NHTSA ID Number: 11007080
Manufacturer Communication Number: 24B41
TSB/Document Date: 2024-09-05
Summary
Certain 2024 Model Year F-150 Vehicles Equipped With A 2.7L Engine - Powertrain Control Module (PCM) Reprogram and Air Conditioning Compressor Inspection
Ford
Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 24B41
August 2024
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also, to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?
On your vehicle, the air conditioning (A/C) compressor may become
damaged under high speed and high load situations due to the PCM
calibration.
What is the effect?
You may experience a loss of A/C cooling in the vehicle in the event of a
compressor failure.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to reprogram the Powertrain Control Module (PCM) software, as
well as inspect the A/C compressor and replace it as needed.
This repair will also be free of charge (parts and labor).
This Customer Satisfaction Program will be in effect until July 31, 2025
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this inspection and software programing is less than
one-half day. The time needed for compressor replacement is up to 1 day.
However, due to service scheduling requirements, your dealer may need
your vehicle for a longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 24B41.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
Copyright 2024 Ford Motor Company
What should you do?
(continued)
Ford Motor Company can deny coverage for any vehicle damage that may
result from the failure to have this service action performed on a timely
basis. Therefore, please have this service action performed as soon as
possible.
NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Mobile Service
Ford Mobile Service is offered by participating dealers, contact your dealer
for details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
Do you need a rental
vehicle?
If your dealer determines that a compressor and related A/C component
replacement is required, your dealer is authorized to provide a rental vehicle
for your personal transportation at no charge (except for fuel, insurance, and
tax) if you choose to leave your vehicle at the dealership before the full
repair. Please see your dealer for guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number
listed using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Copyright 2024 Ford Motor Company
Ford Customer Service Division
Copyright 2024 Ford Motor Company
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TSB/Document ID: 24B41
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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