GROUP

NUMBER

CAMPAIGN

Technical Service Bulletin
SUBJECT:

DATE

24-01-060H
MODEL(S)

JULY 2024

VENUE (QX)

5TH GEN WIDE AVN S/W UPDATE (SERVICE CAMPAIGN TBZ)

 IMPORTANT
Dealers must perform this service campaign on all affected vehicles prior to customer retail delivery
and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WebDCS to identify open campaigns.
Description: This bulletin provides instructions to update the AVN software for certain vehicles,
equipped with the 5th generation AVN software, that may experience an inoperative radio. The radio
may not respond or is completely inoperative when pressing the RADIO button / icon on the AVN screen
or when selecting the RADIO option in the menu.
Applicable Vehicle:
• 2023MY Venue (QX) equipped with 5th Gen Wide AVN and produced from
09/16/2022 – 06/06/2023
Parts Information:
Model

Part Name

Part Number

Venue (QX)

USB Stick

QXAPPCRASH

Figure

Remarks
Each dealer has
been shipped 1
USB stick at the
start of this
campaign. If
additional ones
are needed,
please order from
your facing PDC.

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

5TH GEN WIDE AVN S/W UPDATE (SERVICE CAMPAIGN TBZ)

SUBJECT:

Warranty Information:
Model

Op. Code

Operation

Op.
Time

Casual Part

Nature
Code

Cause
Code

Software Update for 5th
0.3 M/H 96560-K2370MDD M72
ZZ3
Gen Wide AVN
NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type.
NOTE 2: If a part is found in need of replacement while performing this campaign and the affected
part is still under warranty, submit a separate claim using the same repair order. If the affected part is
out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the
work.
NOTE 3: Op times include VIN, Mileage, and photo capture of the “S/W Info/Update” screen as
outlined in the Digital Documentation Policy.
Venue (QX) 40D081R0

Service Procedure:

STUI
This TSB includes Repair validation photos. Refer to the latest Warranty Digital Documentation
Policy for requirements.

i

Information

Ensure the AVN system is a genuine Hyundai part before starting the service procedure.

NOTICE
•
•

1.

Ensure the 12V battery is sufficiently charged before proceeding with the update.
Do not remove the USB drive or turn off the ignition during the update. This will prevent the
update from completing.

Turn ON (A) the engine.

A

TSB #: 24-01-060H

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2.

5TH GEN WIDE AVN S/W UPDATE (SERVICE CAMPAIGN TBZ)

Press Setup (B).

B

3.

Press General (C).

C

4.

Verify the vehicle’s software version.

i

Information

If the software version ends in '231215'
or later then the service procedure is not
needed. Proceed with claim submission.

If the software version is earlier than
'231215', then proceed with service
procedure.

5.

Insert the USB flash drive into the slot.

6.

Press Update (D).

NOTICE
Do NOT remove the USB flash drive
during the update.
Do NOT turn OFF the ignition during the
update.
TSB #: 24-01-060H

D
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7.

5TH GEN WIDE AVN S/W UPDATE (SERVICE CAMPAIGN TBZ)

Press OK (E).

E

8.

Press Start (F) if update does not begin
automatically.

NOTICE
Do NOT remove the USB flash drive to
prevent a system failure.
Do NOT turn OFF the ignition to prevent
a system failure.

F

The screen may flash the Hyundai logo
or appear black during the update. This is
normal.

9.

Confirm the software version has been
updated by referring to the S/W Info and
Update screen (G).
The software version should end in '231215'.

G

TSB #: 24-01-060H

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10.

5TH GEN WIDE AVN S/W UPDATE (SERVICE CAMPAIGN TBZ)

STUI
Take a photo of the ‘SW Info/Update’
screen showing the updated S/W
version with the last 6 digits of the VIN
and date of repair on a piece of paper.
Put post-it/piece of paper in top righthand corner of photo.

TSB #: 24-01-060H

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