CAMPAIGN
BULLETIN

SAFETY RECALL

Battery Junction Box
Voluntary Recall Campaign
Reference: R24A8
Date: July 30, 2024
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their
inventory covered by this notification until the campaign’s remedy action is performed.):
Affected
Models/Years:
MY2023 ARIYA (FE0)

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

1,167

9

July 30, 2024

YES

***** Campaign Summary *****
Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a
Voluntary Safety Recall Campaign on certain 2023 Nissan ARIYA vehicles identified in Service Comm and
DBS National Service History.
On affected vehicles, the current sensor inside the battery junction box may detect a gap in the current
ripple frequency of the motor while operating at high speeds. The misdiagnosis results in the inverter’s
Power Electronics Box (PEB) taking a protective measure by cutting the motor’s torque. If this issue
occurs, affected vehicles may experience fail-safe mode resulting in a sudden loss of motive power
without prior warning, increasing the risk of a crash. In this condition, a malfunction indicator lamp (MIL)
and a warning message “EV System OFF” will illuminate on the instrument cluster display. The fail-safe
mode is released after the vehicle is completely powered off, allowing for a possible restart.
Dealers will inspect affected vehicles and verify whether the vehicle received the inverter software
reprogram from campaign R23C6 which improved fail-safe protocols. If campaign R23C6 reprogram was
performed, no other action is necessary. If campaign R23C6 reprogram was not performed, the dealer
will reprogram the inverter to improve fail-safe protocols.
***** What Dealers Should Do****
1.

Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service
history – Open Campaign I.D. R24A8

2.

Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this
recall campaign until after the vehicle has been remedied.

3.

If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should
inform the customer about the recall and communicate that the software update is available.

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CAMPAIGN ID: R24A8 | Original Document

4.

Once repaired, dealers should submit the claim using the claims coding provided, and release
the vehicle.

***** Release Schedule *****
Parts

The remedy involves reprogramming by CONSULT IV. No parts are required.

Special
Tools

•

CONSULT IV

Repair

•

NTB24-039

Owner
Notificatio
n

Nissan will notify the owners of potentially affected vehicles beginning September 2024.

***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the
appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this
voluntary recall campaign, which for any reason enters the service department. This includes vehicles
purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle
inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with
that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.

Is this a recall?

A.

Yes.

Q.

Is this a Stop Sale?

A.

Yes.

Q.

What is the reason for the recall?

A.

On affected vehicles, the current sensor inside the battery junction box may detect a gap in the
current ripple frequency of the motor while operating at high speeds. The misdiagnosis results in
the inverter’s Power Electronics Box (PEB) taking a protective measure by cutting the motor’s
torque.

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CAMPAIGN ID: R24A8 | Original Document

Q.

What is the possible effect of the condition?

A.

If this issue occurs, affected vehicles may experience fail-safe mode resulting in a sudden loss of
motive power without prior warning, increasing the risk of a crash. In this condition, a
malfunction indicator lamp (MIL) and a warning message “EV System OFF” will illuminate on the
instrument cluster display. The fail-safe mode is released after the vehicle is completely powered
off, allowing for a possible restart.

Q.

What will be the corrective action for this voluntary recall campaign?

A.

Dealers will inspect affected vehicles and verify whether the vehicle received the inverter
software reprogram from campaign R23C6 which improved fail-safe protocols. If campaign
R23C6 reprogram was performed, no other action is necessary. If campaign R23C6 reprogram
was not performed, the dealer will reprogram the inverter’s Power Electronic Box with updated
software to improve fail-safe protocols. For All-Wheel-Drive (AWD) vehicles, both front and rear
inverters will need to be reprogrammed.

Q.

How long will the corrective action take?

A.

All inspections will be performed free of charge for labor and should take less than one half (0.5)
hour to complete. If a repair is necessary, this service, which is conducted at no charge to you for
parts and labor, could take up to one and a half (1.5) hours to complete. However, your Nissan
dealer may require your vehicle for a longer period of time based upon their work schedule.

Q.

When will vehicle owners be notified?

A.

Nissan will begin sending notifications to affected owners beginning September 2024, via U.S.
Mail.

Q.

Is my vehicle safe to drive?

A.

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from
Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles
remedied as soon as possible.

Q.

Is there anything owners can do to mitigate this condition?

A.

No.

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CAMPAIGN ID: R24A8 | Original Document

Q.

Are parts readily available?

A.

The remedy involves dealers inspecting affected vehicles and verify whether the vehicle received
the inverter software reprogram from campaign R23C6 which improved fail-safe protocols. If
campaign R23C6 reprogram was performed, no other action is necessary. If campaign R23C6
reprogram was not performed, the dealer will reprogram the inverter to improve fail-safe
protocols. No parts are required and updated software is available.

Q.

Is there any charge for this service?

A.

No. The remedy will be performed for the customer free of charge.

Q.

Will I have to take my vehicle back to the selling dealer to have the service performed?

A.

No, any authorized Nissan dealer is able to perform the recall campaign.

Q.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

A.

The remedy will fully correct this condition. As the condition will be corrected, there is no basis
for repurchasing or replacing your vehicle.

Q.

What model year vehicles are involved?

A.

Model year 2023 Nissan ARIYA AWD vehicles manufactured from March 2022 to May 19, 2023 and
2023 Nissan ARIYA 2WD vehicles manufactured from June 2022 to March 27, 2023.

Q.

Are you experiencing this condition on any other Nissan (or INFINITI) models?

A.

No.

Revision History:
Date
July 30, 2024

Announcement
Original Document

Purpose
New campaign announcement

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CAMPAIGN ID: R24A8 | Original Document