TECHNICAL COMMUNICATION P_240493_RC_EN

08/05/2024

Model: Beverly 300-400 HPE
Subject: Keyless Radio Control - Technical Update
Campaign Code: PP2ZZQ2402_KEYLESS

Dear Dealer / Service Centre,
as a result of the ongoing stringent quality control activities we perform on the components
installed on our vehicles and of our continuous research to develop better new technical
solutions, and in keeping with our commitment to ensure the best ownership experience
possible for the customer, with this note we inform you of the need to replace and reprogram
via the P.A.D.S. diagnostic tool the Keyless radio control on a batch of the vehicles in question.

We therefore ask you to identify the vehicles you are responsible for and to update the vehicles
in your stock.

As usual, the list of chassis numbers involved belonging to your stock is viewable in the section
Campaigns / Campaign Reports of the PWM warranty management software suite.

We therefore ask you to identify the vehicles of your competence, which can be consulted from
PWM in the Campaigns / Report Campaigns section, so that they can be updated before the
sale to the final Customer (the frames will be blocked for sale until the intervention is declared
as "carried out" ) or at the first possible opportunity in the case of vehicles already circulating.

Please contact the Technical Help Desk of our Technical Support Service for any queries or
assistance.

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PROCEDURE FOR MANAGING CAMPAIGN:
•

From the main menu, select the option “campaigns”, then select the option “Enter
campaigns” from the sub-menu.

•

Enter the chassis number subject to the recall campaign in the window opened.

•

Select “search” to open a window with the available service coupon:
➢ Keyless radio control replacement and reprogramming service coupon: service
coupon which foresees the replacement and reprogramming, via P.A.D.S., of the
Keyless radio control, the automatic ordering of the necessary components (in
countries where this option is foreseen) and the reimbursement of materials and
labour employed.

•

Select the coupon, compile the “Km” field, and then save the procedure definitively.

•

Once the replacement has been completed, it is essential to immediately declare the
service coupon as "carried out" in the PWM in order to conclude the intervention and
receive a refund.

•

The coupon that will not be declared "carried out" (by the PWM status management)
within 6 months from the day of entry will be automatically discarded by the system as
NOT CARRIED OUT and will NOT be refunded.

LABOUR AND SPARE PARTS:
Keyless radio control replacement and reprogramming service coupon
Minutes of labour envisaged for procedure: 7’
Spare part code:
Campaign code

Spare part
code

PP2ZZQ2402_KEYLESS1 1D004864

PP2ZZQ2402_KEYLESS2 1D004867

Designation
Keyless radio
control
Keyless radio
control

Quantity Vehicle version

1

1

All (excluding USA
and Canada)
USA and Canada

ATTENTION
THE REPLACED SPARE PART MUST BE SCRAPPED.

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OPERATING PROCEDURE
For the replacement and reprogramming, via P.A.D.S., of the Keyless radio control, please refer
to the relevant Service Stations Manual, and please take note of the attached video, after
downloading it, which illustrates the procedure in more detail.

Please do not hesitate to contact our Technical Support Service for any queries.

Best regards.

Piaggio & C. SpA
Aftersales Business Unit
Technical Service & Customer Care

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