC’s)
Revised Condition (Added additional DTC’s and instructions)

Customer states:
The message “SAFE CP” appears in the instrument cluster along with other various messages.
Workshop findings:
DTC U110100: “Component protection active” is stored in any of the following control units:
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intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
• Brake Electronics Control Unit, -J104- (diagnostic address 0003).
and/or
• Electronic Central Electrical (BCM), -J519- (diagnostic address 0009).
and/or
• Airbag Control Unit, -J234- (diagnostic address 0015).
and/or
• Instrument Cluster, -J285- (diagnostic address 0017).
and/or
• Control Unit for Night Vision System, -J853- (diagnostic address 0084).

Subsequent DTC’s may be stored:
Airbag Control Unit, -J234- (diagnostic address 0015):
• C115E54: Inertial sensors no basic setting.
and/or
Chassis Control with Air Suspension, -J775- (diagnostic address 0074)
• U111800: Data set missing.

This TSB does not apply if the DTC “U110100: component protection active” is logged in the Gateway
(diagnostic address 0019) and/or in the Comfort System Control Module (diagnostic address 0046).

Technical Background 1
There is a software issue in the Comfort System Control Module (diagnostic address 0046).

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Production Solution
New software 0630 in the Comfort System control module, J393 (address word 0046) addressed the
condition.

Service
This TSB replaces Pending Service Solution (PSS) TSB 2072587: 57 PSS Safe CP in Cluster w/ DTC

U110100; C115E54.

1. Follow all instructions in TSB → 2011732: 00 Software Version Management (SVM), operating

instructions.

2. Update the J393 (0046) using the SVM action code as listed in the table below, if necessary:

The Key must be on the emergency reader coil during the update.

Model

Diagnostic

Old Software

Old

New Software

New

SVM

Address

Part Number

Software

Part Number

Software

Code

Version

Input

Version

(or higher)

(or higher)
A4, A5,
Q7, and

0046

8W1.907.064.*

0627, 0628

8W1.907.064.EA

0630

46A034

0046

992.907.064.*

0627, 0628

992.907.064.EA

0630

46A034

Q8
e-tron
GT

3. After the update, perform a bus sleep cycle by cycling the key off and letting it sit for a few minutes to
ensure the module is reset.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin

In individual cases DTC “C115E54: Inertial sensors no basic setting” may be stored static in the
Airbag Control Unit, -J234- (diagnostic address 0015) after the update is completed. Please perform
the basic settings for the inertial sensors for the faults to turn passive. It isn’t necessary to perform
the test plans for the faults in the Chassis Control with Air Suspension, -J774- (diagnostic address
0074). Once complete, the faults can be deleted.

Warranty
Claim Type:

• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.

Service Number:

5789

Damage Code:

0039

Labor Operations:

Software update (includes checking for

0151 0060

DTCs)

Time stated on
the diagnostic
protocol

Software update

0151 0010

See SRT with
associated
operations

Diagnostic Time:

Vehicle Check (Data bus sleep mode)

0689 0199

10 TU

GFF

No

0 TU

allowance
Road test prior to the service procedure

No

0 TU

allowance
Road test after the service procedure

No

0 TU

allowance

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Claim Comment:

As per TSB 2073601/5

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and

Procedures Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2011732: 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2073601) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check
the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to
make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed
written permission of the publisher.

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Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.