NHTSA ID Number: 11006914
Manufacturer Communication Number: 2024.32_0824.pdf
TSB/Document Date: 2024-09-04
Summary
Tesla
does not provide physical owner's manual copies. Instead, all available owner’s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner’s manual content for the vehicle converted to PDF format, and given the distribution method and NHTSA’s submission format requirements, it is the best available representative copy of owner’s manual content. However, a customer who accesses the owner’s manual via their vehicle’s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
PCS_a090
Charging slowed - Some AC phases not powered
Check power source and charging equipment
What this alert means:
Owner's Manual
1107
Troubleshooting
Charging speed has been reduced due to a condition that affects your vehicle’s ability to charge with AC power. DC fast
charging / Supercharging should still function as expected.
Your vehicle's onboard charger has detected that one or more power converters is not receiving the necessary AC input
voltage. For example: during three-phase charging, one phase might be missing from the AC input power provided by the
external source. This could occur due to a condition affecting the external charging equipment, the power source it is
connected to, or your vehicle itself.
What to do:
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
Try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
PM_a092 / PMF_a092 / PMR_a092 / PMREL_a092 / PMRER_a092
Powertrain issue detected - Schedule service
Issue may persist even if functionality is restored
What this alert means:
Your vehicle's powertrain requires service. Power, speed, and acceleration may be reduced, and your vehicle may need to shut
down while driving.
This alert indicates a persistent condition requiring powertrain inspection and service.
Even if this alert clears after the current drive and does not return during subsequent drives, service is required to resolve the
powertrain issue your vehicle has detected.
What to do:
It is recommended that you schedule service for your vehicle's powertrain at your earliest opportunity.
Without service, your vehicle may continue to have reduced power, speed, and acceleration, may experience conditions that
require it to shut down while driving, or may become unable to drive.
TAS_a313
Adaptive ride control degraded
Ride comfort may be reduced
What this alert means:
There is an issue with your vehicle’s Adaptive Suspension Damping system. As a result, the system cannot provide real-time
adjustments to the suspension system to optimize both ride and handling.
Instead, all dampers are receiving fixed current. Your ride may be softer or firmer than usual.
What to do:
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to drive
in the meantime.
This alert is accompanied by a yellow indicator light on the instrument paneltouchscreen. For more information, see Air
Suspension on page 266Suspension on page 870.
1108
Owner's Manual
Troubleshooting
TAS_a314
Adaptive ride control disabled
Drive with caution
What this alert means:
There is an issue with your vehicle’s Adaptive Suspension Damping system. As a result, the system cannot provide real-time
adjustments to the suspension system to optimize both ride and handling, and your ride may be softer than usual.
What to do:
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to drive
in the meantime.
This alert is accompanied by a red indicator light on the instrument paneltouchscreen. For more information, see Air
Suspension on page 266Suspension on page 870.
UI_a004
Front trunk open
Proceed with caution
What this alert means:
Your vehicle's front trunk (hood) is detected open while driving.
This alert indicates at least one of the two latches securing the hood, the front trunk primary and/or secondary latch, cannot
be confirmed closed (confirmed as fully secured) when your vehicle is shifted into a gear other than Park.
What to do:
As this condition may lead to the front trunk opening while driving, it is recommended that you drive carefully until you can
safely bring your vehicle to a stop and shift into Park.
Once your vehicle is parked, check the front trunk (hood) to make sure it is fully closed (both latches are fully engaged). For
more information, see Closing instructions for the Front Trunk on page 109Powered Frunk on page 817.
The alert should clear once your vehicle is shifted into Park. However, it may return once you start driving if you do not first
inspect and fully secure the hood.
If this alert persists across multiple drives, or occurs with increasing frequency over several drives, it is recommended that you
schedule service at your earliest convenience.
For more information on the front trunk, see Front Trunk on page 109Powered Frunk on page 817.
UI_a006
Service is required
Schedule service now
What this alert means:
This alert is set remotely by Tesla when a condition requiring service is detected on your vehicle.
This alert can be set due to various conditions. When you schedule service, more information should be available.
This alert can only be cleared by a service technician after your vehicle has been serviced.
What to do:
As this alert can be present due to various conditions, it is recommended that you schedule service at your earliest
convenience.
Owner's Manual
1109
Troubleshooting
UI_a137
Active service connection to vehicle
Service performing remote diagnostics
What this alert means:
A service technician is remotely logged into your vehicle for diagnosis or repair. You may notice some loss of Infotainment
functionality while the connection persists, but this alert does not indicate an issue with your vehicle.
Your vehicle is OK to drive.
What to do:
This alert should clear automatically after the technician completes vehicle diagnosis or repair. You may find it necessary to
restart your touchscreen to restore full Infotainment functionality after the alert has cleared. For more information, see
Restarting the Touchscreen in your vehicle's Do It Yourself Guide.
If this alert does not clear after 24 hours, it is recommended that you schedule service via your Tesla Mobile App or with an
independent service provider. Please note that independent service provider options may vary, based on your vehicle
configuration and your location.
UMC_a001
Unable to charge with Mobile Connector
Inadequate outlet grounding - Try another outlet
What this alert means:
The Mobile Connector has detected that the electrical outlet has insufficient grounding, likely caused by an inadequate or
missing ground connection.
This does not indicate an issue with your Mobile Connector or vehicle, but instead points to an issue with the wall outlet /
electrical installation the Mobile Connector is connected to.
What to do:
Have the electrical installation inspected by an electrician. Your electrician should make sure there is proper grounding at your
circuit breaker or power distribution box, and also make sure that appropriate connections are made to the outlet, before you
attempt to plug in the Mobile Connector again.
If you need to charge in the meantime, try charging using a different outlet, at another location, or with another type of
charging station.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a002
Unable to charge - Mobile Connector GFCI tripped
Unplug charge handle from charge port and retry
What this alert means:
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile Connector has tripped.
Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there is a problem. It has interrupted
charging to protect your vehicle and the charging equipment.
This could happen for many reasons. The problem could be in the charge cable, the charge handle, the charge port, or even an
onboard vehicle component.
1110
Owner's Manual
Troubleshooting
What to do:
Inspect the charge port and the charge handle for pooled water or unusual levels of moisture. If you find excessive moisture,
wait and let both the inside area of the charge port and the exposed portion of the charge handle dry sufficiently before trying
again.
Inspect the cargo bed outlets for signs of moisture. If any moisture is detected, this may be the issue. Allow any moisture in
the outlets to dry completely before attempting to AC charge again.
Inspect the charge equipment for damage.
• If the cable is in any way damaged or deteriorated, do not use it. Try different charging equipment instead.
• If the cable is in good condition, try charging again with the same Mobile Connector.
If the issue persists and prevents charging, try charging with different charging equipment.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a004
Unable to charge with Mobile Connector
Voltage too high / Try a different wall outlet
What this alert means:
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
• Detects the wall outlet voltage is too high, or
• Detects an unexpected increase in supply voltage from the wall outlet.
What to do:
Try charging the vehicle with a different wall outlet. If the vehicle starts to charge, the issue was likely with the original wall
outlet. Contact an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a005
Unable to charge with Mobile Connector
Voltage too low / Try a different wall outlet
What this alert means:
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
• Does not detect enough supply voltage from the wall outlet, or
• Detects an unexpected drop in supply voltage from the wall outlet.
Owner's Manual
1111
Troubleshooting
What to do:
Try charging the vehicle with a different wall outlet. If the vehicle starts to charge, the issue was likely with the original wall
outlet. Contact an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a007
Mobile Connector control box temperature high
Let Mobile Connector cool to resume charging
What this alert means:
Charging has been interrupted because the Mobile Connector has detected a high temperature inside its control box housing.
What to do:
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem persists in
normal ambient temperatures (under 100°F or 38°C), service is required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a008
Unable to charge - Wall plug temperature high
Wall outlet and wiring inspection recommended
What this alert means:
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so charging
has stopped to protect the outlet.
This does not indicate an issue with your Mobile Connector or vehicle, but instead points to an issue with the wall outlet /
electrical installation the Mobile Connector is connected to.
A warm outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an outlet
that is beginning to wear out.
What to do:
Make sure your adapter is fully plugged into the outlet. If charging speed does not return to normal, contact an electrician to
inspect the outlet and building wiring connections to the outlet and complete any repairs needed.
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector for greater
convenience and highest charging speed.
1112
Owner's Manual
Troubleshooting
UMC_a009
Cannot charge - Charge handle temperature high
Check charge handle or charge port for debris
What this alert means:
Charging has been interrupted because the Mobile Connector has detected a high temperature in the charge handle that
connects to your vehicle's charge port.
What to do:
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.
Inspect the charge port inlet and the Mobile Connector handle for any obstructions or moisture. Make sure any obstruction in
the charge port or Mobile Connector handle has been removed and any moisture has been allowed to dry, then try re-inserting
the Mobile Connector handle into the charge port.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat source nearby.
If the alert persists in normal ambient temperatures (under 100°F or 38°C), and occurs during multiple charging attempts, this
may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you schedule service at your
convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a010
Mobile Connector to adapter connection hot
Let cool - Plug adapter fully into Mobile Connector
What this alert means:
Charging has been interrupted because the Mobile Connector has detected a high temperature at the connection between the
wall plug adapter and the control box.
What to do:
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.
Also make sure the wall plug adapter is not covered by anything, and that there is no heat source nearby.
After unplugging from the power source (wall outlet), inspect the wall plug adapter connection and the Mobile Connector
control box connection for any obstructions or moisture. Make sure any obstruction has been removed and any moisture has
been allowed to dry, then try re-inserting the wall plug adapter into the Mobile Connector and then connecting to the power
source (wall outlet).
Once the Mobile Connector control box temperature has decreased and any obstruction has been removed, the alert should
clear and charging should possible.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
Owner's Manual
1113
Troubleshooting
UMC_a011
Charging equipment communication error
Try again or try different equipment
What this alert means:
Your vehicle is unable to charge because it cannot communicate effectively with the Mobile Connector. The Mobile Connector
cannot confirm via proximity detection that the charge handle is fully connected to your vehicle.
What to do:
First, confirm the lack of effective communication is caused by the Mobile Connector rather than an issue with your vehicle.
This is usually the case.
To confirm this, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the Mobile Connector.
• If the vehicle still does not charge, the issue may be with the vehicle.
Inspect the charge port inlet and the Mobile Connector handle for any obstructions (use a flashlight as necessary). Make sure
any obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the Mobile Connector
handle into the charge port.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
For more information on charging, see Charging Instructions on page 465Charging Instructions on page 985.
UMC_a012
Charging equipment communication error
Try again or try different equipment
What this alert means:
Your vehicle is unable to charge because it cannot communicate effectively with the Mobile Connector. The Mobile Connector
detects that it cannot generate or maintain a valid control pilot signal.
What to do:
First, confirm the lack of effective communication is caused by the Mobile Connector rather than an issue with your vehicle.
This is usually the case.
To confirm this, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the Mobile Connector.
• If the vehicle still does not charge, the issue may be with the vehicle.
Inspect the charge port inlet and the Mobile Connector handle for any obstructions (use a flashlight as necessary). Make sure
any obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the Mobile Connector
handle into the charge port.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
1114
Owner's Manual
Troubleshooting
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
For more information on charging, see Charging Instructions on page 465Charging Instructions on page 985.
UMC_a013
Wall plug adapter error - Charge rate reduced
Plug adapter fully into Mobile Connector and retry
What this alert means:
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot monitor
the wall plug adapter temperature, charge current is automatically reduced to 8A.
What to do:
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket until it
snaps into place.
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully connected to
your Mobile Connector).
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.
b. If the alert persists, the issue is likely with your Mobile Connector.
If needed, obtain another wall plug adapter or Mobile Connector.
In the meantime, you can continue to charge with the same equipment. The charge rate will be reduced, as charge current will
be limited to 8A while this condition persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a014
Wall plug adapter error - Charge rate reduced
Plug adapter fully into Mobile Connector and retry
What this alert means:
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot identify
the type of wall outlet the wall plug adapter is connected to, charge current is automatically reduced to 8A.
What to do:
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket until it
snaps into place.
Owner's Manual
1115
Troubleshooting
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully connected to
your Mobile Connector).
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.
b. If the alert persists, the issue is likely with your Mobile Connector.
If needed, obtain another wall plug adapter or Mobile Connector. In the meantime, you can continue to charge with the same
equipment. The charge rate will be reduced, as charge current will be limited to 8A while this condition persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a015
Wall plug adapter error - Charge rate reduced
Plug adapter fully into Mobile Connector and retry
What this alert means:
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot identify
the type of wall outlet the wall plug adapter is connected to, charge current is automatically reduced to 8A.
What to do:
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket until it
snaps into place.
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully connected to
your Mobile Connector).
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.
b. If the alert persists, the issue is likely with your Mobile Connector.
If needed, obtain another wall plug adapter or Mobile Connector. In the meantime, you can continue to charge with the same
equipment. The charge rate will be reduced, as charge current will be limited to 8A while this condition persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a016
Mobile Connector control box temperature high
Maximum charge rate reduced
What this alert means:
Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature inside its
control box housing.
What to do:
1116
Owner's Manual
Troubleshooting
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem persists in
normal ambient temperatures (under 100°F or 38°C), service is required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a017
Charge rate reduced - Wall plug temperature high
Wall outlet and wiring inspection recommended
What this alert means:
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so charging
has been slowed to protect the outlet.
This is not typically an issue with your vehicle or your Mobile Connector, but rather an issue with the outlet. A warm outlet may
be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an outlet that is beginning to
wear out.
What to do:
Make sure your adapter is fully plugged into the outlet. If charging speed does not return to normal, contact an electrician to
inspect the outlet and building wiring connections to the outlet and complete any repairs needed.
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector for greater
convenience and highest charging speed.
UMC_a018
Charge rate reduced - Handle temperature high
Check charge handle or charge port for debris
What this alert means:
Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature in the
charge handle that connects to your vehicle's charge port.
What to do:
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.
Inspect the charge port inlet and the Mobile Connector handle for any obstructions or moisture. Make sure any obstruction in
the charge port or Mobile Connector handle has been removed and any moisture has been allowed to dry, then try re-inserting
the Mobile Connector handle into the charge port.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat source nearby.
If the alert persists in normal ambient temperatures (under 100°F or 38°C), and occurs during multiple charging attempts, this
may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you schedule service at your
convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
Owner's Manual
1117
Troubleshooting
UMC_a019
Mobile Connector to adapter connection hot
Maximum charge rate reduced
What this alert means:
Charge current has been reduced because the Mobile Connector has detected a high temperature at the connection between
the wall plug adapter and the control box.
What to do:
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.
After unplugging from the power source (wall outlet), inspect the wall plug adapter connection and the Mobile Connector
control box connection for any obstructions or moisture.
It is recommended that any debris / foreign objects be removed. Make sure any obstruction has been removed and any
moisture has been allowed to dry, then try re-inserting the wall plug adapter into the Mobile Connector and then connecting to
the power source (wall outlet).
Also make sure the wall plug adapter is not covered by anything, and that there is no heat source nearby. If the alert persists in
normal ambient temperatures (under 100°F or 38°C), and occurs during multiple charging attempts, this may indicate a
condition affecting the Mobile Connector or your vehicle. It is recommended that you schedule service at your convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 443 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
VCLEFT_a130 / VCREAR_a130
Critical issue detected
PULL OVER SAFELY
What this alert means:
Your vehicle has detected a potential issue with its electrical system and/or steering system, and has initiated a controlled
shutdown process intended to provide you with an opportunity to pull over at a safe location.
This alert does not mean your vehicle has lost all electrical power or steering functionality, or that the steer-by-wire system is
unavailable. This alert indicates a possible issue with one of the multiple redundant sensors and actuators designed to make
sure the steer-by-wire system always remains available while driving, or with the electrical system's ability to provide power to
the steer-by-wire system.
Your vehicle's speed and power will be limited. Your vehicle will gradually lose all drive torque, and you must pull over.
After you have pulled over and shifted into Park (P), you will have the option to drive again. Your vehicle will be limited to a very
low speed for emergency operation, such as repositioning your vehicle before it is towed.
What to do:
Pull over at a safe location, and bring your vehicle to a complete stop, at your earliest reasonable opportunity.
Once your vehicle is in Park (P) with the parking brake applied, you may choose to accept the stated conditions in the
message displayed on the touchscreen and shift out of Park (P). Your vehicle's speed and power will be very limited. This
limited drive torque will allow you to reposition your vehicle slightly at the parked location or prepare your vehicle to be towed,
but your vehicle should not be driven on public roads in this condition.
It is possible that exiting and re-entering your vehicle may clear the alert and restore functionality. If you attempt this
successfully, and no further alert messages display in the touchscreen indicating potential electrical or steering system issues,
or inability to drive, continue to your destination.
1118
Owner's Manual
Troubleshooting
If this alert occurs again during your next drive, or occurs multiple times over subsequent drives, it is recommended that you
schedule service.
VCBATT_a180
VCLEFT_a194
Electrical system power reduced
Vehicle may shut down unexpectedly
What this alert means:
The electrical system cannot maintain the voltage required to support all vehicle features.
If this alert is present while you are driving, it is possible your vehicle will shut down unexpectedly.
If this alert is present when your vehicle is in Park or when it first wakes, it is possible your vehicle may not have adequate
electrical power to start driving. A separate vehicle alert may be present to indicate that condition.
What to do:
It is recommended that you eliminate or reduce your use of any non-essential features. This can help your vehicle maintain
adequate electrical power for essential functions.
If this alert remains active, schedule service immediately. Without service, your vehicle may shut down unexpectedly or may
not restart.
VCBATT_a182
VCLEFT_a208
Schedule service to replace low voltage battery
Software will not update until battery is replaced
What this alert means:
The low voltage battery is showing degraded performance and needs to be replaced. Until the low voltage battery is replaced,
vehicle software updates will not complete.
What to do:
It is recommended that you have the low voltage battery replaced at your earliest convenient opportunity.
You can schedule service via your Tesla Mobile App, or with an independent service provider that offers low voltage battery
replacement for your vehicle. Please note that independent service provider options may vary, based on your vehicle
configuration and your location.
If the low voltage battery does not have enough electrical power to turn on your vehicle or open the doors, follow the
instructions in If Vehicle Has No Power on page 588Jump Starting on page 1066.
For more information on the battery system, see High Voltage Battery Information on page 463.
VCBATT_a191
VCLEFT_a207
Electrical system power reduced
Vehicle shutting down
What this alert means:
The low voltage battery cannot provide the electrical support necessary to drive or continue driving. Your vehicle is shutting
down to preserve energy for essential functions other than driving.
Your vehicle cannot be driven or continue driving while this condition continues.
What to do:
Owner's Manual
1119
Troubleshooting
If this alert is present while you are driving, your vehicle needs to come to a stop immediately. It is recommended that you:
• Pull over safely immediately
• Use your Mobile App to contact Tesla Roadside Assistance immediately, or seek other roadside assistance if preferred
If you do not pull over safely within a short time, your vehicle may shut down unexpectedly. It is also possible that your vehicle
will not restart once parked.
When this alert is present, the electrical system cannot maintain the voltage required to support all vehicle features. Many
vehicle functions may no longer work.
It is possible your vehicle may lose all electrical power. If this occurs, you can still use the manual door releases to exit the
vehicle if necessary. For more information, see Opening Doors from the Interior on page 72Opening Front Doors from Interior
on page 73Opening Doors from the Interior on page 779.
This alert may be present due to various vehicle conditions. For more information and further recommended actions, check for
other active vehicle alerts.
If this alert remains present, it is recommended that you schedule service immediately. Without service, your vehicle may not
drive, may shut down unexpectedly, or may not restart.
VCFRONT_a192
VCLEFT_a592
Electrical system is unable to support all features
Switching off features to conserve energy
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Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
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Then Click on Associated Document(s)
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TSB/Document ID: 2024.32_0824.pdf
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-31
MFR Internal Campaign ID/Software Version: 07/16/1905
Communication Type: Over The Air
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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