NHTSA ID Number: 11006730
Manufacturer Communication Number: B510923
TSB/Document Date: 2024-09-01
Summary
Sudden failure of the power window(s).
8/30/24, 6:07 AM
51 09 23_POWER WINDOWS ARE NOT OPERATING
SIB 51 09 23
POWER WINDOWS ARE NOT OPERATING
2024-08-19
This Service Information Bulletin (Revision 1) replaces SI B51 09 23 dated May 2023.
What’s New (Specific text highlighted):
Cause section updated.
☐
THIS REPAIR IS MOBILE FRIENDLY
MODEL
E-Series
F44
G22
G23
G26
G42
G82
G83
Model Description
2 Series Gran Coupe
4 Series Coupe
4 Series Convertible
4 Series Gran Coupe
2 Series Coupe
M4 Coupe
M4 Convertible
SITUATION
Sudden failure of the power window(s).
CAUSE
Unfavorable tolerances within the carbon brushes in the motor which lead to power interruption.
CORRECTION
Reinitialize the window(s). If initialization is not effective, replacement of the window motor(s) is necessary.
PROCEDURE
1. Reinitialize the affected window(s).
2. If the initialization does not correct the issue, replace the affected window motor(s), and re-initialize the
window.
PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which considers specific equipment and/or options.
Part Number
Refer to ETK/AIR
Refer to ETK/AIR
Refer to ETK/AIR
Refer to ETK/AIR
Description
Window lifter drive front left
Window lifter driver front right
Window lifter driver rear left
Window lifter driver rear right
Quantity
1
1
1
1
CLAIM INFORMATION
This Service Information Bulletin provides technical, diagnosis, and repair-related information.
Damage and/or issues caused by outside influences are not covered under the BMW
limited warranties.
Eligible and Covered Work/Repairs
Copyright ©2024 BMW of North America, Inc.
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8/30/24, 6:07 AM
51 09 23_POWER WINDOWS ARE NOT OPERATING
When used to repair a verified defect in materials or workmanship, the information provided in this bulletin is
covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
To submit a claim, please follow the established and applicable warranty policy and procedures
(Labor/Part/Sublet) that apply to the repair being performed.
All
Defect Code:
6762011200
Drive unit, front window regulators Permanent failure
6762021200
Drive unit, rear window regulators Permanent failure
F44 and G26
Defect Code:
Refer to AIR for the corresponding flat rate labor operations (including the diagnosis that applies*) and the
flat rate unit (FRU) allowances.
Only one Main labor operation code can be claimed per repair visit.
*Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
Copyright ©2024 BMW of North America, Inc.
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Copyright ©2024 BMW of North America, Inc.
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TSB/Document ID: B510923
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: VISIBILITY/WIPER
MFR Component System:
MFR Component Subsystem:
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