Service Action
Code: 57DN
Subject

Convenience System Control Unit Software

Document History

Date

Summary

07/16/2024

Affected Vehicles

Country
USA

Original publication

Beginning Ending
Model
Model
Year
Year
2024
2024

USA

2024

2024

CAN

2024

2024

CAN

2024

2024

Vehicle
Q8 E‐TRON QUATTRO
Q8 SPORTBACK E‐TRON
QUATTRO
Q8 E‐TRON QUATTRO
Q8 SPORTBACK E‐TRON
QUATTRO

Vehicle
Count
2,513
969
332
198

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

About this Service
Action

Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Vehicles manufactured within a specific period may have an intermittently occurring software
error which could lead to the message “Power unit start system: fault. Please contact workshop”
being displayed in the instrument cluster and a diagnostic trouble code stored, even though
there is no actual malfunction in the vehicle. Under this service action, dealers will install a
software update to address the issue.
On or about July 16, 2024, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in July 2024. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on July 16, 2029. Work must be performed on or before this date to be
eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
costs associated with this work will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
57DN Page 1 of 8

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
Damage Code
Parts Vendor Code
Claim Type

57DN
0099
002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark labor as causal
Do not claim wash/loaner under this action
01

LABOR
Labor Op

Time Units

Description

0151 00 10

SEE ELSA

Software update
(setup + battery charger)

0151 00 60

Time stated on
diagnostic protocol

Software update
(GFF Operations)

0689 01 99

10

Bus sleep

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
57DN Page 2 of 8

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 57DN - Convenience System Control Unit Software
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service
action on certain 2024 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this
action.
About this Service Action:
Vehicles manufactured within a specific period may have an intermittently occurring software error which could lead to
the message “Power unit start system: fault. Please contact workshop” being displayed in the instrument cluster and a
diagnostic trouble code stored, even though there is no actual malfunction in the vehicle. Under this service action,
dealers will install a software update to address the issue. This work will take about an hour to complete and will be
performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of
the work, as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to schedule
this work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a
dealer near you and schedule this service.
Additional Information


This service action will be available for you free of charge only until July 16, 2029. If you wish to have this
service performed after that date, your dealer’s normal costs associated with this repair will apply.



If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.



If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, if
you have changed your address or sold the vehicle, or if you should have any questions about this
communication, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at
www.audiusa.com.



To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the
Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
57DN Page 3 of 8

Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Subject: Service Action 57DN - Convenience System Control Unit Software
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service
action on certain 2024 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this
action.
About this Service Action:
Vehicles manufactured within a specific period may have an intermittently occurring software error which could lead to
the message “Power unit start system: fault. Please contact workshop” being displayed in the instrument cluster and a
diagnostic trouble code stored, even though there is no actual malfunction in the vehicle. Under this service action,
dealers will install a software update to address the issue. This work will take about an hour to complete and will be
performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of
the work, as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to schedule
this work.
Additional Information


This service action will be available for you free of charge only until July 16, 2029. If you wish to have this
service performed after that date, your dealer’s normal costs associated with this repair will apply.



If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.



If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, if
you have changed your address or sold the vehicle, or if you should have any questions about this
communication, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
57DN Page 4 of 8

Required Tools

Battery Tester/Charger
Diagnostic Tester

-VAS5908-

-VAS6150X/VAS6160X-

(or equivalent charger with
a current rating of at least
90A)

(or equivalent)

Repair Instruction
Section A - Check for Previous Repair



Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.


Confirm the Campaign/Action is open .
If the status is closed, no further work is required.



Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
All campaigns/actions with a repair available must be
performed in order of the Start date . The
oldest should be performed first (unless otherwise
noted in the repair instructions).

Proceed to Section B
NOTE


Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.



Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
57DN Page 5 of 8

Section B – Convenience System Software Update
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.


Refer to the “Current ODIS Service Version” circular found in Elsa2Go Service References.

The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.


Battery voltage must remain above 12.5 volts (or higher, if directed in the work instructions) for the
duration of the software update. Failure to do so may cause the update to fail, which could result in
damage to the control module. Control modules damaged by insufficient voltage will not be covered.

The screen saver and power saving settings are off.


Failure to do so may result in the tester entering power save mode during the software update, which
could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.


Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could result
in damage to the control module.

Flash process through “Audi Flashing” not Guided Fault Finding (GFF).


DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash to
take longer. Requests for additional time will not be considered.

The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.


Performing a software update using a Bluetooth or Wi-Fi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.

NOTE


All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.



If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.

WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
57DN Page 6 of 8

IMPORTANT
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software
Version Management (SVM) Operating Instructions for the US, or 2037026: Working with the Software Version
Management (SVM) for Canada.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
NOTE
This software update will address fault B200047: Control Unit Faulty/Defective, if present, in diagnostic address
0046. If fault B200047 is stored in diagnostic address 0046, perform this action before diagnosing the fault.


Switch off all consumers, air conditioning, heater blower motor, lights, heated seats, etc.



Connect battery charger.



Ensure the latest version of ODIS is downloaded.



Ensure diagnostic head is connected to ODIS tester via USB cable.



Move selector lever to P.



Ensure the vehicle key is placed on the reader coil.



Use operating mode, FLASH.



Select “SVM – Code Input”.



Enter SVM code 57DNA016 and follow the on screen prompts.



Before exiting, perform a bus sleep cycle:



o

Disconnect battery charger and diagnostic interface.

o

Close all doors and lids.

o

Lock vehicle with remote and wait five minutes.

When exiting the FLASH program, ensure the diagnostic log is sent to GFF
Paperless.

Proceed to Section C

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
57DN Page 7 of 8

Section C – Campaign Stamp


Once the campaign has been completed, the
technician should stamp the repair order.



Stamps are available for ordering through the
Compliance Label Ordering Portal (item#
AUD4927ENG or AUD4927FRE).

Item#: AUD4927ENG
OR

Item # AUD4927FRE

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
57DN Page 8 of 8