06/08/2024, 18:23

Single Speed Transfer Case Front Output Shaft Flange

SERVICE ACTION

Global Service Action
Number: N870v5

Changes are highlighted in blue

Subject:

Publication No.: N870v5

Single Speed Transfer Case Front Output Shaft Flange

Model: Range Rover Sport (L1)
Model Year: 2024 - 2025
Date of Issue: 07 August 2024
Expiry Date: 31 August 2026

To:

All National Sales Companies (NSCs), importers, retailers and authorized repairers.
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC.

For the
Attention of:

The approved JLR retailer/authorized repairer.

Important:

NOTE: The information in this campaign is intended for use by professional technicians. If you are not a
JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific
vehicle.
This campaign has been re-issued to launch for NAS. This campaign is valid for two years only. Repairs
must be completed prior to the expiry date at the top of this campaign.
The blue highlighted text relates only to the date information. All text in this bulletin should be read and
understood in full.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
The front output shaft flange of the single speed transfer case may not be correctly installed on a number of 2024 model year and
2025 model year Range Rover Sport SV vehicles. To make sure there is no degradation of performance over time, the front output
shaft flange needs to be secure in the transfer case.
ACTION TO BE TAKEN
At the next opportunity, you are requested to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be
contacted requesting that the owner contact their nearest JLR retailer/authorized repairer as soon as possible to arrange for the
repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the
customers. If you have any questions about this process, contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any
other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your JLR retailer/authorized repairer.Unsold
vehicles must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director

06/08/2024, 18:23

SERVICE INSTRUCTION

SERVICE INSTRUCTION - N870V5
Changes are highlighted in blue

Parts Information
NOTE:
If a vehicle fails the inspection a new transfer case must be installed.
The parts below should be ordered through JLR in the normal manner.
Description

Part Number Qty % of Vehicles Requiring This Part *

Front driveshaft bolts

LR092696

6

100

Front driveshaft washers

LR141992

3

100

Front driveshaft O-ring kit LR034517

1

100

Rear driveshaft bolts

LR092696

6

20

Rear driveshaft washers

TYF500020

3

20

Rear driveshaft O-ring kit

LR034506

1

20

Grease

IYX500050

1

20

Transfer case oil

LR160851

2

20

Transfer case

320123456

1

20

NOTE:
Part number LR093822 has been removed as an additional set of drain/fill plugs are provided with the new transfer case.
* When ordering parts, order no more than the expected percentage failure rate of parts identified.

SROs
Description

SRO

N870 - Transfer case front output shaft and flange assembly - Inspection - Pass - No further action

Time

99.03.27 2.4

N870 - Transfer case front output shaft and flange assembly - Inspection - Fail - Install new transfer case 99.03.28 5.4
Drive in/drive out

02.02.02 0.2

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to
TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims should be submitted quoting program code N870 with the relevant option code from the table below. As option codes are used there is no
requirement for you to enter SROs or parts, these are included for information only.
Program
Code

Option

Description

SRO

Time

Part
Number

Qty

N870

A

Transfer case front output shaft and flange assembly - Inspection - Pass - No further action

99.03.27 2.4

LR092696
LR141992
LR034517

6
3
1

N870

B

Transfer case front output shaft and flange assembly - Inspection - Pass - No further action
Drive in/drive out

99.03.27 2.4
02.02.02 0.2

LR092696
LR141992
LR034517

6
3
1

N870

C

Transfer case front output shaft and flange assembly - Inspection - Fail - Install new transfer case

99.03.28 5.4

LR092696
LR141992
LR034517
LR092696
TYF500020
LR034506
IYX500050

6
3
1
6
3
1
1

06/08/2024, 18:23

Program
Code

SERVICE INSTRUCTION

Option

N870

D

N870

E

Description

Part
Number

Qty

LR160851
320123456

2
1

99.03.28 5.4
02.02.02 0.2

LR092696
LR141992
LR034517
LR092696
TYF500020
LR034506
IYX500050
LR160851
320123456

6
3
1
6
3
1
1
2
1

99.03.28 5.4

LR092696
LR141992
LR034517
LR092696
TYF500020
LR034506
IYX500050
LR160851

6
3
1
6
3
1
1
2

99.03.28 5.4
02.02.02 0.2

LR092696
LR141992
LR034517
LR092696
TYF500020
LR034506
IYX500050
LR160851

6
3
1
6
3
1
1
2