NHTSA ID Number: 11006466
Manufacturer Communication Number: NTB24-041
TSB/Document Date: 2024-08-16
Summary
***** Campaign Summary ***** Nissan
has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a Voluntary Safety Recall Campaign on seven (7) specific 2021 and 2024 Nissan Titan vehicles identified in Service Comm and DBS National Service History. Due to a supplier issue that has since been corrected, the Airbag Control Unit (ACU) baseplate in affected vehicles is missing a spacer that prevents interference between the ACU baseplate fastener end and the vehicle’s floor pan. As a result, the fastener may become loose due to potential floor pan interference. If the fastener becomes loose, the ACU will no longer be secure which could possibly result in a delayed inflation or non-deployment of the airbag; increasing the risk of injury in the event of a crash. Dealers will replace the Airbag Control Unit. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. PD120 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied. 3. Dealers should use NTB24-041 to remedy any vehicles subject to this campaign. 4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle.
CAMPAIGN
BULLETIN
SAFETY RECALL
Airbag Control Unit Baseplate
Voluntary Recall Campaign
Reference: PD120
Date: August 6, 2024
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their
inventory covered by this notification until the campaign’s remedy action is performed.):
Affected
Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
7
1
August 6, 2024
YES
2021 & 2024 Titan (A61)
***** Campaign Summary *****
Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a
Voluntary Safety Recall Campaign on seven (7) specific 2021 and 2024 Nissan Titan vehicles identified in
Service Comm and DBS National Service History.
Due to a supplier issue that has since been corrected, the Airbag Control Unit (ACU) baseplate in affected
vehicles is missing a spacer that prevents interference between the ACU baseplate fastener end and the
vehicle’s floor pan. As a result, the fastener may become loose due to potential floor pan interference. If
the fastener becomes loose, the ACU will no longer be secure which could possibly result in a delayed
inflation or non-deployment of the airbag; increasing the risk of injury in the event of a crash.
Dealers will replace the Airbag Control Unit.
***** What Dealers Should Do****
1.
Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service
history – Open Campaign I.D. PD120
2.
Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this
recall campaign until after the vehicle has been remedied.
3.
Dealers should use NTB24-041 to remedy any vehicles subject to this campaign.
4.
Once repaired, dealers should submit the claim using the claims coding provided, and release
the vehicle.
CAMPAIGN ID: PD120 | Original Document
***** Release Schedule *****
Parts
Parts are on restriction and can be ordered via DBS. The parts restriction will be
removed and can be ordered via normal process beginning August 20, 2024.
Please refer to NTB24-041 to determine the parts required to complete the remedy
for this campaign.
Repair
•
Owner
Notification
Nissan will notify the owners of potentially affected vehicles beginning September
2024.
NTB24-041
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the
appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this
voluntary recall campaign, which for any reason enters the service department. This includes vehicles
purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle
inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with
that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.
Is this a recall?
A.
Yes.
Q.
Is this a Stop Sale?
A.
Yes.
Q.
What is the reason for the recall?
A.
Due to a supplier issue that has since been corrected, the Airbag Control Unit (ACU) baseplate in
affected vehicles is missing a spacer that prevents interference between the ACU baseplate
fastener end and the vehicle’s floor pan.
Q.
What is the possible effect of the condition?
A.
The fastener may become loose due to potential floor pan interference. If the fastener becomes
loose, the ACU will no longer be secure which could possibly result in a delayed inflation or nondeployment of the airbag; increasing the risk of injury in the event of a crash.
Page 2 of 4
CAMPAIGN ID: PD120 | Original Document
Q.
What will be the corrective action for this voluntary recall campaign?
A.
Dealers will replace the Airbag Control Unit.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, could take up to one and
a half (1.5) hours to complete. However, your Nissan dealer may require your vehicle for a longer
period of time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan will begin sending notifications to affected owners beginning September 2024, via U.S.
Mail.
Q.
Is my vehicle safe to drive?
A.
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from
Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles
remedied as soon as possible.
Q.
Is there anything owners can do to mitigate this condition?
A.
No.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE
502
DESCRIPTION
AMOUNT
Rental Expense
$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional
expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for
detailed information regarding application of rental reimbursement.
Q.
Are parts readily available?
A.
Yes. Parts are on restriction and can be ordered via DBS. The parts restriction will be removed
and can be ordered via normal process beginning August 20, 2024.
Page 3 of 4
CAMPAIGN ID: PD120 | Original Document
Q.
Is there any charge for this service?
A.
No. The remedy will be performed for the customer free of charge.
Q.
Will I have to take my vehicle back to the selling dealer to have the service performed?
A.
No, any authorized Nissan dealer is able to perform the recall campaign.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no basis
for repurchasing or replacing your vehicle.
Q.
What model year vehicles are involved?
A.
Three specific model year 2024 Nissan Titan vehicles manufactured on September 5, 2023 and
October 16, 2023 and four specific 2021 Nissan Titan vehicles repaired under warranty between
April 5, 2024 and May 18, 2024.
Q.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
A.
No.
Revision History:
Date
August 6, 2024
Page 4 of 4
Announcement
Original Document
Purpose
New campaign announcement
CAMPAIGN ID: PD120 | Original Document
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TSB/Document ID: NTB24-041
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-06
MFR Internal Campaign ID/Software Version: PD120
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
MFR Component Subsystem:
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