NHTSA ID Number: 11006913
Manufacturer Communication Number: 2024.32.3_082024.pdf
TSB/Document Date: 2024-09-04
Summary
Tesla
does not provide physical owner's manual copies. Instead, all available owner’s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner’s manual content for the vehicle converted to PDF format, and given the distribution method and NHTSA’s submission format requirements, it is the best available representative copy of owner’s manual content. However, a customer who accesses the owner’s manual via their vehicle’s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
NOTE: Jack mode cancels when driving speed exceeds 4 mph (7 km/h).
Activate Transport Mode
Transport Mode keeps the parking brake disengaged while winching CybertruckModel SModel XModel 3Model Y onto a
flatbed truck. When active, Transport Mode displays a message indicating that the vehicle will remain free-rolling. The
following are required to enable Transport Mode:
• Low voltage power. You are unable to use the touchscreen to activate Transport Mode if CybertruckModel SModel XModel
3Model Y has no power.
• CybertruckModel SModel XModel 3Model Y must detect a key. Transport Mode is available only when a key is detected.
• Ensure the vehicle is not connected to a charger. Transport Mode is not available if CybertruckModel SModel XModel
3Model Y is still plugged in.
To activate Transport Mode:
1. Ensure the vehicle is in Park.
2. Chock the tires and make sure CybertruckModel SModel XModel 3Model Y is secure.
3. Press and hold the brake pedal, and then on the touchscreen, touch Controls > Service > Towing. The touchscreen displays
a message reminding you how to properly transport CybertruckModel SModel XModel 3Model Y.
4. Press the Transport Mode button. You can tell Transport Mode is enabled because this button is blue.
CybertruckModel SModel XModel 3Model Y is now free-rolling and can slowly be rolled (no faster than walking speed) or
winched.
To cancel Transport Mode, touch Transport Mode again or shift CybertruckModel SModel XModel 3Model Y into Park. If your
phone key is not detected, canceling Transport Mode powers off CybertruckModel SModel XModel 3Model Y. You may need
your key card to restart the vehicle.
NOTE: If the electrical system is not working, and you therefore cannot use the touchscreen to activate Transport Mode, use
self-loading dollies or tire skates. Before doing so, always check the manufacturer's specifications and recommended loading
capacity.
Pull Onto Flatbed Truck From Front (Using Tow Eye)
NOTE: If CybertruckModel SModel XModel 3Model Y has no low voltage power, you need an external low voltage power
supply to open the hood or use the touchscreen. See If Vehicle Has No Power on page 927.
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CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
2. Release the front tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pulling the
raised section toward you.To remove the tow eye cover, insert a small, flat screwdriver into the top and bottom slots,
release the snaps and pull the cover towards you.
NOTE: The front tow eye cover is connected to the vehicle's black negative (-) terminal.
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3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
6. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear (Using Tow Eye)
NOTE: If CybertruckModel SModel XModel 3Model Y has no low voltage power, you need an external low voltage power
supply to open the hood or use the touchscreen. See If Vehicle Has No Power on page 927.
NOTE: Vehicles equipped with a hitch receiver cannot be pulled from the rear tow eye. Use the tow bar or hitch receiver only to
pull the vehicle to a safe location, such as onto a flatbed truck. Do not transport the vehicle with wheels on the ground.
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
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2. Release the rear tow eye cover by pressing firmly on its bottom perimeter until it pivots inward, then gently pulling the
raised section toward you.
3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
4. Attach the winch cable to the tow eye.
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CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
6. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Pull onto the Flatbed Truck From Front (Without Tow Eye)
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
WARNING: If the vehicle is pulled onto the flatbed truck using this method, all suspension fasteners should be checked
for proper torque and all components should be visually inspected for damage prior to driving the vehicle again. If a
fastener is loose, or if any damage is found, the affected component(s) should be replaced.
It is strongly recommended that you connect the winch to your vehicle's tow eye, as described previously. However, if a
situation arises in which the tow eye is not available (lost, misplaced, etc.), the following instructions describe how to attach
tow straps.
1. Attach the tow straps to each of the lower suspension arms underneath the front of the vehicle.
CAUTION: Do not attach the tow straps to any other suspension component. Only attach tow straps to the lower
suspension arms, as shown below.
2. To protect the underbody from damage, place a protective barrier (such as a piece of wood) between the tow strap and
underbody.
3. Activate Transport Mode.
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4. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the tow
hitch, chassis, frame, or suspension components to pull the vehicle can result in damage.
NOTE: Make sure Transport Mode is activated prior to pulling CybertruckModel SModel XModel 3Model Y onto the flatbed
truck.
It is strongly recommended that you connect the winch to your vehicle's tow eye, as described previously. However, if a
situation arises in which the vehicle must be pulled from the rear, Tesla recommends attaching the winch to the tow hitch.
Refer to the owner's manual for instructions on how to connect the tow hitch.
Secure the Tires
The vehicle's tires must be secured onto the truck using the eight-point tie-down method.
• Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
• Do not place tie-down straps over body panels or through the wheels.
CAUTION: Attaching the tie-down straps to the chassis, suspension or other parts of the vehicle's body may cause
damage.
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If Vehicle Has No Power
If CybertruckModel SModel XModel 3Model Y has no low voltage power, perform the following steps to open the hood or
jump start the low voltage battery.
1. Open the hood. See Opening the Hood with No Power on page 939 for more information on opening the hood if the vehicle
does not have power.
2. Jump start the low voltage battery (see Jump Starting on page 945).
NOTE: Tow providers: See Running Out of Range on page 939 for more information on transporting the vehicle to a charging
station and preparing the vehicle to charge.
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Instructions for Transporters
DO NOT TRANSPORT WITH WHEELS ON THE GROUND
The motor(s)motors in CybertruckModel SModel XModel 3Model Y generates generate power when the wheels spin. Always
transport CybertruckModel SModel XModel 3Model Y with all four tires off the ground. Ensure that the tires are unable to spin
at any time during transport.
WARNING: NEVER TRANSPORT YOUR VEHICLE WITH THE TIRES IN A POSITION WHERE THEY CAN SPIN. DOING SO
CAN LEAD TO SIGNIFICANT DAMAGE AND OVERHEATING. IN RARE CASES EXTREME OVERHEATING MAY CAUSE
THE SURROUNDING COMPONENTS TO IGNITE.
Do not transport CybertruckModel SModel XModel 3Model Y using any method that is not specified by Tesla. Adhere to the
instructions provided in the following sections and observe all warnings and cautions provided. Damage caused by improper
transporting of your vehicle is not covered by the warranty.
NOTE: Tesla is not liable or responsible for reimbursing services not dispatched through Tesla Roadside Assistance.
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the recommended method of transporting
CybertruckModel SModel XModel 3Model Y. The vehicle can face either direction when using a flatbed.
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If CybertruckModel SModel XModel 3Model Y must be transported without a flatbed truck, then wheel lifts and dollies must
be used to ensure that all four wheels are off of the ground. This method may only be used for a maximum of 35 miles (55 km),
and must not exceed the manufacturer speed rating of the dollies. With this method, Tesla recommends the vehicle facing
forward so that the front wheels are lifted and the rear wheels are on dollies.
CAUTION: Enable Transport Mode (see Activate Transport Mode on page 929) before winching
CybertruckModel SModel XModel 3Model Y onto a flatbed truck (see Pull onto the Flatbed Truck on page 930Pull Onto
Flatbed Truck From Front on page 933 and Pull Onto Flatbed Truck From Rear on page 935). If Transport Mode is not
available or the touchscreen is not accessible, self-loading dollies or tire skates must be used to load the vehicle into the
approved transportation position. Tesla is not responsible for any damage caused by or during the transport of
CybertruckModel SModel XModel 3Model Y, including personal property damage or damage caused by using selfloading dollies or tire skates.
NOTE: Transport Mode is only intended to allow for winching CybertruckModel SModel XModel 3Model Y onto a flatbed truck
or repositioning the vehicle out of a parking space. While in Transport Mode, the tires are allowed to rotate slowly (under 3
mph or 5 km/h) and for a very short distance (less than 30 feet or 10 meters). See Activate Transport Mode on page 929.
Exceeding these boundaries can lead to significant damage and overheating that is not covered by the warranty.
WARNING: CybertruckModel SModel XModel 3Model Y is equipped with high voltage components that may be
compromised as a result of a collision (see High Voltage Components on page 719). Before transporting
CybertruckModel SModel XModel 3Model Y, it is important to assume these components are energized. Always follow
high voltage safety precautions (wearing personal protection equipment, etc.) until emergency response professionals
have evaluated the vehicle and can accurately confirm that all high voltage systems are no longer energized. Failure to
do so may result in serious injury.
Activate Transport Mode
Transport Mode keeps the parking brake disengaged while winching CybertruckModel SModel XModel 3Model Y onto a
flatbed truck. When active, Transport Mode displays a message indicating that the vehicle will remain free-rolling. To enable
Transport Mode:
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• Low voltage power is required. You will be unable to use the touchscreen to activate Transport Mode if
CybertruckModel SModel XModel 3Model Y has no power.
• CybertruckModel SModel XModel 3Model Y must detect a key. Transport Mode is available only when a key is detected.
• Ensure the vehicle is not connected to a charger. Transport Mode is not available if CybertruckModel SModel XModel
3Model Y is still plugged in.
To activate Transport Mode:
1. Ensure CybertruckModel SModel XModel 3Model Y is in Park.
2. Chock the tires or make sure CybertruckModel SModel XModel 3Model Y is secure.
3. Press and hold the brake pedal, then on the touchscreen, touch Controls > Service > Towing. The touchscreen displays a
message reminding you how to properly transport CybertruckModel SModel XModel 3Model Y.
4. Press the Transport Mode button. You can tell Transport Mode is enabled because this button is blue.
CybertruckModel SModel XModel 3Model Y is now free-rolling and can slowly be rolled (no faster than walking speed) or
winched.
To cancel Transport Mode, touch Transport Mode again or shift CybertruckModel SModel XModel 3Model Y into Park. If your
phone key is not detected, canceling Transport Mode powers off CybertruckModel SModel XModel 3Model Y. You may need
your key card to restart the vehicle.
NOTE: If your vehicle is equipped with a lead-acid low voltage battery (see Jump Starting on page 945): Transport Mode may
cancel if CybertruckModel SModel XModel 3Model Y loses low voltage power after Transport Mode is enabled.
CAUTION: If the electrical system is not working, and you therefore cannot use the touchscreen to activate Transport
Mode, use self-loading dollies or tire skates. Before doing so, always check the manufacturer's specifications and
recommended loading capacity.
Pull onto the Flatbed Truck
NOTE: If CybertruckModel SModel XModel 3Model Y has no low voltage power, you need an external low voltage power
supply to open the hood or use the touchscreen (see Jump Starting on page 945).
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
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2. Release the tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pull the raised
section toward you.
NOTE: The tow eye cover is connected to the vehicle's black negative (-) terminal.
3. Your vehicle is equipped with two tow eye covers: one in the front, and one in the rear. To open either tow eye cover,
release the tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pull the raised
section toward you.
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NOTE: Only the front tow eye cover contains positive (+) and negative terminals to open the front trunk.
4. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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5. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
6. Activate Transport Mode.
7. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Front
NOTE: If CybertruckModel SModel XModel 3Model Y has no low voltage power, you need an external low voltage power
supply to open the hood or use the touchscreen.
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
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2. Release the front tow eye cover in the front or rear by pressing firmly on its top right perimeter until it pivots inward, then
gently pulling the raised section toward you.
NOTE: The front tow eye cover is connected to the vehicle's black negative (-) terminal.
3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
6. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear
NOTE: If CybertruckModel SModel XModel 3Model Y has no low voltage power, you need an external low voltage power
supply to open the hood or use the touchscreen.
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
2. Release the rear tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pulling the
raised section toward you.
NOTE: Vehicles equipped with a hitch receiver cannot be pulled from the rear tow eye. Use the tow bar or hitch receiver
only to pull the vehicle to a safe location, such as onto a flatbed truck. Do not transport the vehicle with wheels on the
ground.
3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
6. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Secure the Tires
The vehicle's tires must be secured onto the truck using the eight-point tie-down method:
• Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
• Do not place tie-down straps over the body panels or through the wheels.
CAUTION: Attaching the tie-down straps to the chassis, suspension or other parts of the vehicle's body may cause
damage.
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If Vehicle Has No Power
If CybertruckModel SModel XModel 3Model Y has no low voltage power, perform the following steps to open the hood or
jump start the low voltage battery.
1. Open the hood. See Opening the Hood with No Power on page 939 for more information on opening the hood if the vehicle
does not have power.
2. Jump start the low voltage battery (see Jump Starting on page 945).
NOTE: Tow providers: See Running Out of Range on page 939 for more information on transporting the vehicle to a charging
station and preparing the vehicle to charge.
CAUTION: Because the windows automatically lower slightly when you open or close a door, always connect to an
external, low voltage power supply before opening a door if the vehicle has no power to avoid breaking a window (see
Jump Starting on page 945).
In Case of Emergency
Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty period. Tesla
Roadside Assistance is also available to speak with roadside service professionals to answer any questions and explain the
proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:
• The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can also been
seen by looking through the driver's side of the windshield.
• Your exact location.
• The nature of the problem.
If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the Tesla mobile
app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site for your
region.
Regional Phone Number(s)
Canada: 1-877-79TESLA (1-877-798-3752)
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Mexico: 800-228-8145
United States: 1-877-79TESLA (1-877-798-3752)
NOTE: The phone number is also available by touching Controls > Service.
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Running Out of Range
CAUTION: It is your responsibility to monitor the state of the high voltage Battery and the remaining range of your
vehicle. Do not assume that there is any range available when the range displayed on the instrument clustertouchscreen
is at 0 miles (0 km) (or 0%). Damage to the low voltage battery due to running out of range is not covered by the
warranty.
NOTE: In the unlikely event your vehicle runs out of range while driving, pull over when safe to do so and contact Tesla
Roadside Assistance on page 937 or your preferred tow provider.
If CybertruckModel SModel XModel 3Model Y runs out of range, the low voltage battery is no longer supported – and when
low voltage is not supported, the vehicle cannot charge. Therefore, the low voltage battery must be supported by an external
power supply to allow you to charge the High Voltage (HV) Battery. Once the vehicle begins charging, the external power
supply is no longer required.
If CybertruckModel SModel XModel 3Model Y runs out of range, the low voltage system is no longer supported – and when
the low voltage battery runs out of power, the vehicle cannot charge. Therefore, the low voltage system must be supported by
an external power supply to allow you to charge the High Voltage (HV) Battery. Once the vehicle begins charging, the external
power supply is no longer required.
In the case of running out of range away from a charger, the tow provider should transport CybertruckModel SModel XModel
3Model Y to the nearest charging station and unload the vehicle within the charging cable's reach. Once the vehicle is
positioned next to a charger, follow these instructions:
NOTE: If the vehicle is being transported to a charger, make sure the tow provider does not leave until confirming that the
vehicle's high voltage Battery is successfully charging.
1. Jump start the low voltage system (see Jump Starting on page 945Jump Starting on page 1486). The low voltage battery
must be jump started to support the high voltage Battery.
2. Wait a few minutes. Once the touchscreen powers on, plug the charge cable into CybertruckModel SModel XModel
3Model Y to begin charging the high voltage Battery.
3. When CybertruckModel SModel XModel 3Model Y begins to charge, disconnect the external power supply from the low
voltage battery jump posts.
WARNING: Shut off the external power supply before removing either cable. Removing the cables while the external
power source is active may cause arcing.
NOTE: If CybertruckModel SModel XModel 3Model Y is still not able to shift into Drive after charging the high voltage
Battery, the low voltage battery may need additional time to recover. Reconnect the charge cable, wait several minutes,
disconnect the charge cable, and then try again.
Before transporting to a non-Tesla charger, ensure your vehicle is equipped with an adapter that accommodates the specific
type of charging station you will be using. Even at a non-Tesla charger, you will need to jump start the low voltage system
before you can begin charging.
CAUTION: Always ensure CybertruckModel SModel XModel 3Model Y has enough range for your drive, or for being
stored for an extended period. Do not rely on the range estimates displayed on the touchscreen or mobile app as range
can decrease faster than projected due to ambient temperature, driving habits, wind, vehicle settings (such as Sentry
Mode), etc.
NOTE: Towing your vehicle as a result of running out of range is not covered by the warranty.
Opening the Hood with No Power
Opening the Hood with No Power
In the unlikely event that CybertruckModel SModel XModel 3Model Y has no low voltage power, you will be unable to open the
front trunk using the touchscreen , key fob, or mobile app. To open the front trunk in this situation:
NOTE: The following steps do not open the front trunk if CybertruckModel SModel XModel 3Model Y is locked and has low
voltage power.
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1. Locate an external low voltage power supply (such as a portable jump starter).
2. Release the tow eye cover by pressing firmly on the top right perimeter of the cover until it pivots inward, then gently
pulling the raised section toward you.
NOTE: Depending on production date, either the positive or negative terminal may be attached to the tow eye cover.
NOTE: Your vehicle may also have a tow eye cover near the rear bumper. That is used for transporting only, and does not
contain the proper wires for jump starting. Only use the front tow eye cover.
3. To remove the tow eye cover, insert a small, flat screwdriver into the top and bottom slots, release the snaps and pull the
cover towards you.
4. Pull the two wires out of the tow eye opening to expose both terminals.
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5. Connect the low voltage power supply's red positive (+) cable to the red positive (+) terminal.
6. Connect the low voltage power supply's black negative (-) cable to the black negative (-) terminal.
NOTE: Applying external low voltage power to these terminals only releases the hood latches. You cannot charge the low
voltage battery using these terminals. Do not leave the low voltage power cables connected to the terminals for more than
30 seconds – remove from the vehicle's terminals as soon as the hood latches.
7. Turn on the external power supply (refer to the manufacturer’s instructions). The hood latches are immediately released
and you can now open the hood to access the front trunk area.
8. Disconnect both cables, beginning with the black negative (-) cable.
9. If pulling the vehicle onto a flatbed truck, do not replace the tow eye cover yet. If necessary, install the tow eye cover by
inserting the wires into the tow eye opening and aligning the tow eye cover into position and snapping it into place.
Opening the Hood with No Power
If Model X has no electrical power, or if you are unable to open the front trunk using the touchscreen or key, follow these steps
to open it:
1. Remove the tow eye cover (see Instructions for Transporters on page 901Instructions for Transporters on page 909).
2. Locate the two straps. One of these straps is labeled 'A' and the other is labeled 'B'.
3. Pull strap 'A' to release the primary latch.
4. Pull strap 'B' to release the secondary latch.
5. Lift the hood. You may need to push the hood down slightly to release the pressure against the secondary latch.
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NOTE: It is important to pull the straps in the correct sequence or the appropriate latch does not release and the front trunk
can not open.
When opening the front trunk using this method, the latches remain in the open position and you can not close it again without
electrical power. To close a front trunk that has been opened by pulling the manual straps:
1. Charge the low voltage battery (for instructions, contact Tesla).
2. Press the Front Trunk button on the touchscreen to reset the primary and secondary latches.
Opening the Hood with No Power
This procedure is intended for Model S vehicles manufactured after approximately April 2016.
If CybertruckModel SModel XModel 3Model Y has no electrical power, or if you are unable to open the front trunk using the
touchscreen or key, you must manually open the front trunk.
Locate the release cable housed in the front wheel arch liners on both front wheels of the vehicle (there are two release cables
total). Follow these instructions to open the front trunk manually:
1. Release the cover in the RH front wheel well.
2. Pull the strap to release the primary latch.
3. Release the cover in the LH front wheel well.
4. Pull the strap to release the secondary latch.
5. Lift the hood. You may need to push the hood down slightly to release the pressure against the secondary latch.
l
NOTE: It is important to pull the straps in the correct sequence or the appropriate latch does not release and the front trunk
can not open.
When opening the front trunk using this method, the latches remain in the open position and you can not close it again without
electrical power. To close a front trunk that has been opened by pulling the manual straps:
1. Charge the low voltage battery (for instructions, contact Tesla).
2. Press the Front Trunk button on the touchscreen to reset the primary and secondary latches.
Opening the Hood with No Power
This procedure is intended for Model S vehicles built before April, 2016 which are equipped with a nose cone affixed to the
front bumper.
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NOTE: The mechanical release lever described below is not available on all versions of CybertruckModel SModel XModel
3Model Y. For All-Wheel Drive vehicles and on some newer models, contact Tesla for assistance.
If CybertruckModel SModel XModel 3Model Y has no electrical power, or if you are unable to open the front trunk using the
touchscreen or key, pull the mechanical release lever located below the glove box if you are inside the vehicle. This releases
the primary catch.
Then, push down on the secondary latch lever and lift the hood. You may need to push the hood down slightly to release the
pressure against the secondary catch.
NOTE: The mechanical release lever described below is not available on all versions of CybertruckModel SModel XModel
3Model Y. Some models are equipped with the positive (+) and negative (-) jump posts directly behind the nose cone, so you
don't need to open the hood in order to connect a jump starter. For All-Wheel Drive vehicles and on some newer models,
contact Tesla for assistance.
If you are outside of the vehicle and unable to get back in, or if the mechanical release does not work as expected:
1. Pry the nose cone toward you using a plastic pry tool in the top right corner. Ensure you don't damage the parking sensor
cable, which is connected to the back of the nose cone.
2. Disconnect the parking sensor cable by pressing down on the tab of the clip, then pull to release.
3. Pull the primary release lever under the front middle of the hood on the left.
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NOTE: On some vehicles, the positive (+) and (-) jump posts are located right behind the nose cone and does not require
you to open the front trunk.
4. Release the secondary release lever under the front of the hood to the right and push up on the hood to open it.
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Jump Starting
The procedure for jump starting differs depending on whether the low voltage battery is lead-acid or lithium-ion. To determine
which battery your vehicle uses, touch Controls > Software > Additional Vehicle Information. Both procedures are provided in
this section.
The procedure for jump starting differs depending on whether the low voltage battery is lead-acid or lithium-ion. To determine
which battery your vehicle uses, touch Controls > Software > Additional Vehicle Information. Both procedures are provided in
this section.
The following instructions assume you are using an external low voltage power supply (such as a portable jump starter). If
jump starting CybertruckModel SModel XModel 3Model Y using another vehicle, refer to the vehicle manufacturer's
instructions.
CAUTION: CybertruckModel SModel XModel 3Model Y cannot be used to jump start another vehicle. Doing so can
result in damage.
CAUTION: Avoid short circuits when jump starting CybertruckModel SModel XModel 3Model Y. Connecting cables to
the wrong jump post, touching leads together, etc., can damage CybertruckModel SModel XModel 3Model Y.
Jump Starting the Low Voltage (Lead-Acid) Battery
Vehicles manufactured in Gigafactory Shanghai before approximately October 2021, and in the Fremont Factory before
approximately December 2021, are equipped with a Lead-Acid low voltage battery.
If jump starting CybertruckModel SModel XModel 3Model Y using another vehicle, refer to that vehicle manufacturer's
instructions. The following instructions assume you are using an external low voltage power supply (such as a portable jump
starter).
1. Open the hood (see Opening the Hood with No Power on page 939).
2. Remove the maintenance panel by pulling it upwards to release the trim clips that hold it in place.
3. Remove the cabin intake trim panel by pulling it upwards to release the trim clips that hold it in place.
4. If equipped with a HEPA filter, carefully fold the HEPA filter gasket towards the front of the vehicle to gain access to the low
voltage battery.
NOTE: Space to access the low voltage battery is limited. Consider removing the push clips from the rear cowl to improve
accessibility.
5. Connect the low voltage power supply's red positive (+) cable to the red positive (+) terminal on the low voltage battery.
CAUTION: To avoid damaging CybertruckModel SModel XModel 3Model Y, do not allow the positive cable to
contact other metal components, such as the battery tie-down bracket.
Owner's Manual
945
Owners Manual
6. Connect the low voltage power supply's black negative (-) cable to the black negative (-) terminal on the low voltage
battery.
7. Turn on the external power supply (refer to the manufacturer’s instructions). Touch the touchscreen to wake it up.
NOTE: It may take several minutes to receive enough power to wake up the touchscreen.
8. When external low voltage power is no longer required, disconnect both cables from the terminals on the battery,
beginning with the black negative (-) cable.
9. Reinstall the cabin intake trim panel by placing it back in its original location and pressing down until it is secure.
10. Replace the maintenance panel by placing it back in its original location and pressing down until it is secure.
11. Close the hood.
Jump Starting the Low Voltage (Lead-Acid) Battery
Vehicles manufactured in Gigafactory Shanghai before approximately October 2021, and in the Fremont Factory before
approximately December 2021, are equipped with a Lead-Acid low voltage battery.
If jump starting CybertruckModel SModel XModel 3Model Y using another vehicle, refer to that vehicle manufacturer's
instructions. The following instructions assume you are using an external low voltage power supply (such as a portable jump
starter).
1. Open the hood (see Opening the Hood with No Power on page 939).
2. Remove the maintenance panel by pulling it upwards to release the trim clips that hold it in place.
3. Remove the cabin intake trim panel by pulling it upwards to release the trim clips that hold it in place.
4. If equipped with a HEPA filter, carefully fold the HEPA filter gasket towards the front of the vehicle to gain access to the low
voltage battery.
NOTE: Space to access the low voltage battery is limited. Consider removing the push clips from the rear cowl to improve
accessibility.
5. Connect the low voltage power supply's red positive (+) cable to the red positive (+) terminal on the low voltage battery.
CAUTION: To avoid damaging CybertruckModel SModel XModel 3Model Y, do not allow the positive cable to
contact other metal components, such as the battery tie-down bracket.
6. Connect the low voltage power supply's black negative (-) cable to the black negative (-) terminal on the low voltage
battery.
7. Turn on the external power supply (refer to the manufacturer’s instructions). Touch the touchscreen to wake it up.
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If the TSB PDF does not show, download or view it on the NHTSA Website.
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TSB/Document ID: 2024.32.3_082024.pdf
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-31
MFR Internal Campaign ID/Software Version: 2024.32.3
Communication Type: Over The Air
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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