NHTSA ID Number: 11006995
Manufacturer Communication Number: SA-006-24b
TSB/Document Date: 2024-09-04
Summary
Customers having MAZDA
CONNECT concerns should have their vehicle repaired using the following repair procedure.
Is Bluetooth enabled on the
customers device?
Yes
Go to step 3.
No
Enable Bluetooth on the customers device.
Is the customers device data
service strength good?
Yes
Go to step 4.
3
No
Move to a location where data service strength is good
and retest.
4
Is the customers device paired to
the vehicle?
Yes
Go to step 5.
No
Pair the customers device to the vehicle.
5
Is the customers device selected
in MAZDA CONNECT settings?
Yes
Go to step 6.
No
Select the customers device from Bluetooth settings.
Delete the device from MAZDA
CONNECT and then re-pair it.
Does Bluetooth work correctly?
Yes
Normal Operation.
6
No
Go to step 7.
7
Go to connect.mazda.com ->
Yes
Go to step 8.
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Support -> Compatibility.
Is the customers device
compatible?
No
The customers device is not compatible.
Does the same symptom occur
on another same model/year
vehicle?
Yes
Go to step 9.
8
No
Go to step 10.
9
Reboot the customers device.
Does Bluetooth work correctly?
Yes
Vehicle operation is normal.
No
Go to step 10.
Is the Bluetooth device in a place
where radio waves may be
10 blocked?
(Behind or under a sheet, in a
box, in a purse/bag, ext.)
Yes
Move the Bluetooth device away from hidden location.
No
Go to step 11.
Is the Bluetooth device contacting
or blocked by metal objects?
Yes
Move the Bluetooth device away from metal objects.
No
Go to step 12.
Yes
Disconnect other USB device.
No
Go to step 13.
Yes
Move to a different location.
This may be caused by electrical interference by radio
stations, specific small power radio stations, or amateur
radio stations for mobile identification used in industrial,
scientific and medical devices.
No
Go to step 14.
Yes
Go to step 15.
No
The customers device is not compatible.
11
Is a Bluetooth device and a USB
12 device connected at the same
time?
13
14
Does the problem occur in a
specific geological location only?
Does the same symptom occur
on another Bluetooth device?
Check / Replace the CMU.
Does the voice recognition
system operate using other
15
functions such as Bluetooth
Audio?
Yes
• Document customer device Brand/Model/Model
Number/software version/occurrence of the
condition on the repair order.
• Retrieve CMU log data if possible before replacing
the CMU.
Important Note
• Document date and time of the condition.
• If necessary, contact Hotline for additional
support.
• See Warranty Information Note.
○
No
Go to No. 8 Voice Recognition Does Not Work.
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08/08/2024 01:32 PM tlawrenc
No. 10 Cannot Play Bluetooth Audio
Step
Inspection
Result
1
Using M-MDS, are any
infotainment system DTC's stored?
Yes
Go to MGSS for DTC diagnosis
No
Go to step 2.
2
Is Bluetooth enabled on the
customers device?
Yes
Go to step 3.
No
Enable Bluetooth on the customers device.
Is the customers device data
service strength good?
Yes
Go to step 4.
3
No
Move to a location where data service strength is good
and retest.
Is the customers device battery
strength good?
Yes
Go to step 5.
4
No
Connect the customers device to a charger or recharge
the device, then retest.
5
Is the customers device paired to
the vehicle?
Yes
Go to step 6.
No
Pair the customers device to the vehicle.
6
Is the customers device selected in
MAZDA CONNECT settings?
Yes
Go to step 7.
No
Select the customers device from Bluetooth settings.
Yes
Normal Operation.
7
Delete the device from MAZDA
CONNECT and then re-pair it.
Does Bluetooth work correctly?
No
Go to step 8.
Yes
Go to step 9.
8
Go to connect.mazda.com ->
Support -> Compatibility.
Is the customers device
compatible?
No
The customers device is not compatible.
9
Does the same symptom occur on
another same model/year vehicle?
Yes
Go to step 10.
No
Go to step 11.
10
Reboot the customers device.
Does Bluetooth work correctly?
Yes
Vehicle operation is normal.
No
Go to step 11.
Is the Bluetooth device in a place
where radio waves may be
11 blocked?
(Behind or under a sheet, in a box,
in a purse/bag, ext.)
Yes
Move the Bluetooth device away from hidden location.
No
Go to step 12.
Yes
Move the Bluetooth device away from metal objects.
No
Go to step 13.
Yes
Disconnect other USB device.
12
Is the Bluetooth device contacting
or blocked by metal objects?
Is a Bluetooth device and a USB
13 device connected at the same
time?
Action
Check / Replace the CMU.
No
• Document customer device Brand/Model/Model
Number/software version/occurrence of the
Page 18 of 23
08/08/2024 01:32 PM tlawrenc
condition on the repair order.
• Retrieve CMU log data if possible before
replacing the CMU.
Important Note
• Document date and time of the condition.
• If necessary, contact Hotline for additional
support.
• See Warranty Information Note.
○
No. 11 How to Check VIN
1
Use MGSS DIAGNOSTIC ASSIST
FUNCTION and select Diagnostic Test.
2 Select Vehicle Information verification.
3 Document the VIN.
4 Does the VIN match the vehicle?
Yes
Inspection Complete.
No
Swap CMU(s) to correct vehicle(s) or
replace CMU.
Page 19 of 23
08/08/2024 01:32 PM tlawrenc
No. 12 How to check the Navigation SD Card Map Software Version
2024 CX-90 Example shown below:
Navigation Map Software Version 21Q207082C
Website shows available map software version 23Q2 and release date
1. From main infotainment
Dec, 2023.
screen, select "Navigation"
2. Select "Menu"
3. Select "Travel Information"
4. Select "About"
5. Navigation Map Software
Version is displayed
Navigation Map Software Version Updated to 23Q2
Page 20 of 23
08/08/2024 01:32 PM tlawrenc
No. 13 How to update the Navigation SD Card Map
Go to Mazdausa.com
Select Owners → How to Use → Add vehicle year/model → VEHICLE RESOURCES → NAVIGATION
SYSTEM → Map Update Guide
Note:
• Gen 7 Infotainment Small (Except CX-70, CX-90, 2024-Current MX-5) - The customer will
be instructed to download the Mazda Toolbox App.
• Gen 7 Infotainment Large (CX-90) - The customer will be instructed to download the Mazda
Toolbox App.
NOTE: No map update available for CX-70, 2024-Current MX-5. Navi SD Card
replacement only.
These vehicles are equipped with a Hybrid Navigation system.
○
○
License Error
message in Mazda
Toolbox
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08/08/2024 01:32 PM tlawrenc
Customer is locked out of map update on Mazda Toolbox due to unauthorized or
counterfeit navigation SD card.
How to unlock the customer account in Mazda Toolbox
1. Purchase a Genuine Mazda Navigation SD card.
2. Install new Genuine Mazda Navigation SD card.
Free map update
period has expired
Customer needs to go to "Buy content" to purchase map update.
No. 14 How to Check Navi SD Card VIN Lock
Go to:
• Except CX-70, CX-90, 2024-Current MX-5 - Mazda Toolbox (Version 5)
• CX-90 - Mazda Toolbox
NOTE: No map update available for CX-70, 2024-Current MX-5. Navi SD Card replacement
only.
These vehicles are equipped with a Hybrid Navigation system.
○
○
Navi SD Card VIN
Unlocked
(VIN is blank)
Page 22 of 23
08/08/2024 01:32 PM tlawrenc
Navi SD Card VIN
Locked
(VIN is present)
No. 15 How to Report Navigation Map Error or Missing Location
Navigation system does not contain a road that I know it exists and I am certain I have the most recent
map update available.
1.
Advise the customer to go to mapcreator.here.com
2.
Customer will need to create a mapcreator.here.com Log In
3.
Customer can use the HERE website to report map error or missing location. Point, click and report
missing address.
Note: Inform the customer that the map correction may take up to 6 months to appear on the latest
map update.
No. 16 Over the Air (OTA) CMU Software Update
• CX-50 only (other models will Push notification (Information icon “i”) - System checks every 7 days
follow)
• Available after MGSS CMU
software 7000C0A-NA05_
11014 update.
• MAZDA CONNECT OTA
Update Instructions
• Requires a clear view of the
sky
• Soft Update Only
• Software fix details are not
provided (Details provided on
MGSS)
WARRANTY INFORMATION
NOTE: CMU replacement with older software version and/or without proper troubleshooting documentation may result in
a warranty claim debit.
Page 23 of 23
08/08/2024 01:32 PM tlawrenc
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TSB/Document ID: SA-006-24b
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem: Mazda Connect
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