Global Service Action
Number: H447v2

SERVICE ACTION
Subject:

Publication No.: H447v2
Model: F-PACE (X761)

Door Zone Module - Quiescent Drain

Model Year: 2021
Model: I-PACE (X590)
Model Year: 2021
Model: XE (X760)
Model Year: 2021
Model: XF (X260)
Model Year: 2021
Date of Issue: 10 July 2024
Expiry Date: 31 August 2025

To:

All National Sales Companies (NSCs), importers, retailers and authorized repairers.

For the
Attention
of:

The approved Jaguar Land Rover (JLR) retailer/authorized repairer.

Important: This Bulletin has been reissued to include additional option codes C and D for vehicles that need the
campaign to be completed again. If a vehicle has been repaired previously you must complete the
campaign again if it shows as open in the warranty portal.
NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR
retailer/authorized repairer, do not assume that a condition described affects a specific vehicle. Contact an
authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle.
This campaign has been issued to provide the relevant repair instructions, parts and warranty information.
This campaign is valid for two years only. Repairs must be completed prior to the expiry date at the top of this
campaign.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of
Charge. The risk is increased if the vehicle is left for a period of time without driving or the daily Drive Cycle is low mileage and may
not sufficiently recover the battery. The customer may experience Low Battery Warning.
ACTION TO BE TAKEN
At the next opportunity, you are requested to repair the vehicle.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any
other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director

SERVICE INSTRUCTION - H447V2
SROs
Description

SRO

Time

Door modules - Update ECU 85.86.24

0.2

Door glass calibration

05.10.10

0.1

Drive in/drive out

10.10.10

0.2

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as
guidance only. Always refer to TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims should be submitted quoting program code H447 with the relevant option code from the table below. As option codes are used
there is no requirement for you to enter SROs or parts, these are included for information only.

Program Code Option

Description

SRO

Time

H447

A

Door modules - Update
ECU
Door glass calibration

85.86.24
05.10.10

0.2
0.1

H447

B

Door modules - Update
ECU
Door glass calibration
Drive in/drive out

85.86.24
05.10.10
10.10.10

0.2
0.1
0.2

NOTE:
Vehicles previously repaired and then re-opened for the campaign to be completed again need to claim either option code C or D as
detailed below.

Program Code Option

Description

SRO

Time

H447

C

Door modules - Update
ECU
Door glass calibration

85.86.24
05.10.10

0.2
0.1

H447

D

Door modules - Update
ECU
Door glass calibration
Drive in/drive out

85.86.24
05.10.10
10.10.10

0.2
0.1
0.2

NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the
workshop for this action alone to be undertaken.

Warranty claims should be submitted in accordance with the current Jaguar Land Rover (JLR) Global Warranty Manual, and its amendments,
unless stated otherwise in this bulletin.

Customer Reimbursement and Related Damage Process

NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can
be found in TOPIx (in the Search box, search for 'Related Damage Claim' and open the related bulletin link).

DIAGNOSTIC INSTRUCTION - USING TOPIX CLOUD DIAGNOSTICS

NOTE:
Modules already at the latest software level will not be available for update. If the module update below cannot be completed due to
already being at the latest software level, email [email protected] with the Vehicle Identification Number (VIN) and
campaign reference, for the campaign to be closed.

1. Connect the JLR approved diagnostic equipment and the JLR approved
battery support unit.

2.
NOTE:
Only complete this step if the vehicle is in transit mode.

Select the link to disable transit mode. Refer to: Transit Mode (100:00,
General Procedures).

3.
NOTE:
Only complete this step if the vehicle is in transit mode.

Select the link to disable transit mode. Refer to: BCM - Transport Mode Enable/Disable (418:00/BCM, ).

4.
NOTE:
All 4 door modules will be updated as part of this application.

Update the Driver Front Door Module (DDM) - Refer to:
UPDATE_MODULE (419:00/DDM, ).

5.
NOTE:
If required each door glass can be calibrated manually, refer to
TOPIx Workshop Manual - 501-11: Glass, Frames and
Mechanisms - General Procedures - Door Window Motor
Initialization.

Select the link to calibrate the driver front door glass - Refer to: DDM Driver Front Door Glass Calibration (419:00/DDM, ).

6. Select the link to calibrate the driver rear door glass - Refer to: DRDM Driver Rear Door Glass Calibration (419:00/DRDM, ).

7. Select the link to calibrate the passenger front door glass - Refer to:
PDM - Passenger Front Door Glass Calibration (419:00/PDM, ).

8. Select the link to calibrate the passenger rear door glass - Refer to:
PRDM - Passenger Rear Door Glass Calibration (419:00/PRDM, ).

9.
NOTE:
If required.

Select the link to enable transit mode. Refer to: Transit Mode (100:00,
General Procedures).

10.
NOTE:
If required.

Select the link to enable transit mode. Refer to: BCM - Transport Mode Enable/Disable (418:00/BCM, ).

11. Follow all on-screen instructions to complete the task.

12. Disconnect the JLR approved diagnostic equipment and the JLR
approved battery support unit.

SAMPLE CUSTOMER LETTER - FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: H447
Date: month/year

An important message for owners of F-PACE, I-PACE, XE and XF vehicles
Dear
We are providing a Customer Satisfaction Program free of charge to owners of certain 2021 F-PACE, I-PACE, XE and XF vehicles.
Why are we contacting you?
It has been identified that your vehicle may experience a drain on the 12 V startup battery which could result in the vehicle being unable
to be unlocked or the engine started.
What will your Jaguar Land Rover retailer/authorized repairer do?
The Software for the door modules will be updated. This will be done free of charge under the terms of this program.
How long will it take?
We will complete the work as quickly and efficiently as possible to minimize inconvenience to you. Your retailer or authorized repairer will
advise how long they will need your vehicle when you make the booking.
What we are asking you to do
Call your preferred Jaguar Land Rover (JLR) retailer/authorized repairer without delay. Quote your Vehicle Identification Number (VIN)
(located at the beginning of this letter) and vehicle registration number, ask for a repair date for H447. If you do not have a retailer
/authorized repairer, access www.jaguar.co.uk or www.jaguar.com, for contact details.
If you have trouble getting your vehicle repaired promptly and free of charge, contact the retailer/authorized repairer Service Manager for
assistance.
Thank you for attending to this important matter.
Yours sincerely
Head of Business