NHTSA ID Number: 11006911
Manufacturer Communication Number: fsd_12-5-1-2_082024.pdf
TSB/Document Date: 2024-09-04
Summary
Tesla
does not provide physical owner's manual copies. Instead, all available owner’s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner’s manual content for the vehicle converted to PDF format, and given the distribution method and NHTSA’s submission format requirements, it is the best available representative copy of owner’s manual content. However, a customer who accesses the owner’s manual via their vehicle’s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
4. Press the Transport Mode button. You can tell Transport Mode is enabled because this button is blue.
Model SModel XModel 3Model Y is now free-rolling and can slowly be rolled (no faster than walking speed) or winched.
To cancel Transport Mode, touch Transport Mode again or shift Model SModel XModel 3Model Y into Park. If your phone key
is not detected, canceling Transport Mode powers off Model SModel XModel 3Model Y. You may need your key card to restart
your vehicle.
NOTE: If Model SModel XModel 3Model Y loses low voltage power after Transport Mode is enabled, Transport Mode cancels.
CAUTION: If the electrical system is not working, and you therefore cannot use the touchscreen to activate Transport
Mode, use self-loading dollies or tire skates. Before doing so, always check the manufacturer's specifications and
recommended loading capacity.
Pull onto the Flatbed Truck - With Tow Eye
1. Locate the tow eye.
2. Remove the tow eye cover by inserting a small flat screwdriver into the slot located along the top of the cover, then prying
gently to release the cover from the top snap.
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NOTE: Keep the tow eye cover in a safe place so you can replace it when towing is complete.
3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely fastened.
5. Activate Transport Mode by touching Controls > Service > Towing.
6. Pull Model SModel XModel 3Model Y slowly onto the flatbed truck.
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Pull onto the Flatbed Truck - Without Tow Eye
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
WARNING: If the vehicle is pulled onto the flatbed truck without a tow eye, all suspension fasteners should be checked
for proper torque and all components should be visually inspected for damage prior to driving the vehicle again. If a
fastener is loose, or if any damage is found, the affected component(s) should be replaced.
It is strongly recommended that you connect the winch to your vehicle's tow eye, as described previously. However, if a
situation arises in which the tow eye is not available (lost, misplaced, etc.), the following instructions describe how to attach
tow straps.
1. Attach the tow straps to each of the lower suspension arms underneath the front of the vehicle.
2. To protect the underbody from damage, place a protective barrier (such as a piece of wood) between the tow strap and
underbody.
3. Activate Transport Mode by touching Controls > Service > Towing.
4. Pull Model SModel XModel 3Model Y slowly onto the flatbed truck.
Secure the Tires
The vehicle's tires must be secured onto the truck using the eight-point tie-down method.
• Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
• Do not place tie-down straps over body panels or through the wheels.
CAUTION: Attaching the tie-down straps to the chassis, suspension or other parts of the vehicle's body may cause
damage.
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If Vehicle Has No Power
If Model SModel XModel 3Model Y has no low voltage power, perform the following steps to open the hood or jump start the
low voltage battery.
1. Open the hood. See Opening the Hood with No Power on page 916 for more information on opening the hood if the vehicle
does not have power.
2. Jump start the low voltage battery (see Jump Starting on page 922).
NOTE: Tow providers: See Running Out of Range on page 916 for more information on transporting the vehicle to a charging
station and preparing the vehicle to charge.
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Instructions for Transporters
DO NOT TRANSPORT WITH WHEELS ON THE GROUND
The front and rear motors in Model SModel XModel 3Model Y generate power when the wheels spin. Always transport
Model SModel XModel 3Model Y with all four tires off the ground. Ensure that the tires are unable to spin at any time during
transport.
WARNING: NEVER TRANSPORT YOUR VEHICLE WITH THE TIRES IN A POSITION WHERE THEY CAN SPIN. DOING SO
CAN LEAD TO SIGNIFICANT DAMAGE AND OVERHEATING. IN RARE CASES EXTREME OVERHEATING MAY CAUSE
THE SURROUNDING COMPONENTS TO IGNITE.
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Do not transport Model SModel XModel 3Model Y using any method that is not specified by Tesla. Adhere to the instructions
provided in the following sections and observe all warnings and cautions provided. Damage caused by improper transporting
of your vehicle is not covered by the warranty.
NOTE: Tesla is not liable or responsible for reimbursing services not dispatched through Tesla Roadside Assistance.
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the recommended method of transporting Model SModel XModel 3Model
Y. The vehicle can face either direction when using a flatbed.
If Model SModel XModel 3Model Y must be transported without a flatbed truck, then wheel lifts and dollies must be used to
ensure that all four wheels are off of the ground. This method may only be used for a maximum of 35 miles (55 km), and must
not exceed the manufacturer speed rating of the dollies. With this method, Tesla recommends the vehicle faces forward so
that the front wheels are lifted and the rear wheels are on dollies.
NOTE: Transporting Model SModel XModel 3Model Y with the front wheels on dollies is not recommended, but may be done if
an external steering wheelsteering yoke (or steering wheel) lock is applied and care is taken to prevent the front wheels from
spinning.
CAUTION: DO NOT TRANSPORT YOUR VEHICLE IF THERE IS ANY CHANCE OF ANY OF THE WHEELS SPINNING.
CAUTION: Enable Transport Mode (see Activate Transport Mode on page 897) before winching Model SModel XModel
3Model Y onto a flatbed truck. If Transport Mode is not available or the touchscreen is not accessible, self-loading
dollies or tire skates must be used to load the vehicle into the approved transportation position. Tesla is not responsible
for any damage caused by or during the transport of Model SModel XModel 3Model Y, including personal property
damage or damage caused by using self-loading dollies or tire skates.
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NOTE: Transport Mode is only intended to allow for winching Model SModel XModel 3Model Y onto a flatbed truck or
repositioning the vehicle out of a parking space. While in Transport Mode, the tires are allowed to rotate slowly (under 3 mph
or 5 km/h) and for a very short distance (less than 30 feet or 10 meters). See Activate Transport Mode on page 897.
Exceeding these boundaries can lead to significant damage and overheating that is not covered by the warranty.
WARNING: Model SModel XModel 3Model Y is equipped with high voltage components that may be compromised as a
result of a collision (see High Voltage Components on page 703). Before transporting Model SModel XModel 3Model Y,
it is important to assume these components are energized. Always follow high voltage safety precautions (wearing
personal protection equipment, etc.) until emergency response professionals have evaluated the vehicle and can
accurately confirm that all high voltage systems are no longer energized. Failure to do so may result in serious injury.
Disable the Self-Leveling Air Suspension System
NOTE: If Model SModel XModel 3Model Y has no low voltage power, you need an external low voltage power supply to use the
touchscreen. See If Vehicle Has No Power on page 904.
Your Model SModel XModel 3Model Y is equipped with an air suspension system that automatically self-levels the vehicle,
even when power is off. To prevent damage, you must activate Jack mode to disable self-leveling:
1. Touch Controls > Suspension on the touchscreen.
2. Press the brake pedal, and then touch Very High to maximize height.
3. Touch Controls > Service > Jack Mode.
NOTE: Jack mode cancels when driving speed exceeds 4 mph (7 km/h).
Activate Transport Mode
Transport Mode keeps the parking brake disengaged while winching Model SModel XModel 3Model Y onto a flatbed truck.
When active, Transport Mode displays a message indicating that the vehicle will remain free-rolling. The following are required
to enable Transport Mode:
• Low voltage power. You are unable to use the touchscreen to activate Transport Mode if Model SModel XModel 3Model Y
has no power.
• Model SModel XModel 3Model Y must detect a key. Transport Mode is available only when a key is detected.
• Ensure the vehicle is not connected to a charger. Transport Mode is not available if Model SModel XModel 3Model Y is still
plugged in.
To activate Transport Mode:
1. Ensure the vehicle is in Park.
2. Chock the tires and make sure Model SModel XModel 3Model Y is secure.
3. Press and hold the brake pedal, and then on the touchscreen, touch Controls > Service > Towing. The touchscreen displays
a message reminding you how to properly transport Model SModel XModel 3Model Y.
4. Press the Transport Mode button. You can tell Transport Mode is enabled because this button is blue.
Model SModel XModel 3Model Y is now free-rolling and can slowly be rolled (no faster than walking speed) or winched.
To cancel Transport Mode, touch Transport Mode again or shift Model SModel XModel 3Model Y into Park. If your phone key
is not detected, canceling Transport Mode powers off Model SModel XModel 3Model Y. You may need your key card to restart
the vehicle.
NOTE: If the electrical system is not working, and you therefore cannot use the touchscreen to activate Transport Mode, use
self-loading dollies or tire skates. Before doing so, always check the manufacturer's specifications and recommended loading
capacity.
Pull Onto Flatbed Truck From Front (Using Tow Eye)
NOTE: If Model SModel XModel 3Model Y has no low voltage power, you need an external low voltage power supply to open
the hood or use the touchscreen. See If Vehicle Has No Power on page 904.
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
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1. Locate the tow eye. The tow eye is located in the front trunk.
2. Release the front tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pulling the
raised section toward you.To remove the tow eye cover, insert a small, flat screwdriver into the top and bottom slots,
release the snaps and pull the cover towards you.
NOTE: The front tow eye cover is connected to the vehicle's black negative (-) terminal.
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3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
6. Pull Model SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear (Using Tow Eye)
NOTE: If Model SModel XModel 3Model Y has no low voltage power, you need an external low voltage power supply to open
the hood or use the touchscreen. See If Vehicle Has No Power on page 904.
NOTE: Vehicles equipped with a hitch receiver cannot be pulled from the rear tow eye. Use the tow bar or hitch receiver only to
pull the vehicle to a safe location, such as onto a flatbed truck. Do not transport the vehicle with wheels on the ground.
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
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2. Release the rear tow eye cover by pressing firmly on its bottom perimeter until it pivots inward, then gently pulling the
raised section toward you.
3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
4. Attach the winch cable to the tow eye.
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CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
6. Pull Model SModel XModel 3Model Y slowly onto the flatbed truck.
Pull onto the Flatbed Truck From Front (Without Tow Eye)
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
WARNING: If the vehicle is pulled onto the flatbed truck using this method, all suspension fasteners should be checked
for proper torque and all components should be visually inspected for damage prior to driving the vehicle again. If a
fastener is loose, or if any damage is found, the affected component(s) should be replaced.
It is strongly recommended that you connect the winch to your vehicle's tow eye, as described previously. However, if a
situation arises in which the tow eye is not available (lost, misplaced, etc.), the following instructions describe how to attach
tow straps.
1. Attach the tow straps to each of the lower suspension arms underneath the front of the vehicle.
CAUTION: Do not attach the tow straps to any other suspension component. Only attach tow straps to the lower
suspension arms, as shown below.
2. To protect the underbody from damage, place a protective barrier (such as a piece of wood) between the tow strap and
underbody.
3. Activate Transport Mode.
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4. Pull Model SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the tow
hitch, chassis, frame, or suspension components to pull the vehicle can result in damage.
NOTE: Make sure Transport Mode is activated prior to pulling Model SModel XModel 3Model Y onto the flatbed truck.
It is strongly recommended that you connect the winch to your vehicle's tow eye, as described previously. However, if a
situation arises in which the vehicle must be pulled from the rear, Tesla recommends attaching the winch to the tow hitch.
Refer to the owner's manual for instructions on how to connect the tow hitch.
Secure the Tires
The vehicle's tires must be secured onto the truck using the eight-point tie-down method.
• Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
• Do not place tie-down straps over body panels or through the wheels.
CAUTION: Attaching the tie-down straps to the chassis, suspension or other parts of the vehicle's body may cause
damage.
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If Vehicle Has No Power
If Model SModel XModel 3Model Y has no low voltage power, perform the following steps to open the hood or jump start the
low voltage battery.
1. Open the hood. See Opening the Hood with No Power on page 916 for more information on opening the hood if the vehicle
does not have power.
2. Jump start the low voltage battery (see Jump Starting on page 922).
NOTE: Tow providers: See Running Out of Range on page 916 for more information on transporting the vehicle to a charging
station and preparing the vehicle to charge.
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Instructions for Transporters
DO NOT TRANSPORT WITH WHEELS ON THE GROUND
The motor(s)motors in Model SModel XModel 3Model Y generates generate power when the wheels spin. Always transport
Model SModel XModel 3Model Y with all four tires off the ground. Ensure that the tires are unable to spin at any time during
transport.
WARNING: NEVER TRANSPORT YOUR VEHICLE WITH THE TIRES IN A POSITION WHERE THEY CAN SPIN. DOING SO
CAN LEAD TO SIGNIFICANT DAMAGE AND OVERHEATING. IN RARE CASES EXTREME OVERHEATING MAY CAUSE
THE SURROUNDING COMPONENTS TO IGNITE.
Do not transport Model SModel XModel 3Model Y using any method that is not specified by Tesla. Adhere to the instructions
provided in the following sections and observe all warnings and cautions provided. Damage caused by improper transporting
of your vehicle is not covered by the warranty.
NOTE: Tesla is not liable or responsible for reimbursing services not dispatched through Tesla Roadside Assistance.
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the recommended method of transporting Model SModel XModel 3Model
Y. The vehicle can face either direction when using a flatbed.
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If Model SModel XModel 3Model Y must be transported without a flatbed truck, then wheel lifts and dollies must be used to
ensure that all four wheels are off of the ground. This method may only be used for a maximum of 35 miles (55 km), and must
not exceed the manufacturer speed rating of the dollies. With this method, Tesla recommends the vehicle facing forward so
that the front wheels are lifted and the rear wheels are on dollies.
CAUTION: Enable Transport Mode (see Activate Transport Mode on page 906) before winching Model SModel XModel
3Model Y onto a flatbed truck (see Pull onto the Flatbed Truck on page 907Pull Onto Flatbed Truck From Front on page
910 and Pull Onto Flatbed Truck From Rear on page 912). If Transport Mode is not available or the touchscreen is not
accessible, self-loading dollies or tire skates must be used to load the vehicle into the approved transportation position.
Tesla is not responsible for any damage caused by or during the transport of Model SModel XModel 3Model Y, including
personal property damage or damage caused by using self-loading dollies or tire skates.
NOTE: Transport Mode is only intended to allow for winching Model SModel XModel 3Model Y onto a flatbed truck or
repositioning the vehicle out of a parking space. While in Transport Mode, the tires are allowed to rotate slowly (under 3 mph
or 5 km/h) and for a very short distance (less than 30 feet or 10 meters). See Activate Transport Mode on page 906.
Exceeding these boundaries can lead to significant damage and overheating that is not covered by the warranty.
WARNING: Model SModel XModel 3Model Y is equipped with high voltage components that may be compromised as a
result of a collision (see High Voltage Components on page 703). Before transporting Model SModel XModel 3Model Y,
it is important to assume these components are energized. Always follow high voltage safety precautions (wearing
personal protection equipment, etc.) until emergency response professionals have evaluated the vehicle and can
accurately confirm that all high voltage systems are no longer energized. Failure to do so may result in serious injury.
Activate Transport Mode
Transport Mode keeps the parking brake disengaged while winching Model SModel XModel 3Model Y onto a flatbed truck.
When active, Transport Mode displays a message indicating that the vehicle will remain free-rolling. To enable Transport
Mode:
• Low voltage power is required. You will be unable to use the touchscreen to activate Transport Mode if
Model SModel XModel 3Model Y has no power.
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• Model SModel XModel 3Model Y must detect a key. Transport Mode is available only when a key is detected.
• Ensure the vehicle is not connected to a charger. Transport Mode is not available if Model SModel XModel 3Model Y is still
plugged in.
To activate Transport Mode:
1. Ensure Model SModel XModel 3Model Y is in Park.
2. Chock the tires or make sure Model SModel XModel 3Model Y is secure.
3. Press and hold the brake pedal, then on the touchscreen, touch Controls > Service > Towing. The touchscreen displays a
message reminding you how to properly transport Model SModel XModel 3Model Y.
4. Press the Transport Mode button. You can tell Transport Mode is enabled because this button is blue.
Model SModel XModel 3Model Y is now free-rolling and can slowly be rolled (no faster than walking speed) or winched.
To cancel Transport Mode, touch Transport Mode again or shift Model SModel XModel 3Model Y into Park. If your phone key
is not detected, canceling Transport Mode powers off Model SModel XModel 3Model Y. You may need your key card to restart
the vehicle.
NOTE: If your vehicle is equipped with a lead-acid low voltage battery (see Jump Starting on page 922): Transport Mode may
cancel if Model SModel XModel 3Model Y loses low voltage power after Transport Mode is enabled.
CAUTION: If the electrical system is not working, and you therefore cannot use the touchscreen to activate Transport
Mode, use self-loading dollies or tire skates. Before doing so, always check the manufacturer's specifications and
recommended loading capacity.
Pull onto the Flatbed Truck
NOTE: If Model SModel XModel 3Model Y has no low voltage power, you need an external low voltage power supply to open
the hood or use the touchscreen (see Jump Starting on page 922).
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
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2. Release the tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pull the raised
section toward you.
NOTE: The tow eye cover is connected to the vehicle's black negative (-) terminal.
3. Your vehicle is equipped with two tow eye covers: one in the front, and one in the rear. To open either tow eye cover,
release the tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pull the raised
section toward you.
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NOTE: Only the front tow eye cover contains positive (+) and negative terminals to open the front trunk.
4. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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5. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
6. Activate Transport Mode.
7. Pull Model SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Front
NOTE: If Model SModel XModel 3Model Y has no low voltage power, you need an external low voltage power supply to open
the hood or use the touchscreen.
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
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2. Release the front tow eye cover in the front or rear by pressing firmly on its top right perimeter until it pivots inward, then
gently pulling the raised section toward you.
NOTE: The front tow eye cover is connected to the vehicle's black negative (-) terminal.
3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
6. Pull Model SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear
NOTE: If Model SModel XModel 3Model Y has no low voltage power, you need an external low voltage power supply to open
the hood or use the touchscreen.
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
2. Release the rear tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pulling the
raised section toward you.
NOTE: Vehicles equipped with a hitch receiver cannot be pulled from the rear tow eye. Use the tow bar or hitch receiver
only to pull the vehicle to a safe location, such as onto a flatbed truck. Do not transport the vehicle with wheels on the
ground.
3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
6. Pull Model SModel XModel 3Model Y slowly onto the flatbed truck.
Secure the Tires
The vehicle's tires must be secured onto the truck using the eight-point tie-down method:
• Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
• Do not place tie-down straps over the body panels or through the wheels.
CAUTION: Attaching the tie-down straps to the chassis, suspension or other parts of the vehicle's body may cause
damage.
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If Vehicle Has No Power
If Model SModel XModel 3Model Y has no low voltage power, perform the following steps to open the hood or jump start the
low voltage battery.
1. Open the hood. See Opening the Hood with No Power on page 916 for more information on opening the hood if the vehicle
does not have power.
2. Jump start the low voltage battery (see Jump Starting on page 922).
NOTE: Tow providers: See Running Out of Range on page 916 for more information on transporting the vehicle to a charging
station and preparing the vehicle to charge.
CAUTION: Because the windows automatically lower slightly when you open or close a door, always connect to an
external, low voltage power supply before opening a door if the vehicle has no power to avoid breaking a window (see
Jump Starting on page 922).
In Case of Emergency
Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty period. Tesla
Roadside Assistance is also available to speak with roadside service professionals to answer any questions and explain the
proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:
• The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can also been
seen by looking through the driver's side of the windshield.
• Your exact location.
• The nature of the problem.
If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the Tesla mobile
app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site for your
region.
Regional Phone Number(s)
Canada: 1-877-79TESLA (1-877-798-3752)
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Mexico: 800-228-8145
United States: 1-877-79TESLA (1-877-798-3752)
NOTE: The phone number is also available by touching Controls > Service.
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Running Out of Range
CAUTION: It is your responsibility to monitor the state of the high voltage Battery and the remaining range of your
vehicle. Do not assume that there is any range available when the range displayed on the instrument clustertouchscreen
is at 0 miles (0 km) (or 0%). Damage to the low voltage battery due to running out of range is not covered by the
warranty.
NOTE: In the unlikely event your vehicle runs out of range while driving, pull over when safe to do so and contact Tesla
Roadside Assistance on page 914 or your preferred tow provider.
If Model SModel XModel 3Model Y runs out of range, the low voltage battery is no longer supported – and when low voltage is
not supported, the vehicle cannot charge. Therefore, the low voltage battery must be supported by an external power supply
to allow you to charge the High Voltage (HV) Battery. Once the vehicle begins charging, the external power supply is no longer
required.
In the case of running out of range away from a charger, the tow provider should transport Model SModel XModel 3Model Y to
the nearest charging station and unload the vehicle within the charging cable's reach. Once the vehicle is positioned next to a
charger, follow these instructions:
NOTE: If the vehicle is being transported to a charger, make sure the tow provider does not leave until confirming that the
vehicle's high voltage Battery is successfully charging.
1. Jump start the low voltage system (see Jump Starting on page 922). The low voltage battery must be jump started to
support the high voltage Battery.
2. Wait a few minutes. Once the touchscreen powers on, plug the charge cable into Model SModel XModel 3Model Y to
begin charging the high voltage Battery.
3. When Model SModel XModel 3Model Y begins to charge, disconnect the external power supply from the low voltage
battery.
Before transporting to a non-Tesla charger, ensure your vehicle is equipped with an adapter that accommodates the specific
type of charging station you will be using. Even at a non-Tesla charger, you will need to jump start the low voltage system
before you can begin charging.
CAUTION: Always ensure Model SModel XModel 3Model Y has enough range for your drive, or for being stored for an
extended period. Do not rely on the range estimates displayed on the touchscreen or mobile app as range can decrease
faster than projected due to ambient temperature, driving habits, wind, vehicle settings (such as Sentry Mode), etc.
NOTE: Towing your vehicle as a result of running out of range is not covered by the warranty.
Opening the Hood with No Power
Opening the Hood with No Power
In the unlikely event that Model SModel XModel 3Model Y has no low voltage power, you will be unable to open the front trunk
using the touchscreen , key fob, or mobile app. To open the front trunk in this situation:
NOTE: The following steps do not open the front trunk if Model SModel XModel 3Model Y is locked and has low voltage
power.
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1. Locate an external low voltage power supply (such as a portable jump starter).
2. Release the tow eye cover by pressing firmly on the top right perimeter of the cover until it pivots inward, then gently
pulling the raised section toward you.
NOTE: Depending on production date, either the positive or negative terminal may be attached to the tow eye cover.
NOTE: Your vehicle may also have a tow eye cover near the rear bumper. That is used for transporting only, and does not
contain the proper wires for jump starting. Only use the front tow eye cover.
3. To remove the tow eye cover, insert a small, flat screwdriver into the top and bottom slots, release the snaps and pull the
cover towards you.
4. Pull the two wires out of the tow eye opening to expose both terminals.
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5. Connect the low voltage power supply's red positive (+) cable to the red positive (+) terminal.
6. Connect the low voltage power supply's black negative (-) cable to the black negative (-) terminal.
NOTE: Applying external low voltage power to these terminals only releases the hood latches. You cannot charge the low
voltage battery using these terminals. Do not leave the low voltage power cables connected to the terminals for more than
30 seconds – remove from the vehicle's terminals as soon as the hood latches.
7. Turn on the external power supply (refer to the manufacturer’s instructions). The hood latches are immediately released
and you can now open the hood to access the front trunk area.
8. Disconnect both cables, beginning with the black negative (-) cable.
9. If pulling the vehicle onto a flatbed truck, do not replace the tow eye cover yet. If necessary, install the tow eye cover by
inserting the wires into the tow eye opening and aligning the tow eye cover into position and snapping it into place.
Opening the Hood with No Power
If Model X has no electrical power, or if you are unable to open the front trunk using the touchscreen or key, follow these steps
to open it:
1. Remove the tow eye cover (see Instructions for Transporters on page 878Instructions for Transporters on page 886).
2. Locate the two straps. One of these straps is labeled 'A' and the other is labeled 'B'.
3. Pull strap 'A' to release the primary latch.
4. Pull strap 'B' to release the secondary latch.
5. Lift the hood. You may need to push the hood down slightly to release the pressure against the secondary latch.
918
Owner's Manual
Owners Manual
NOTE: It is important to pull the straps in the correct sequence or the appropriate latch does not release and the front trunk
can not open.
When opening the front trunk using this method, the latches remain in the open position and you can not close it again without
electrical power. To close a front trunk that has been opened by pulling the manual straps:
1. Charge the low voltage battery (for instructions, contact Tesla).
2. Press the Front Trunk button on the touchscreen to reset the primary and secondary latches.
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Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
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TSB/Document ID: fsd_12-5-1-2_082024.pdf
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-31
MFR Internal Campaign ID/Software Version: fsd-12-5-1-2
Communication Type: Over The Air
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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