NHTSA ID Number: 11006860
Manufacturer Communication Number: S0310 202408
TSB/Document Date: 2024-09-04
Summary
Service Campaign: Mack trucks
has determined that certain AN, GR, PI, TE, and LR model trucks built with TGW3 have stopped communicating after production.
Service Campaign S0310
August 2024
TGW3 Non-Communication
Service Category Service Department
Section Function Group 397
Technician Skill Level A
Market North America
Applicability
Mack
Model Years
2023, 2024
Models
AN, GR, PI, TE, LR
Introduction
Mack trucks has determined that certain AN, GR, PI, TE, and LR model trucks built with TGW3 have
stopped communicating after production. Follow the instructions below to update the TGW software
and perform the SIM card calibration procedure to re-establish TGW connection.
Production Change Information
This bulletin applies to vehicles built within the specified production changes below.
Brand
Engine
Emission Level
Starting Build Date
Ending Build Date
MP7, MP8
EM-USA21
13-April-2022
29-September-2023
Warranty Information
This repair is covered by an authorized Service Program. Reimbursement
is obtained through the normal claim handling process.
Claim Type (used only when uploading from the Dealer Bus. Sys.)
B
Main Labor Code(s)
Description
Hours
Program Electronic Control Unit –
1700-08-03-39
0.4
Telematic Gateway
3979-07-03-02
3989-08-03-02
Labor Code (If needed)
3970-03-02-22
Telematics System SIM ID calibration
Telematics Connectivity, Check and
Activation
Description
Telematic Gateway, Replacement
Causal Part
23163299
SCC Authorization
Code
S0310
Expiration Date
August 30, 2025
0.1
0.1
Hours
1.7
Service Campaign S0310
August 2024
TGW3 Non-Communication
Parts Information
Part Numbers
Part Name
Quantity
23417950
Telematics Control Unit
As Needed
23004613
SIM Card
As Needed
Repair Procedure
1.
2.
3.
4.
Secure the vehicle for service.
Apply the parking brake.
Place the gear lever in neutral.
Install wheel chocks.
5. Connect the vehicle to Premium Tech Tool.
Service Campaign S0310
August 2024
TGW3 Non-Communication
6. Perform PTT operation 1700-08-03-39, Program Electronic Control Unit – Telematic
Gateway TGW.
7. Perform PTT Operation 3979-07-03-02, Telematics system SIM ID, Calibration.
8. Let the vehicle wait for 30 minutes with the power turned on.
NOTE: Ensure that there is adequate cellular reception in the area where the vehicle is waiting.
Service Campaign S0310
August 2024
TGW3 Non-Communication
9. View the DTC readout and correct any relevant codes.
10. Perform PTT operation 3989-08-03-02, Telematics Connectivity, check and activation.
a. If connectivity passes, continue to step 11.
b. If connectivity fails, replace the TGW module and SIM card following Impact
operation 3970-03-02-22 Telematic Gateway, Replacement.
IMPORTANT: If previous SIM card was PN: 23004613, no other action will be required. If previous SIM
card was PN: 22990242, replace with PN: 23004613 and run accessory kit PN: 85165543
11. Disconnect the vehicle from Premium Tech Tool.
12. Remove the wheel chocks.
13. Release vehicle to service.
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TSB/Document ID: S0310 202408
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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