NHTSA ID Number: 11006914
Manufacturer Communication Number: 2024.32_0824.pdf
TSB/Document Date: 2024-09-04
Summary
Tesla
does not provide physical owner's manual copies. Instead, all available owner’s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner’s manual content for the vehicle converted to PDF format, and given the distribution method and NHTSA’s submission format requirements, it is the best available representative copy of owner’s manual content. However, a customer who accesses the owner’s manual via their vehicle’s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
1147
Mobile Connector
4. Plug the Mobile Connector handle into your vehicle's charge port.
5. When you plug the Mobile Connector into a Tesla vehicle, the charge port indicator light pulses green during charging, and
the vehicle displays charging information. The display turns off after you close all doors, and the charge port indicator light
stops pulsing shortly after you lock the vehicle.
Unplugging
When charging is complete on a Tesla vehicle, the charge port indicator light stops pulsing and turns solid green.
1. With the vehicle unlocked, press and hold the button on the Mobile Connector handle, wait for the charge port indicator
light to turn white, and then pull the Mobile Connector out of the charge port.
NOTE: To prevent unauthorized unplugging of the charge cable, the vehicle must be unlocked or able to recognize a key
nearby before you can disconnect the charge cable.
NOTE: When the latch in the charge port retracts, the Mobile Connector stops supplying power and you can safely unplug
it from the vehicle.
2. The charge port door automatically closes after you remove the charge cable from a Tesla vehicle.
NOTE: If your vehicle is not equipped with a motorized charge port door, you may need to push the charge port door
closed.
Tesla recommends leaving the Mobile Connector plugged into the wall outlet to reduce wear and tear from day-to-day use.
If you do not plan to use the Mobile Connector for a while (such as when you leave for vacation), unplug it and store it in an
appropriate location.
Troubleshooting
Gen 2 Mobile Connector Status Lights
When charging is in progress and conditions are normal, the Tesla logo lights illuminate sequentially and the red light is off.
Identify problems by paying attention to these lights.
1148
Owner's Manual
Mobile Connector
In some cases, you may need to reset the device by unplugging the Mobile Connector from the vehicle or from the power
outlet.
Green Lights Red Light
What it means
What to do
All on for 1
second
Off
Start-up sequence.
All on
Off
Power on. Mobile Connector is Make sure the Mobile Connector is plugged into the vehicle.
powered and standing by, but
not charging.
Streaming
Off
Charging is in progress.
Nothing. The Mobile Connector is successfully charging.
Streaming
1 flash
Charging current is reduced
due to high temperature
detected in the vehicle
connector.
Unplug the Mobile Connector from the vehicle, and then plug it
back in. Consider charging in a cooler area, such as indoors or in
the shade. If the error persists, contact your closest Service
Center.
Streaming
2 flashes
Charging current is reduced
due to high temperature
detected in the input plug that
connects to the Mobile
Connector controller.
Unplug the Mobile Connector from both the vehicle and the wall.
Ensure that the adapter is fully inserted, plug the Mobile
Connector into the wall, and then plug it into the vehicle. If the
error persists, contact your closest Service Center.
Streaming
3 flashes
Charging current is reduced
due to high temperature
detected in the Mobile
Connector controller.
Unplug the Mobile Connector from the vehicle, and then plug it
back in. Consider charging in a cooler area, such as indoors or in
the shade. If the error persists, contact your closest Service
Center.
Streaming
4 flashes
Charging current is reduced
due to high temperature
detected in the wall plug.
Make sure the power outlet is suitable for charging and that the
plug is seated correctly. Consider connecting to a different
outlet. If uncertain, ask your electrician.
Streaming
5 flashes
Charging current is reduced
due to a detected fault in the
adapter.
Make sure the Mobile Connector’s adapter is attached properly.
Off
1 flash
Ground fault. Electrical
current is leaking through a
potentially unsafe path.
Unplug the Mobile Connector from the vehicle and then plug it
back in. Try a different outlet. If the error persists, contact your
closest Service Center.
Off
2 flashes
Ground loss. The Mobile
Connector detects a loss of
ground.
Make sure the power outlet is properly grounded. Consider
connecting to a different outlet. If uncertain, ask your
electrician.
Off
3 flashes
Relay/contactor fault.
Unplug the Mobile Connector from the vehicle and then plug it
back in. Try a different outlet. If the error persists, contact your
closest Service Center.
Off
4 flashes
Over- or under-voltage
protection.
Make sure the power outlet is suitable for charging and that the
plug is seated correctly. Consider connecting to a different
outlet. If uncertain, ask your electrician.
Owner's Manual
Nothing. The Mobile Connector is starting up.
1149
Mobile Connector
Green Lights Red Light
What it means
What to do
Off
5 flashes
Adapter fault.
Make sure the Mobile Connector’s adapter is attached properly.
Off
6 flashes
Pilot fault. The pilot level is
incorrect.
Unplug the Mobile Connector from the vehicle and then plug it
back in. Try a different outlet. If the error persists, contact your
closest Service Center.
Off
7 flashes
Software error or mismatch.
Update the vehicle's software, if available. If an update is not
available, contact your closest Service Center.
Off
On
Self check failed.
Unplug the Mobile Connector from the vehicle then plug it back
in. If the error persists, unplug the Mobile Connector from both
the vehicle and the power outlet, then plug it back in.
All on
1 flash
Thermal fault.
Consider charging in a cooler area, such as indoors or in the
shade. If the error persists, contact your closest Service Center.
All on
5 flashes
Adapter fault. Charging
current is limited to 8A.
Unplug the Mobile Connector from the vehicle. Plug the Mobile
Connector back into the vehicle. If the error persists, unplug the
Mobile Connector from both the vehicle and the power outlet,
then plug it back in.
Off
Off
Power lost.
Unplug the Mobile Connector and check that the power outlet
has power.
Questions?
For 24/7 technical support: 1-877-79TESLA (1-877-798-3752)
1150
Owner's Manual
Index
autopilot: 400, 932
A
ABS (Anti-lock Braking System): 260, 865
absolute speed limit: 411, 943
accessing rear seats: 140, 141
side collision warning: 400, 932
Autopilot: 324, 327, 342, 353, 356, 375, 379, 381, 387,
406, 411, 902, 905, 938, 943
Auto Lane Change: 356
accessing third row seats: 140, 141
automatic emergency braking: 406, 938
accessories: 26
Autopark: 375, 379
plugging into power socket: 26
Autosteer: 327, 353, 905
accessories, plugging into power socket: 30
collision avoidance assist: 406, 938
accessory carrier: 311, 896
forward collision warning: 406, 938
Active Road Noise Reduction: 31
overtake acceleration: 327, 342, 905
adaptive headlights: 254
overview: 324, 902
adaptive regenerative braking: 890
speed assist: 411, 943
adjacent lane speed: 327, 353, 905
speed limit warning: 411, 943
adjusting height (air suspension): 269
staying within speed limits: 411, 943
adjusting seats: 137
Summon: 381, 387
adjustment (lumbar): 133
adjustment, lumbar: 137
aero covers: 494
air circulation: 427, 957
air conditioning: 427, 957
air distribution: 427, 957
Traffic-Aware Cruise Control: 327, 342, 905
Autopilot components: 324, 902
Autosteer: 327, 353, 905
autosteer on city streets: 370
average range: 481, 482, 994, 995
air filter: 435, 436, 962
B
air suspension: 271
backup camera: 306
air suspension, disabling: 1057
airbags: 198, 804
airbags (location): 187
alarm: 416, 422, 947, 953
all-season tires: 498, 1017
ALR (automatic locking retractors): 790
always connected, setting: 483, 996
Always Show Estimated Round Trip Energy: 448, 972
anti-lock braking (ABS): 260, 865
apps: 15, 746
Arcade: 454, 978
audio: 233, 451, 452, 454, 975, 976, 978
playing files: 451, 454, 975, 978
settings: 452, 976
steering wheel buttons: 233
volume control: 452, 976
auto fold: 238, 856
Auto Lane Change: 327, 356, 905
auto tilt: 238, 856
AUTO wipers: 257
auto-raising suspension: 269, 271
automatic emergency braking: 408, 409, 940, 941
automatic locking seat belts: 790
automatic navigation: 443, 967
navigating: 443, 967
Autopark: 375, 379
baja: 872, 880
Battery (high voltage): 463, 551, 983, 1055
specifications: 551, 1055
temperature limits: 463, 983
battery (key), replacing: 64, 82
battery (low voltage): 463, 551, 983, 1055
complete discharge: 463, 983
specifications: 551, 1055
bed (dimensions): 1051
before off-roading: 879
before towing: 888
bicycle carrier: 311
Blind Spot Camera: 400, 932
Blind Spot Collision Warning: 400, 932
Blind Spot Collision Warning Chime: 400, 932
Bluetooth: 216, 219, 453, 832, 835, 977
devices, playing audio files from: 453, 977
general information: 216, 219, 832, 835
phone, pairing and using: 216, 832
body repairs: 527
body touch up: 511, 1011
Boombox: 454, 455, 978, 979
brake controller: 890
brakes: 260, 408, 409, 549, 865, 940, 941, 1054
automatic in emergencies: 408, 409, 940, 941
overview of: 260, 865
Index
specifications: 549, 1054
components and equipment: 457, 981
Bumper Clearance (Summon): 381, 387
instructions: 467
public charging stations: 461, 982
C
scheduling: 467, 986
cabin air filter: 435, 436, 962
charging locations, finding: 447, 971
cabin camera: 414
charging stations, displaying on map: 443, 967
cabin temperature control: 427, 957
child protection: 96, 782
disabling rear window switches: 96, 782
Calendar: 220, 836
calibrating windows: 783
child safety seats, installing and using: 172, 794
calibration of doors: 80
child seats: 181, 510, 1010
California Proposition 65: 702, 1129
cleaning: 510, 1010
camera, rear-facing: 306
Tesla built-in rear facing: 181
Camp: 432, 959
child seats - installing and using: 148
car cover: 511, 1011
child seats, installing and using: 164
car status, displaying: 233, 234
child-protection lock: 92
disabling liftgate and rear door handles: 92
car wash mode: 507, 508, 1007, 1008
car washes: 508, 1008
cleaning: 506, 1006
Caraoke): 453, 977
climate controls: 427, 957
card: 59, 775
coat hangers, rear: 117, 815
cargo area: 106
cold weather: 439, 963
cargo bed (dimensions): 1051
cold weather best practices: 439, 963
cargo volume (specifications): 544
collision avoidance assist: 406, 938
cargo volume information: 547, 1053
Colorizer: 454, 978
carpets, cleaning: 510, 1010
conformity of device signals: 1130
CCS (Combo): 461, 982
connecting to Wi-Fi: 215, 831
CE certifications: 703, 732, 1130
console: 26, 115, 119, 813
certifications - CE: 706, 734
cup holders: 119
certifications - FCC: 706, 734
low voltage power socket: 26
USB ports: 26
certifications - IC: 706, 734
certifications (CE): 711, 739
console, low voltage power socket: 30
certifications (FCC): 711, 739
console, power outlets: 761
certifications (IC): 711, 739
console, rear: 115, 813
certifications (NCC): 711, 739
consumption chart: 481, 482, 994, 995
certifications NCC: 706, 734
contact information: 588, 703, 1061, 1130
roadside assistance: 588, 1061
certifications of devices: 1130
Tesla: 703, 1130
certifications, CE: 708, 737
certifications, FCC: 708, 737
copyrights: 697, 1124
certifications, IC: 708, 737
correct seating positions: 192, 194
certifications, NCC: 708, 737
covers (seat): 142
CHAdeMO: 461, 982
covers, seat: 136
chains: 499, 1018
crawl: 872
change of ownership: 25, 753
Creep: 263
charge port: 465, 985
cruise control: 273, 327, 342, 905
charge port light: 467, 988
cup holders: 119
charge port manual release: 474, 475, 991
CyberTent Mode: 880
charge port release cable: 474, 991
charge port release lever: 475
charging: 457, 461, 467, 981, 982, 986
D
dashboard overview: 11, 745
charge settings: 467, 986
Dashcam: 419, 950
charging status: 467, 986
data recording: 701, 1128
Index
data sharing: 701, 1128
driver seat adjustment: 137
declarations of conformity: 703, 732, 1130
driving: 119, 225, 227, 480, 785, 841, 993
Declarations of Conformity: 711, 739
correct seating position: 785
defrost: 957
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TSB/Document ID: 2024.32_0824.pdf
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-31
MFR Internal Campaign ID/Software Version: 07/16/1905
Communication Type: Over The Air
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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