GENERAL MOTORS
DCS7000
URGENT - DISTRIBUTE IMMEDIATELY
Date:

September 5, 2024

Subject: N242437230 - Customer Satisfaction Program
Windshield Wiper Linkage Damaged by Snow
Models: 2022 BrightDrop EV600
2023 – 2024 BrightDrop Zevo 600
General Motors is releasing Customer Satisfaction Program N242437230
today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis reports
for open VINs in their inventory. Dealers can view the attached bulletin and it
will also be displayed in Service Information tomorrow.
The Stock VIN list of vehicles in dealer inventory is attached to this message.
Note: this list is only accurate at the time of report creation and all VINs should
be validated in IVH prior to repair.
END OF MESSAGE

Customer Satisfaction Program
N242437230 Windshield Wiper Linkage Damaged by Snow
Release Date:
Attention:

September 2024

Revision:

00

This field action can only be completed by BrightDrop dealers or BrightDrop certified repair facilities
who have met all BrightDrop specific training, tool and equipment requirements. Repairs must be
performed by a technician who has successfully completed the required training.
This program is in effect until September 30, 2026.

Make
BrightDrop
BrightDrop

Model
EV600
Zevo 600

Model Year
From
To
2022
2022
2023
2024

RPO

Description

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain 2022 model year BrightDrop EV600 and 2023 – 2024 BrightDrop Zevo 600 vehicles may have a
condition in which heavy snow load has damaged the windshield wiper linkage.
Dealers are to replace the windshield wiper assembly, arms and blades.

Parts
Quantity
1
1
1
1
1
2

Part Name

Part No.
85739991
85739992
85739993
84225697
84983040
11546460

TRANSMISSION, WSW
ARM, WSW, LEFT HAND
ARM, WSW, RIGHT HAND
BLADE, WSW, RIGHT HAND
BLADE, WSW, LEFT HAND
NUT, WSW ARM

Reminder: Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be non-returnable. Dealers
should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect. Due to the
limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Warranty Information
Labor
Operation
9107487
9107488

9107489

Description
Replace Windshield Wiper Assembly
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.9
N/A
0.2
N/A

Trans.
Type
ZFAT
ZFAT

Net
Item
N/A
*

ZFAT

**

Note: To avoid having to “H” route the customer reimbursement transaction for wholesale approval, it must be submitted
prior to the repair transaction.
*For USA & Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 USD
($25.00 CAD) administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
**Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
1.

Remove the Windshield Wiper Assembly (Wiper Arms, Wiper Blades, and the Windshield Wiper Transmission).
Refer to Window Wiper Transmission Replacement in SI.

Note: The original Windshield Wiper Motor does not need to be replaced and can be reinstalled on the new Windshield
Wiper Transmission.
2.

Install the NEW Windshield Wiper Assembly (Wiper Arms, Wiper Blades, and the Windshield Wiper Transmission).
Refer to Window Wiper Transmission Replacement in SI.

Copyright 2024 General Motors. All Rights Reserved.

Page 1 of 3

Customer Satisfaction Program
N242437230 Windshield Wiper Linkage Damaged by Snow
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through September 30, 2026. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through September 30, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by September 30, 2025. See General Motors Service Policies and Procedures
Manual (USA & Canada) or local Policies and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Customer Satisfaction Program
N242437230 Windshield Wiper Linkage Damaged by Snow
September 2024
This notice applies to your vehicle, VIN: ________________________________
Dear BrightDrop Customer:
We have learned that your 2022 model year BrightDrop EV600 or BrightDrop Zevo 600 may have a condition in which
heavy snow load has damaged the windshield wiper linkage.
Your satisfaction with your BrightDrop EV600 or BrightDrop Zevo 600 is very important to us, so we are announcing a
program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the windshield wiper assembly, arms and blades. This service will be
performed for you at no charge until September 30, 2026. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your BrightDrop dealer as
soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure
that the necessary parts will be available on your scheduled appointment date.
Reimbursement: Even though you may have previously had repairs for this condition, you will still need to take your
vehicle to your dealer for additional repairs. If you have already paid for repairs for the condition described in this letter,
and those repairs were completed prior to this mailing, please complete the enclosed reimbursement form and
present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if
this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement
Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented
to your dealer or received by the Reimbursement Department by September 30. 2025, unless state law specifies a
longer reimbursement period.
If you have any questions or concerns that your dealer is unable to resolve, please contact GM Envolve’s Solution
Center at 1.800.353.3867.
Division
BrightDrop
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-353-3867
1-866-467-9700
1-866-467-9700
1-866-467-9700

We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your BrightDrop vehicle provides you
many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N242437230

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