BULLETIN NOTES
This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text.
Previous Service Alert
Date(s) Issued:
SA-016/23

03/21/23

SA-016/22

04/04/22 and 12/07/22

SA-030/21

06/15/21 and 05/04/21

SA-004/20

12/14/20, 07/06/20, 05/11/20 and 01/19/20

SA-045/19

10/30/19

APPLICABLE MODEL(S)/VINS
2014-2025 Mazda3

2013-2025 CX-5

2016-2022 CX-3

2016-2023 Mazda2

2022-2023 MX-30

2014-2021 Mazda6

2020-2025 CX-30

2016-2023 CX-9

2016-2024 MX-5

2023-2025 CX-50

2025 CX-70

2024-2025 CX-90

DESCRIPTION
There are currently 2 methods for cutting a new auxiliary key blank.
• A. Auxiliary Key Trace Cut Method
• B. Auxiliary Key Code Cut Method

Auxiliary Key Blank

REPAIR PROCEDURE
A. Auxiliary Key Trace Cut Method
If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank.
1. Trace cut the new auxiliary key blank(s).
B. Auxiliary Key Code Cut Method
If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s).
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1. Confirm you have access to a Mazda approved key cutting machine. See “Mazda Approved Key Cutting Machine”
table.
2. Obtain the key code:
Key Type
Key Code
eMDCS

Obtain 5-digit
key number.

NOTE: Key code is also availble on key tag and Drivers door key lock cylinder

Obtain 10-digit
key number.
NOTE: 5-digit key number on key tag and Drivers door key lock cylinder cannot be
used to cut an auxiliary key blank.
NOTE: For the Pro Master Plus Machine, a new enter key must be inputted prior to the key code:
• MZH1 for the 5000 series key code
• MZU1 for the 20000 series key code
Code Series

Input Code

5000

LOCK
APPLICATION

KEY CODE
RANGE

CODE SERIES

# TUMBLER
POSTITIONS

STANDARD
KEY

Master

Cut by Depth

50000's

10

MZH1

Master

Cut by Depth

20000's

10

MZU1

3. Cut the new auxiliary key blank(s).
NOTE: If the drivers door key cylinder is damage due to theft/accident, the drivers door lock set is not covered by
warranty policy.
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a. Replace the drivers door lock set. Go to MGSS (FRONT DOOR KEY CYLINDER REMOVAL/INSTALLATION).
b. Update the KEY CODE in eMDCS by contacting Mazda Warranty via phone (800-727-6626, option #3) M-F 7am 4pm PT or by email ([email protected]) and provide the VIN and replacement door lock cylinder
KEY CODE so that the new drivers door lock set key code can be updated in the eMDCS system.
Replacement Drivers Door Lock Set, Key Code Locations
5 digits

4 digits*

*Just add “5” as the 1st digit to make the 4-digit to 5-digit

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Transportation Lock-out Procedure
Auxiliary keys are locked in the vehicle upon receiving.
1. Perform B. Auxiliary Key Code Cut Method .
NOTE: Only one auxiliary key is necessary to cut in order to enter the vehicle.
2. After retrieving the auxiliary keys from the vehicle, dispose of the newly cut auxiliary key.
3. Submit transportation claim in eMDCS. Claim will be submitted for the creation of the new auxiliary key.
NOTE: Claims may be rejected if above procedure is not followed.
Mazda Approved Key Cutting Machine
Supplier
Model

Available at

PC + Flash Computerized Code Cutter & Duplicator

User Manual

See attachment
Mazda Tool and Equipment Website
Item # CURC9100020

MSC

BD Laser Max Computerized Code Cutter & Duplicator

See attachment
mscdirect.com
MSC # 39177209

Pro-Source Key Machine

See attachment
mscdirect.com
MSC # 90681271

KEYLINE GYMKANA 994

Click HERE
Mazda Tool and Equipment Website
Item # KYLGYMKANA

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