How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your retailer may need your vehicle for a
longer period of time.

What should you do? If your vehicle exhibits door latching concerns or if you are otherwise
concerned about the latches in your vehicle, the Lincoln Motor Company
wants you to have this service action completed on your vehicle. The
vehicle owner is responsible for making arrangements to have the work
completed. Please call your retailer without delay to schedule a service
appointment for Regional Customer Satisfaction Program 20R01. Provide
the retailer with your VIN, which is printed near your name at the beginning
of this letter.

If you do not already have a servicing retailer, you can access
Lincoln.com/support for retailer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as controlling certain functions on your vehicle (lock or
unlock doors, remote start) if it is equipped to allow control.

Pick-Up and Delivery Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating retailers. Your retailer will pick up your
vehicle and return it with the repair completed.

Have you previously __ If you have previously paid for a repair that addresses the issue described in

paid for this repair? this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.

You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to door latch replacement. To verify eligibility
and expedite reimbursement, give your paid original receipt to your retailer
before January 31, 2025.
To request your refund directly from Lincoln, send the refund request with all
required documentation, including your original repair receipt (no
photocopies), to Lincoln at PO Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Lincoln's reimbursement
program and documentation requirements may be obtained by contacting
our Customer Relationship Center at 1-866-436-7332.

©Copyright 2024 Lincoln - A Ford Motor Company Brand

What if you no longer If you no longer own this vehicle and have an address for the current owner,

own this vehicle? please forward this letter to the new owner.
You received this notice because government regulations require
notification to be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate you are
the current owner.

Can we assist you If you have difficulties getting your vehicle repaired promptly and without

further? charge, please contact your retailer's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM — 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number
listed using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
lincoln.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM — 11:00 PM
and Saturday 7:00 AM — 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.
Lincoln
©Copyright 2024 Lincoln - A Ford Motor Company Brand

Mobile Service Repair Assessment
Page 1 of 2
Regional Program 20R01 - Supplement #1
Certain 2014-2015 Model Year Fiesta, 2014-2016 Model Year Fusion and MKZ and 2014-2016
Model Year Transit Connect Vehicles Not Covered in Safety Recall 20S15 or 23S36
Door Latch Replacement and Inspection
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
+“ ~ Mobile Reprogramming
~~“ ~~ Light Mobile Service
~~ - -. Enhanced Mobile Service
~~ - -. Advanced Mobile Service
® - Wheel and Tire Mobile Service
©. Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
~~ —Mobile Reprogramming
* Module Programming or similar type services
e Minimum tools maybe required other than an IDS/FDRS setup
e FDRS programming that requires internet connection (wi-fi or mobile hotspot)
e Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
e Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
* — Light Mobile Service
e Interior repair procedures that do not require seat, dash, or headliner removal
e Under hood repairs that do not require large component removal
e Exterior repairs that do not require large component/panel removal
e Repairs may require standard hand tools (Access to a Technician starter kit or similar)
©Copyright 2024 Ford Motor Company

Mobile Service Repair Assessment
Page 2 of 2
Regional Program 20R01 - Supplement #1
Certain 2014-2015 Model Year Fiesta, 2014-2016 Model Year Fusion and MKZ and 2014-2016
Model Year Transit Connect Vehicles Not Covered in Safety Recall 20S15 or 23S36
Door Latch Replacement and Inspection
~~ - - — Enhanced Mobile Service
e A two-person process is required anytime a procedure requires work under the
vehicle
e Brake Inspection and Brake Repair/Replacement
e Limited Suspension Component replacement (no alignment)
e Under Vehicle access for limited repairs (no large component removal)
e Vehicle Check Up - VCU
e Pre-Delivery Inspection - PDI
e Used Car Inspection/Presale Inspection
e May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
~~ - - - — Advanced Mobile Service
e Fluid Exchange/Oil Change
e Light Repairs
e Brake Hydraulic Repairs
® _ Wheel and Tire Mobile Service
¢ Tire Removal from Wheel
e Tire Balancing
e Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
— Not a Mobile Service Repair
e Large component removal
e BEV Battery Replacement
e Requires a vehicle hoist — to complete the repair (more than inspection)
e Required vehicle alignment
e Requires significant vehicle disassembly
e Repairs greater than 2-3 hours
e Any repairs that require M-Time
e Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
©Copyright 2024 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 12
REGIONAL PROGRAM 20R01-S7
(ag CERTAIN 2014-2015 MODEL YEAR FIESTA, 2014-2016 MODEL YEAR FUSION

AND MKZ AND 2014-2016 MODEL YEAR TRANSIT CONNECT VEHICLES

NOT COVERED IN SAFETY RECALL 20815 OR 23S36 — DOOR LATCH

REPLACEMENT AND INSPECTION

IMPORTANT: This procedure was modified from the original Workshop Manual (WSM) Procedure.

Follow technical instructions carefully.
NOTE: This procedure applies to vehicles identified that were not originally sold and are not currently
registered in the high ambient temperature states covered under Safety Recall 20S15 or 23536.
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement, for U.S. market only, will be enforced starting with repair orders
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject
if the repairing technician is not certified in STST Competency 10 FSA. See
Electronic Field Communication (EFC) 14251 for more details.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

SERVICE PROCEDURE

1. For Transit Connect vehicles, proceed to Page 12 for Door Latch Procedure. ALL other vehicles,

proceed to Step 2.
2. Is the vehicle built WITH-IN the dates shown in Figure 1?
Yes - Proceed to Fusion, MKZ, and Fiesta Door Latch Procedure.
No - Proceed to Step 3.
Model Year | Assembly Plant Build Dates
2014-2015 November 1, 2013 through December 4, 2014
Fusion | 2014-2016 Flat Rock November 1, 2013 through April 27, 2015
November 1, 2013 through April 27, 2015
2014-2016 November 1, 2013 through April 27, 2015
2015
FIGURE 1
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TECHNICAL INSTRUCTIONS
PAGE 2 OF 12
REGIONAL PROGRAM 20R01-S7
3. Locate, inspect and record the date codes on all 4 door latches. See Figure 2. Are all date codes
readable?
Yes - Proceed to Step 4.
No - Submit picture(s) of unreadable date code(s) to Special Service Support Center (SSSC).
Replace all 4 door latches. Follow Workshop Manual (WSM) procedures in Section 501-14.
Verify the presence of a child lock in each of the rear door latches. This completes the Field
Service Action (FSA).
~ DOOR LATCH =
> BUILD DATE — i
LOCATION mm. aa
—y
= -
Pree
Biss I w
FIGURE 2
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2024 FORD MOTOR COMPANY
EDP DEARBORN, MICHIGAN 48121
08/2024

TECHNICAL INSTRUCTIONS
PAGE 3 OF 12
REGIONAL PROGRAM 20R01-S7
4 Starting with the driver's side door date code, is the code a 6 or 7-digit alpha/numeric code?
For 6-digit code - Proceed to Step 5.
For 7-digit code - Proceed to Step 7.
5. Does the date code end in a letter?
Yes - Proceed to Step 6.
No - Proceed to Step 8.
6. Is the second to last number in the date code 1 or 2?
Yes - Proceed to Step 9.
No - Proceed to Step 10.
7. Using Figure 3 below, decode the 7-digit date code. Record the decoded date and proceed to Step 11.
Date Code Interpretation — 7-digit alpha/numeric date code
This example was made on January 12, 2016 on shift B
Day (12"" here) Month (January Here) Year (2016 Here) Shift (B Here)
1201168
20158
FIGURE 3
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TECHNICAL INSTRUCTIONS
PAGE 4 OF 12
REGIONAL PROGRAM 20R01-S7
8. Using Figure 4 below, decode the 6-digit numeric date code. Record the decoded date and proceed to
Step 11.
Date Code Interpretation — 6 numbers date code
This example was made on January 12, 2016
Day (12** here) Month (January Here) Year (2016 Here)
\120116/ 2015¢
FIGURE 4
9. Using Figure 5 below, decode the 6-digitalpha/numeric date code ending in 1A, 2A, 1B or 2B. Record
the decoded date and proceed to Step 11.
Date Code Interpretation — 6-digit alpha/numeric date code Ending in 1A, 2A, 1B, or 2B
This example was made on January 12, 2016 on shift 1B
Day (12"" here) Month (January Here) Year (2016 Here) Shift (1B Here)
21618
NOTE: for months that require
2 digits the code will use a
letter to denote them
A= 10 (October)
B= 11 (November)
C= 12 (December)
20180
FIGURE 5
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TECHNICAL INSTRUCTIONS
PAGE 5 OF 12
REGIONAL PROGRAM 20R01-S7

10. Using Figure 6 below decode the 6-digitalpha/numeric date code ending A or B. Record the decoded

date and proceed to Step 11.
Date Code Interpretation — 6-digit alpha/numeric date code Ending in A or B with a digit higher than 1 or 2 before it
This example was made on January 12, 2016 on shift B
HATER
12116B/
Ob
NOTE: for months that require
2 digits the code will use a
letter to denote them
A= 10 (October)
B= 11 (November)
C=12 (December)
2015E
FIGURE 6
11. Repeat steps 4 through 6 for the remaining door latches. Was the inspection completed on all 4 door
latches?
Yes - Proceed to Step 12.
No - Repeat steps 4 through 6 on the remaining door latches.

12. Did any of the date codes on the latches not work with the decoders provided?

Yes - Submit picture(s) to SSSC. Replace all 4 door latches. Follow Workshop Manual (WSM)
procedures in Section 501-14. Verify the presence of a child lock in each of the rear
door latches. This completes the Field Service Action (FSA).

No - Proceed to Step 13.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

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TECHNICAL INSTRUCTIONS
PAGE 6 OF 12
REGIONAL PROGRAM 20R01-S7
13. Do any of the decoded door latch date codes fall prior to the build dates shown in the chart in
Figure 7?
Yes - If any of the 4 door latches have a date prior to the build date shown in the chart, replace
ALL 4 door latches. Follow WSM procedures in Section 501-14. Verify the presence of a
child lock in each of the rear door latches. Continue to Step 14.
No - Continue to Step 14.
Vehicle | Assembly Plant Clean Date Code
Fiesta Cuautitlan November 29, 2014
Fusion Hermosillo May 28, 2015
Hermosillo May 28, 2015
2015F
FIGURE 7
14. Capture photos of all 4 door latches, VIN tag, and signed RO, and submit to SSSC. This completes
the FSA.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2024 FORD MOTOR COMPANY
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TECHNICAL INSTRUCTIONS
PAGE 7 OF 12
REGIONAL PROGRAM 20R01-S7
FUSION, MKZ AND FIESTA VEHICLES
NOTE: Videos demonstrating the complete repairs can be found below.
Fusion/MKZ py Fiesta "Ey
1. Replace all four door latches. For additional information, refer to Workshop Manual (WSM)
Section 501-14.
2. As each old door latch is removed, perform the Door Latch Functionality Bench Test on page 9.
3. When repairs are complete, verify the presence of a child lock in each of the rear door latches.
See Figure 8.
wig i iy Weg
a =
a
\ : Cd
\ iy
y |
REAR DOOR LATCH <
CHILD LOCK
t933¢
FIGURE 8
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TECHNICAL INSTRUCTIONS
PAGE 8 OF 12
REGIONAL PROGRAM 20R01-S7
4. Once the new latches have been installed in the vehicle, record all four date codes of the new latches.
Additionally, capture a picture of the date code of each new door latch (four pictures total) showing
them installed in the vehicle. These pictures will need to be submitted in the SSSC
web questionnaire. See Figure 9.
NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the
grease prior to taking the picture.
i 5 —"
hs : —
oe DOOR LATCH _.
} BUILD DATE
: LOCATION SZ
Zi ean
, mM j
ih a
™ » y
XN “SI |
FIGURE 9
5. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service
manager sign-off on the repair order. This will be need to be submitted in the SSSC
web questionnaire (image, scan, or PDF).
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TECHNICAL INSTRUCTIONS
PAGE 9 OF 12
REGIONAL PROGRAM 20R01-S7
Door Latch Functionality Bench Test
NOTE: Once the door latches have been removed, perform the Door Latch Functionality Bench Test.
Record the data for use in the SSSC web questionnaire.
NOTE: Video demonstrating the complete Door Latch Functionality Bench Test can be found below.
Rear door latch shown, Front door latch similar.
Bench Test "EM
1. Using a suitable screwdriver, insert and engage the door latch mechanism. See Figure 10.
NOTE: Rear door latch shown, Front door latch similar.
- =
= Wg
Ne
: S ,
1933D
FIGURE 10
2. Turn the door latch on its side, and slide the interior handle release lever to release the latching
mechanism. See Figure 11.
4 be
- | &
F a , { he
YY i,
se ae ll
aa INTERIOR 4
——a 4
ae HANDLE
RELEASE LEVER
‘2 : 19336
FIGURE 11
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TECHNICAL INSTRUCTIONS
PAGE 10 OF 12
REGIONAL PROGRAM 20R01
3. With the interior handle release lever engaged, place screwdriver back in the latch and verify that the
latch releases. See Figure 12.
— Eoonell Tay a EJ =
= = 0 anil bo
> n Ee
—— = —
= —= =o = . 4 == — r anita
; & .
> 2 . eZ 7
y a < Ss a B 3
4 5
——_
1933F
FIGURE 12
4. Re-engage the latch with the screwdriver. See Figure 13.
5. After the latch has been placed in the latched position, take a second screwdriver and actuate the
exterior handle release lever. See Figure 13.
ey oa
- | aad — = —"
be "| — a5
| = x = hes
e id SS wa =| . )
mee | y Ve
H ~~ if
’ A p
EXTERIOR re)
ier” HANDLE ~
- RELEASE LEVER
0
19336
FIGURE 13
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TECHNICAL INSTRUCTIONS
PAGE 11 OF 12
REGIONAL PROGRAM 20R01-S7
6. With the exterior handle release lever engaged, verify that the latch releases. See Figure 14.
a
a
‘ i
" | |
.\ == 8 =
aa
: C) By
oes ame H
Pa eg ie 5
FIGURE 14
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
Protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
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EP DEARBORN, MICHIGAN 48121
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TECHNICAL INSTRUCTIONS
PAGE 12 OF 12
REGIONAL PROGRAM 20R01-S7

TRANSIT CONNECT VEHICLES

1. Open the driver's side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on

the lower A-pillar. This picture will need to be submitted in the SSSC web questionnaire.

2. Inspect and record the date codes on BOTH front door latches. This information will need to be

submitted in the SSSC web questionnaire. See Figure 15.
NOTE: Build date can be comprised of numbers or letters up to 7 digits in length.
| ee ‘
| |
es DOOR LATCH =
BUILD DATE — ;

LOCATION mm. aa

—
= -

P CS tw

= w

~ I
FIGURE 15

3. Replace BOTH front door latches. Follow the WSM procedures in Section 501-14.

4. Repeat Steps 1 and 2 for the new front door latches.

5. Submit the original build date and the replacement part build date to the SSSC using the web

questionnaire. This completes the FSA.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

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Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Regional Program 20R01-S7
Vehicle Pick-Up and Delivery Record
VIN received:
O Pick-up and/or delivery service
As outlined below for the 20RO1 Regional Program.
O Pick-up — Date:
O Delivery — Date:
Repair Order # Repair Order Date
Service Manager Signature Date