2. Use your finger to loosen the cover, then pull it down and toward you to remove it and expose the terminals. The cover is
attached to a loop of cable containing both the red positive (+) and the black negative (-) terminals.

3. Carefully pull the terminals out from the cavity.

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In Case of Emergency

4. Connect the low voltage power supply's red positive (+) cable to the red positive (+) terminal.
5. Connect the low voltage power supply's black negative (-) cable to the black negative (-) terminal.

NOTE: Applying external low voltage power to these terminals only releases the hood latches. You cannot charge the low
voltage battery using these terminals. Do not leave the low voltage power cables connected to the terminals for more than
30 seconds – remove from the vehicle's terminals as soon as the hood latches.
6. If you are using a variable power supply, set the supplied voltage to a value between 9V and 16.5V or between 30V and
50V.
7. Turn on the external power supply (refer to the manufacturer’s instructions). The latches are immediately released and you
can now open the powered frunk to access the front trunk area.
CAUTION: If you are using a variable power supply, do not change the supplied voltage while the cables are
connected.
8. Shut off the external power supply.
WARNING: Shut off the external power supply before removing either cable. Removing the cables while the external
power source is active may cause arcing.
9. Disconnect both cables, beginning with the black negative (-) cable.
10. Feed the terminals back into the cavity and then press the cover gently but firmly back into place to ensure that it is
secured.

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Jump Starting
To jump start CybertruckModel SModel XModel 3Model Y, use an external power source that is capable of supplying at least
12V, such as a portable jump starter or another vehicle.
CAUTION: When jump starting CybertruckModel SModel XModel 3Model Y, use jump cables that are 30 ft. (9 meters)
or less in length. Using cables that are longer than 30 ft. (9 meters) may result in damage to
CybertruckModel SModel XModel 3Model Y or to the external power source.
The steps below assume you are using an external low voltage power supply (such as a portable jump starter). If you are using
another vehicle to jump start CybertruckModel SModel XModel 3Model Y, follow the manufacturer's instructions.
WARNING: It may be more difficult to steer CybertruckModel SModel XModel 3Model Y when the vehicle is being
supported by an external low voltage power supply. The wheels may not be as responsive to the steering wheel as
expected, and extreme caution should be taken when repositioning CybertruckModel SModel XModel 3Model Y.
CAUTION: CybertruckModel SModel XModel 3Model Y uses a 48V low voltage architecture. As a result, some functions
may be unavailable or degraded if you are supporting CybertruckModel SModel XModel 3Model Y with less than 30V
(for example, another vehicle or a 12V portable jump starter).
CAUTION: Avoid using low voltage components of CybertruckModel SModel XModel 3Model Y (such as the climate
control system, cabin USB-C ports, lights, etc.) when the vehicle is being supported by an external low voltage power
supply. Doing so may disable low voltage systems and make it necessary to jump start
CybertruckModel SModel XModel 3Model Y again.
CAUTION: CybertruckModel SModel XModel 3Model Y cannot be used to jump start another vehicle. Doing so can
result in damage.
CAUTION: Avoid short circuits when jump starting CybertruckModel SModel XModel 3Model Y. Connecting cables to
the wrong jump post, touching leads together, etc., can damage CybertruckModel SModel XModel 3Model Y.
1. Open the powered frunk (see Opening the Powered Frunk with No Power on page 1454).
2. Remove the maintenance panel by pulling it upwards to release the trim clips that hold it in place.

3. Connect the external low voltage power supply’s red positive (+) cable to the horizontal jump post mounted next to the
brake fluid reservoir. The positive jump post is marked with a + sign.

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CAUTION: To avoid damaging CybertruckModel SModel XModel 3Model Y, do not allow the positive cable to
contact other metal components.
4. Connect the external low voltage power supply’s black negative (-) cable to the vertical jump post. The negative jump post
is marked with a - sign. This jump post is used as a grounding location for the external support.

5. If you are using a variable power supply, set the supplied voltage to a value between 12V and 16.5V or between 30V and
50V.
6. Turn on the external power supply.
CAUTION: If you are using a variable power supply, do not change the supplied voltage while the cables are
connected. Doing so may cause damage to the vehicle.
7. Open the driver door and ensure that the touchscreen is on and the low voltage system is responsive. This may take up to
two minutes.
8. Ensure the touchscreen is on and that the low voltage system is responsive.
NOTE: If attempting to activate Transport Mode (to winch the vehicle onto a flatbed truck), leave the power supply
connected continuously until the vehicle has been secured. For more information, see Activate Transport Mode on page
1450.

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9. Once external power is no longer required, shut off the external power supply.
WARNING: Shut off the external power supply before removing either cable. Removing the cables while the external
power source is active may cause arcing.
10. Disconnect both cables, beginning with the black negative (-) cable.
NOTE: CybertruckModel SModel XModel 3Model Y may not be able to shift into Drive until after the high voltage Battery
has been charged and the low voltage system is able to recover fully. See Running Out of Range on page 936.
11. Replace the maintenance panel by placing it back in its original location and pressing down until it is secure.
12. Close the powered frunk (see Closing on page 1190).

Opening Doors with No Power
In the unlikely event that CybertruckModel SModel XModel 3Model Y has no low voltage power, you will not be able to open
the doors from the interior by pressing the interior door open buttons. Instead, use the manual door releases.
CAUTION: Manual door releases are designed to be used only in situations when CybertruckModel SModel XModel
3Model Y has no power. When CybertruckModel SModel XModel 3Model Y has power, use the interior door open
buttons.
WARNING: Do not use the manual door release while the vehicle is moving.

Opening a Front Door with No Power
To open a front door manually, pull up the manual door release located in front of the window switches and push the door
open.

Opening a Rear Door with No Power
To open a rear door manually, perform the following steps:
1. Remove the rubber mat on the bottom of the rear door's map pocket.

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2. Pull back the flap of plastic trim (if equipped), then pull the mechanical release cable forward and push the rear door open.

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Troubleshooting
Troubleshooting Alerts
APP_w009
Automatic Emergency Braking is unavailable
Feature may be restored on next drive
What this alert means:
The Automatic Emergency Braking feature is unavailable for the rest of your current drive. This alert does not specifically
indicate any other braking functions or features are unavailable.
This alert may be present for several reasons. Other alerts may be present for conditions that also cause Automatic
Emergency Braking to be unavailable.
What to do:
No action is typically required. Automatic Emergency Braking will usually be available again when you start your next drive.
If this alert persists across multiple drives, or occurs with increasing frequency over several drives, it is recommended that you
schedule service at your earliest convenience.
For more information, see Collision Avoidance Assist on page 647.

APP_w048
Autopilot features temporarily unavailable
Features may be restored on next drive
What this alert means:
Autopilot features are currently unavailable on your vehicle. Depending on the configuration of your vehicle, Autopilot features
that are disabled may include:
• Autosteer
• Traffic-Aware Cruise Control
• Automatic Emergency Braking
• Forward Collision Warning
• Lane Departure Warning
What to do:
This alert can be set for several reasons. Check for additional alerts that indicate the cause of this condition.
Typically, Autopilot features are restored on your next drive. If this alert persists across multiple drives, schedule service at
your earliest convenience.
For more information and the full list of Autopilot features, see About Autopilot on page 551.

APP_w207
Autosteer temporarily unavailable
What this alert means:
Autosteer is temporarily unavailable. This could be a temporary condition caused by an external factor, such as:
• Missing or faded lane markers.
• Narrow or winding roads.
• Poor visibility due to rain, snow, fog, or other weather.

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• Extremely hot or cold temperatures.
• Bright light due to other vehicle headlights, direct sunlight, or other light sources.
This alert will also be present if you exceeded the maximum speed limit for Autosteer with Autosteer active. In this case,
Autosteer will not be available for the rest of your current drive.
What to do:
Continue to your destination. If Autosteer is not available by the time you reach your destination, and remains unavailable
during your next planned drive, check for the following:
• Damage or obstruction caused by mud, ice, snow, or other environmental factors
• Obstruction caused by an object mounted on the vehicle, like a bike rack
• Obstructions caused by adding paint or adhesive products like wraps, stickers, or rubber coatings to your vehicle
• A damaged or misaligned bumper
If there are no obvious obstructions, or if you find damage to the vehicle, schedule service at your convenience. Your vehicle is
OK to drive in the meantime.
For more information, see Autosteer on page 588Autopilot Features on page 554.

APP_w218
Autosteer speed limit exceeded
Take control of steering wheel
What this alert means:
Autosteer is unavailable because your vehicle has exceeded the maximum speed limit for this driver assistance feature.
What to do:
Take immediate control of the steering wheelsteering yoke (or steering wheel) and maintain control until you reach your
destination.
In most cases, Autosteer will not be available for the rest of your current drive. To reset it, bring the vehicle to a complete stop
and shift into Park. When you shift into Drive to travel to your next destination, Autosteer should be available again.
NOTE: If this alert becomes active while you are driving in Germany, Autosteer should be available again once your vehicle is
traveling below the Autosteer speed limit.
If Autosteer is not available during your next drive, and remains unavailable throughout subsequent drives, schedule service at
your convenience. Your vehicle is OK to drive in the meantime.
For more information, see Autosteer on page 588Autopilot Features on page 554.

APP_w221
Cruise control unavailable
Reduced front radar visibility
What this alert means:
Traffic-Aware Cruise Control and Autosteer are unavailable because the radar located in the front bumper area of your vehicle
has no or low visibility.
This could be a temporary obstruction caused by factors like snow, ice, dirt, or mud.
What to do:
Continue to your destination. Your vehicle is OK to drive. Traffic-Aware Cruise Control and Autosteer will remain unavailable
as long as the radar lacks adequate visibility.

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If the alert persists throughout your drive, examine the front bumper before your next planned drive and attempt to clear any
obstruction.
If this alert persists throughout subsequent drives but no obstruction is visible on the front bumper where the radar is located,
schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.

APP_w222
Cruise control unavailable
Reduced front camera visibility
What this alert means:
Traffic-Aware Cruise Control and Autosteer are unavailable because one or more of the front cameras in your vehicle is
blocked or blinded by external conditions.
Traffic-Aware Cruise Control and Autosteer will remain unavailable while a front camera lacks adequate visibility. Cameras may
have limited or no visibility due to:
• Dirt or debris on the camera surface.
• Environmental conditions like rain, fog, snow, or dew.
• Bright sunlight or glare from another light source.
• Low or limited light conditions, including unlit or poorly lit roadways at night.
• Condensation (water droplets or mist) on the camera surface.
• Monotonous environmental features, including tunnel walls or highway dividers.
What to do:
Continue to your destination. Your vehicle is OK to drive.
This is often a temporary issue that clears up on its own. If the alert does not clear by the end of your drive:
• Inspect and clean the front camera area at the top center of the windshield before your next planned drive.
• Check the camera surface for condensation, dirt, or other debris and attempt to clear any obstruction.
See Cleaning a Camera on page 783Cleaning a Camera on page 783Cleaning a Camera on page 783Cleaning a Camera on
page 784Cleaning a Camera on page 1144 for more information on clearing dirt or debris from that area of the vehicle.
Although condensation on the inside of the front camera enclosure cannot be wiped clean, you can usually clear it quicker by
following these steps:
1. Pre-condition the cabin with the temperature set to High and A/C turned ON.
2. Turn on the front windshield defroster.
If this alert persists throughout subsequent drives but no front camera obstruction is visible, schedule service at your earliest
convenience. Your vehicle is OK to drive in the meantime.

APP_w224
Cruise control unavailable
Continue driving to allow cameras to calibrate
What this alert means:
Traffic-Aware Cruise Control and Autosteer are unavailable because the cameras on your vehicle are not fully calibrated.
Your vehicle must maneuver with great precision when features like Traffic-Aware Cruise Control and Autosteer are active.
Before these features can be used for the first time, the cameras must complete an initial self-calibration. Occasionally, one or
more cameras can become uncalibrated.

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What to do:
Continue to your destination. Your vehicle is OK to drive.
Traffic-Aware Cruise Control and Autosteer will remain unavailable until camera calibration is complete.
When calibration is complete, Traffic-Aware Cruise Control and Autosteer should be available.
For your convenience, a calibration progress indicator is displayed on the touchscreen. Calibration typically completes after
your vehicle has driven 20-25 miles (32-40 km), but the distance varies depending on road and environmental conditions. For
example, driving on a straight road with highly visible lane markings helps the cameras calibrate quicker.
If the alert persists and camera calibration has not completed after your vehicle has driven 100 miles (160 km) or more, or
Traffic-Aware Cruise Control and Autosteer remain unavailable despite successful camera calibration, schedule service at
your earliest convenience. Your vehicle is OK to drive in the meantime.

APP_w304
Camera blocked or blinded
Clean camera or wait for it to regain visibility
What this alert means:
One or more of the vehicle cameras has limited visibility, or no visibility at all, due to external conditions. When the cameras on
your vehicle cannot provide accurate visual information, some or all Autopilot features may be temporarily unavailable.
Cameras may have limited or no visibility due to:
• Dirt or debris on the camera surface.
• Environmental conditions like rain, fog, snow, or dew.
• Bright sunlight or glare from another light source.
• Low or limited light conditions, including unlit or poorly lit roadways at night.
• Condensation (water droplets or mist) on the camera surface.
• Monotonous environmental features, including tunnel walls or highway dividers.
What to do:
Continue to your destination. Your vehicle is OK to drive. This is often a temporary issue that will be resolved when
condensation evaporates, or when a particular environmental condition or feature is no longer present.
If the alert does not clear by the time you reach your destination, check camera surfaces for condensation, dirt, or other
debris. For camera locations, see Cameras on page 101Cameras on page 1140.
Clean the cameras as necessary before your next planned drive. For recommended cleaning procedures, see Cleaning a
Camera on page 783Cleaning a Camera on page 783Cleaning a Camera on page 783Cleaning a Camera on page 784Cleaning
a Camera on page 1144.
If you continue to see this alert after cleaning the cameras, check the inside surfaces of the door pillar camera enclosures for
condensation. Although condensation inside the camera enclosures cannot be wiped clean, you can usually clear it faster by
following these steps:
1. Precondition the cabin by turning Climate ON, setting temperature to High, and making sure A/C is ON.
2. Turn on the front windshield defroster.
3. Direct the air vents toward the door pillar cameras.
For more information on clearing condensation from camera enclosures, see Cleaning a Camera on page 783Cleaning a
Camera on page 783Cleaning a Camera on page 783Cleaning a Camera on page 784Cleaning a Camera on page 1144.
If the alert does not clear by the end of your next planned drive, despite cleaning the indicated camera(s) and following
recommended steps to clear condensation, schedule service at your next convenient opportunity. Your vehicle is OK to drive
in the meantime.
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Troubleshooting
BMS_a067
High voltage battery performance limited
OK to drive - Schedule service soon
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance. Service is
required to restore full performance.
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum charge rate
varies, as always, based on location, power source, and charging equipment.
What to do:
Your vehicle is OK to drive.
It is recommended that you schedule service at your earliest convenience. Without service, your vehicle may continue to show
further reductions in maximum range and charging performance and may also begin to show reduced power and acceleration
when driving.
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy between the
estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge level.
For more information on the high voltage battery, see High Voltage Battery Information on page 728.

BMS_a068
High voltage battery requires service
Acceleration and charging performance reduced
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.
You may notice that your vehicle's top speed is reduced and it responds slower than previously to acceleration requests.
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum charge rate
varies, as always, based on location, power source, and charging equipment.
Service is required to restore full performance.
What to do:
Your vehicle is OK to drive.
It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle may continue to show
reduced power, acceleration, range, and charging performance.
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy between the
estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge level.
For more information on the high voltage battery, see High Voltage Battery Information on page 728.

BMS_a069
Battery charge level low
Charge now
What this alert means:
Your vehicle has detected that the high voltage battery does not have enough energy remaining to support driving. This alert is
usually present because your vehicle's high voltage battery charge level has been reduced through normal operation.
Your vehicle will be unable to drive or continue driving until charged.
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If this alert is present while you are driving, your vehicle needs to shut down. A separate vehicle alert should be present to
indicate this condition. It is also possible your vehicle may shut down unexpectedly.
If this alert is present when your vehicle is parked, you may be unable to drive.
What to do:
Charge your vehicle immediately. Charging your vehicle should restore your vehicle's ability to drive.
If this alert occurs during subsequent drives, despite a displayed battery charge level of 5% or higher, schedule service at your
earliest convenience.
For more information on the high voltage battery, see High Voltage Battery Information on page 728.
For more information on charging, see Charging Instructions on page 730Charging Instructions on page 1375.BMS_a074

BMS_a074
Maximum battery charge level reduced
OK to drive - Schedule service
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery's performance. As a result,
maximum charge level and range is reduced. Service is required to restore full performance.
What to do:
• Your vehicle is OK to drive. Your vehicle is able to charge when the state of charge is below 50%. Charging will not start if
the State of Charge is already above 50%.
• If this alert persists, schedule service at your earliest convenience. Without service, you may notice further reductions in
your vehicle's maximum charge level and range.
• For more information on the high voltage battery, see

BMS_a079
Unable to charge - Maximum charge level reached
Reduced maximum charge level - Schedule service
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery's ability to charge 50% of
State of Charge.
What to do:
• Your vehicle is OK to drive. Your vehicle is able to charge when the state of charge is below 50%. Charging will not start if
the State of Charge is already above 50%.
• If this alert persists, schedule service at your earliest convenience. Without service, you may notice further reductions in
your vehicle's maximum charge level and range.
• For more information on the high voltage battery, see

CC_a001
Unable to charge - Insufficient grounding
Proper wiring or outlet grounding must be verified
What this alert means:
No ground connection detected in the Wall Connector.
What to do:
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Troubleshooting
Have the Wall Connector inspected by an electrician to make sure it is properly grounded. Your electrician should ensure there
is proper grounding at your circuit breaker or power distribution box and also ensure that appropriate connections are made to
the Wall Connector.
For more information, see the installation guide for your Wall Connector.

CC_a002
Unable to charge - Insufficient grounding
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn OFF the
circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the
Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.

CC_a003
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Inspect the cargo bed outlets for signs of moisture. If any moisture is detected, this may be the issue. Allow any moisture in
the outlets to dry completely before attempting to AC charge again.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn OFF the
circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the
Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.

CC_a004
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

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Troubleshooting
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.

CC_a005
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Inspect the cargo bed outlets for signs of moisture. If any moisture is detected, this may be the issue. Allow any moisture in
the outlets to dry completely before attempting to AC charge again.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn OFF the
circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the
Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.

CC_a006
Unable to charge - Wall Connector overcurrent
Disconnect and retry or use different equipment
What this alert means:
Over current protection.
What to do:
Reduce the vehicle's charge current setting. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.

CC_a007
Unable to charge - Input voltage too high
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
For more information, see the installation guide for your Wall Connector.

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Troubleshooting
CC_a008
Unable to charge - Input voltage too low
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
For more information, see the installation guide for your Wall Connector.

CC_a009
Unable to charge - Input wired incorrectly
Input wiring to Wall Connector must be corrected
What this alert means:
Input miswired: possibly Line and Neutral are swapped.
What to do:
The wiring between the wall power and the Wall Connector has been incorrectly installed. Consult your electrician.
For more information, see the installation guide for your Wall Connector.

CC_a010
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.

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CC_a011
Unable to charge - Wall Connector too hot
Let Wall Connector cool and try again
What this alert means:
Over temperature protection (latchoff).
What to do:
Make sure the Wall Connector is not covered by anything and that there is no heat source nearby. If the problem persists in
normal ambient temperatures (under 100°F or 38°C) , service is required.
For more information, see the installation guide for your Wall Connector.

CC_a012
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too
warm, so charging has stopped to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be
caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
To regain normal charge operation, try the following steps.
If the Wall Connector is plugged into a wall outlet, make sure:
• The plug is fully inserted into the receptacle / outlet
• The plug / outlet area is not blocked or covered by anything
• There is no heat source nearby
If the issue persists or the Wall Connector is hard-wired, contact an electrician to inspect the building wiring connection to the
Wall Connector. They should make sure that all wires are properly connected and torqued according to the installation guide
for the Wall Connector.
For more information, see the installation guide for your Wall Connector.

CC_a013
Unable to charge - Charge handle too hot
Check charge handle or charge port for debris
What this alert means:
Over temperature protection (latchoff).
What to do:
Make sure the connector is fully inserted into the charge inlet in the vehicle's charging port, is not covered by anything, and
there is no heat source nearby. If the issue persists in normal ambient temperatures (under 100°F or 38°C) , service is
required.
For more information, see the installation guide for your Wall Connector.

CC_a014
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
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