Polestar

Service and Parts Business

Quality Bulletin
TITLE:

Delivery Action DP1020: PS3 Seat Wire Fuse
Model Year 2025 Polestar 3
GROUP:

NO:

ISSUING DEPARTMENT:

CAR MARKET:

37

DP1020

Product, Safety and Compliance

United States

REVISIONS:

ISSUE DATE:

STATUS DATE:

2024-07-23

2024-07-23

Page 1 of 2
BULLETIN REFERENCE
A.
B.
C.
D.
E.
F.
G.
H.
I.

DELIVERY ACTION DP1020 DESCRIPTION
VEHICLES INVOLVED
PORT VEHICLES
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN INVENTORY
SERVICE POINT RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
REIMBURSEMENT PROCEDURES & ALLOWANCE

A.

DELIVERY ACTION DP1020 DESCRIPTION
Polestar Automotive USA on behalf of Polestar Performance AB, has decided to launch Delivery
Action DP1020 on certain model year 2025 Polestar 3 vehicles.
Polestar investigations have identified that there is an issue with harness design, based on the
current wire size, the fuse cannot provide sufficient protection in case of a short.
The corrective action is to replace the fuse for the left and right seat wire.
A total of 6 U.S. vehicles are eligible for this Delivery Action.

B.

VEHICLES INVOLVED
NOTE: SERVICE POINT MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS DELIVERY ACTION. VEHICLES IN RETAILER INVENTORY
MUST BE REPAIRED PRIOR TO DELIVERY.

Produced and printed in the USA and available as an electronic document.
© Polestar 2024

Quality Bulletin DP1020
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Delivery Action DP1020 PS3
Seat Wire Fuse” will appear for eligible vehicles, F4=History from the main Inquiry menu must
be selected to confirm Delivery Action DP1020 has not been completed. Eligibility can also be
confirmed in VIDA.
All vehicles must be checked for any incomplete Recalls, Service Campaigns, or Service
Upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed.
C.

PORT VEHICLES
NOT all eligible vehicles arriving from the ports will have been completed. It is the Service Point’s
responsibility to check vehicle eligibility prior to delivery.

D.

PARTS / PARTS RETURN
Please refer to Parts Bulletin DP1020.

E.

OWNER NOTIFICATION
No owner notification. This action does not apply to retailed vehicles.

F.

VEHICLES IN INVENTORY
All vehicles marked for Delivery Action DP1020 must be remedied prior to delivery.

G.

SERVICE POINT RESPONSIBILITY
All vehicles qualifying for this Delivery Action must be repaired prior to a customer taking
possession of the vehicle at new car delivery.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is G1.

I.

REIMBURSEMENT PROCEDURES & ALLOWANCE
Delivery Action DP1020 claims should be submitted using the LONG FORM application only.
Claim Type:
Cause Code:
CSC Code:
Main OP:

DP1020
02
XW
99921-2

Failed Part No: 32268398 (Fuse 25A)
Operation Number

Repair Description

99921-2

General reimbursement acc. to TJ/QB

Qty
1

Models

Labor Time

Polestar 3

0.1

*Labor times provided are current at the time of release and are subject to change: Claims will be
paid at the time in effect on the repair date.

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2024-07-23