Bulletin No.: 16-NA-158

Service Bulletin

Date: July, 2024

INFORMATION
Subject:

Brand:

U.S. Dealer Special Tool Loan Program

Model:

Model Year:

VIN:

from

to

2009

2025

from

Engine:

Transmission:

All

All

to

BrightDrop
Buick
Cadillac
Chevrolet

All Passenger Cars and
Light/Medium
Duty Trucks

—

GMC
Involved Region or Country

United States Dealers Only

Overview
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this
bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling,
and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin
and the laws that apply to your dealership, you must
follow those applicable laws.
Important: This technical service bulletin (TSB) can
only be completed by certified repair facilities who have
met all specific training, tool and equipment requirements pertaining to the vehicle Brand and Model
serviced. Repairs must be performed by a technician
who has successfully completed the required training.
In response to dealership suggestions and surveys,
GM launched a U.S. Dealer Loan Tool Program (LTP)
on April 4, 2016 (In Canada reference GCCA-37-788).
The Loan Tool Program does not replace all essential
tool shipments; however, it does provide a costeffective alternative to essential shipments of high-cost
and/or low-use special tools.
The LTP is funded by all U.S. dealers through an
annual subscription fee billed through the dealer’s
Open Account. The subscription fee is mandatory and
is invoiced via two installments per calendar year. The
subscription fee includes inbound and outbound ground
shipping.
Note: Dealerships with multiple franchises at the
same address will be charged only a single
subscription fee for the program.

Copyright 2024 General Motors. All Rights Reserved.

Approximately 1250 legacy tool numbers (retail priced
from $10 - $3,000) are available for loan. This diverse
Loan Tool Inventory offers dealers a cost-effective alternative to purchasing certain legacy tools when needed
to replace a lost tool or for a ‘one-off’ repair.
GM Dealers can request a Loan Tool through the GM
Special Tools Website (www.gmglobaltools.com). The
Loan Tool will be shipped to the dealership via 2-day
ground (overnight shipping is available by request at an
additional charge). The tool must be returned after 5
business days. A prepaid return shipping label will be
included with the tool to be used to cover return freight.
Note: Mistreated, incomplete or unreturned tools
will be charged to the dealership at a penalty rate
substantially higher than the retail price of the tool.
Before the dealer is charged for the tool at the
penalized rate, the Fixed Ops Manger, Service
Director and / or Dealer Principal will be contacted
directly by GM.

Loan Tool Process
The Loan Tool Program provides dealerships with a
simple process for requesting special tools.
1. Dealership logs into the GM Special Tools Program
website (www.gmglobaltools.com).
2. Once on the site, enter the desired tool number in
the Search box. If the desired tool is available for
Loan, you will see the tool number with a “Loan
Tool” icon as in the image below. Select the “Add
To Cart” button for the Loan Tool.

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July, 2024

Bulletin No.: 16-NA-158

6703086

Note: Loan Tool orders cannot be combined with
Special Tools you wish to purchase. Orders for Special
Tool purchases must be placed separately.
3. Two-day shipping is included in the program.
(Overnight shipping option is an extra charge
calculated at check-out.)
4. Once received, the dealership has use of the tool
for 5 business days. Return the tool (in the original
packaging if possible) using the provided return
instructions and pre-paid shipping label. If the Loan
Tool is not returned after the 5 business day
window, the requestor will receive email messages
as a reminder to return the tool.

will be placed back in the Loan Tool inventory. If
the Loan Tool is found to be damaged or incomplete, the requestor will be contacted to determine
an appropriate resolution.

Additional Information
For additional information about the Loan Tool
Program, please email [email protected]
GM dealers still have the option to purchase special
tools via the online catalog and by calling
1-844-742-8471.

5. When the Loan Tool has been returned, its
functionality and condition will be verified, and it

Version Information
Version

5

Modified

Revised November 22, 2017 – Added the 2018 Model Year and updated subscription
information in the second paragraph.
Revised December 04, 2018 – Added the 2019 Model Year, removed the CY2017 Subscription pricing cost and removed the text stating: Dealers cannot opt-out of the Loan
Tool Program because it will be the primary source for these essential tools.
Revised June 14, 2023 – Added the 2020-2024 Model Years and Important statements.
Revised July 26, 2024 – Added the 2025 Model Year, BrightDrop Models, and updated
the information.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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