Service Campaign 9B0: Injector Wiring Harness Replacement – Dealer Best Practice
July 09, 2024
Document Topic
• Technical Service Bulletin (TSB) 24-01-049H published

Date
07/09/2024

Campaign Description
Certain 2024MY Tucson Hybrid (NX4 HEV) vehicles may exhibit poor contact or wire breakage of the injector
wiring harness. This affects a very limited lot number of the wiring harness production. The California Air
Resources Board has determined that these vehicles may be releasing air pollutants which exceed Federal and
California standards.

Affected Vehicles (Certain)
•

2024MY Tucson Hybrid (NX4 HEV) produced from 11/14/2023 – 11/27/2023

Repair Process/Information

The procedure in TSB 24-01-049H (or latest version) refers to inspecting the lot number for the affected vehicles
and, if applicable, replacing the injector wiring harness with a new part.
• Technician Certification Requirements: Hyundai Certified (or higher)

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle requires to be kept overnight. In
addition, a SRC may be required based on the repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a
3rd Party Rental or Rideshare may be provided.

Other Notes/Recommendations
•

•
•
•
•
•
•
•
•
•

If a customer arrives to the dealer with no appointment scheduled, it is recommended for the dealer to
offer alternative transportation to the customer.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
The inspection and replacement if needed, takes less than an hour so ensure the appropriate
expectations for completion are set with the customer in advance.
Please note that part replacement is only required if the inspection fails.
Every vehicle needs to have an emission sticker under the hood included after the inspection.
Offer SRC assistance for customers who may be pressed on time.
Be honest with customers on wait times.
If the service is taking longer than expected, update the customer.
If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper
procedures or ask for help/clarity from your teammates or leadership.
If you see a team member having trouble addressing the concern, ask if you can provide help.

Warranty Information
•

Per TSB 24-01-049H (or latest version), this service campaign pays the following:
o Labor:
 0.3 M/H for inspection of the injector wiring harness lot number
 0.8 M/H for inspection of the injector wiring harness lot number and replacement of the
injector wiring harness
o Parts:
1


•

Dealer will be reimbursed for the gaskets and injector harness if replacement is required.

Photos:
o This TSB includes Repair validation photos. Op times include VIN, Mileage, and Repair validation
photo(s) as outlined in the Digital Documentation Policy.

Parts Information
•
•
•

•
•

Refer to TSB 24-01-049H (or latest version) for the latest parts information.
Campaign Sticker (P/N NP001-SC9B0) – Dealer will require a valid campaign VIN to order the part.
Injector Wiring Harness (P/N 35302-2M400QQH) – Dealer will require a valid campaign VIN to order the
part.
Gaskets below: Only order if the injector wiring harness requires replacement. Do not order otherwise.
Vehicle Emission – Proof of Correction Card (NP050-09006): Dealers from certain states referred to in
‘Remarks’ section are required to provide a card to customers as proof of the vehicle completing the
campaign.

2

Directions for Proof of Emissions Card
NOTE: This step is only for vehicles registered in California, Colorado, Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and
Washington:
The completed card must be given to the vehicle owner upon Campaign completion.
VEHICLE EMISSION RECALL - PROOF OF CORRECTION CARD
A Vehicle Emission Recall - Proof of Correction card must be filled out for all vehicles registered in California,
Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont and Washington. Residents of these states, who own an affected
vehicle, will be required to possess a Vehicle Emission Recall - Proof of Correction card as evidence of
voluntary service campaign completion, when they apply for vehicle registration renewal.
WHAT TO DO WITH THE CARD:
The Vehicle Emission Recall - Proof of Correction card must be completed by the Dealership’s Service Manager
using a permanent ink pen. A fine point pen is recommended. When filling in the information, copy the
information directly from the vehicle, not from the repair order. ALL INFORMATION MUST BE PRINTED AND
NEAT.
1. Enter Vehicle’s License No.
2. Enter Make/Manufactuer - “Hyundai”
3. Enter Model Year (i.e. 2024)
4. For Body Type, enter Tucson Hybrid”
5. Enter the vehicle’s 17-digit VIN Number
6. For Recall Number, enter “9B0”
7. Enter Dealership Name
8. Enter Dealership’s Address
NOTE: Enter the physical address, not the mailing address (not a P.O. Box)
9. Enter Date of Repair
10. Service Manager Sign Her

5
1

2

3

4
2

6

8

7

9

10

3

Customer Talk Tracks
1.

“I see that your vehicle has an open service campaign that we would like to take care of for you while you
are here today. This service campaign requires the vehicle’s injector wiring harness to be inspected and, if
required, replaced with a new part. This service, of course, will be provided at no charge to you and, if
necessary, we would like to offer you alternative transportation while we repair your vehicle. We apologize
for the inconvenience.”

2. “For Walk-In Customer: “During your visit today, I checked your vehicle for any open campaign or recalls
and found that your vehicle has an open campaign. This service campaign requires the vehicle’s injector
wiring harness to be inspected and, if required, replaced with a new part. This service, of course, will be
provided at no charge to you and, if necessary, we would like to offer you alternative transportation while
we repair your vehicle. We apologize for the inconvenience.”
3. “For customers over the phone: “While I have you on the line and verifying your current appointment, I ran
your VIN and see that your vehicle has an open campaign. This service campaign requires the vehicle’s
injector wiring harness to be inspected, and, if required, replaced with a new part. If time permits, we can
address this campaign during your current appointment, and it will be at no cost to you. Should you need,
we can arrange for alternate transportation since this may prolong the stay of your vehicle at service. We
apologize for the inconvenience.”

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any decline
services from previous visits?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness: Are parts in stock to complete this campaign?
Yes
No – Please order the parts from your corresponding PDC ONLY if inspection fails. A valid
campaign VIN part number will be required.
Reception: Did the customer provide authorization to perform repairs?
Yes
No – Customer must be consulted and provide approval before proceeding with any repairs on
their vehicle.
Did you explain to the customer the expected repair time and an expectation for a status update?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Reception: Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair: Does the Technician meet the recommended training requirements (Certified level or above) to
complete this campaign?
4

Yes
No – Please ensure a technician with a Certified level (or higher) completes this repair.
Repair: Were the appropriate picture(s) taken as outlined in TSB 24-01-049H (or latest version)?
Yes
No – Please ensure the VIN/mileage and appropriate picture(s) are taken for the dealership to be
paid. Refer to the latest Warranty Digital Documentation Policy for requirements.
Did you provide & review the customer with an eMPI and review with him/her?
Yes
No – Service Consultant should review the MPI with the customer.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No – Customer should be signing the final invoice upon delivery of the vehicle.

Customer FAQs
Q1: What is the issue?
A1: Certain 2024MY Tucson Hybrid (NX4 HEV) vehicles may exhibit poor contact or wire breakage of the injector
wiring harness.
Q2: What are the affected vehicles?
A2: The following vehicles include certain Tucson Hybrid (NX4 HEV) produced from 11/14/2023 – 11/27/2023.
Q3: Why is this campaign being provided to me?
These vehicles may be releasing air pollutants which exceed Federal and California standards. These standards
were established to protect your health and welfare from the dangers of air pollution.
Q4: Are you a California registered owner or one from Colorado, Connecticut, Delaware, Maine, Maryland,
Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont or Washington?
A4: Because your state has adopted the California emissions regulation, your Hyundai dealer will also provide a
“Proof of Correction” certificate as verification that this repair has been completed. It’s critical that it is retained
for your records and to be presented when registering your vehicle, if requested.
Q5: What if the repair is not completed?
A5: Failure to have this service performed could cause your vehicle to fail an emissions inspection (SMOG
check) when required under state law. It could also be considered a lack of proper maintenance.
Q6: What will be done during service at the dealer?
A6: The service procedure requires inspecting the lot number of the vehicle’s injector wiring harness and if
necessary, replacing the injector wiring harness with a new part.
Q7: When will affected customer(s) be notified of this campaign?
A7: Customers will be notified via First Class Mail in August 2024.

Contact Reference
Please see the following list of commonly referred to contacts. Thank you for your prompt attention to this
important emissions matter and continued commitment to Hyundai customers.
5

Key Contact Information
Dealer Support
Parts

Contact Information

Description

[email protected]

Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

Xtime Technical Support

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

•
Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

6