TO VIEW THIS EMAIL AS A WEB PAGE, PLEASE GO HERE

“- »

{ Y y FIELD COMMUNICATIONS
mazpa
DATE: Wednesday, July 10, 2024
FROM: Travis Young
SUBJECT: Launch of Safety Recall 6724, Emissions Recall 6624E and Special Service

Program SSPD6 affecting 2024MY CX-90 vehicles
SUMMARY: _ Launch of Safety Recall 6724E, Emissions Recall 6624E and Special Service
Program SSPD6 affecting 2024MY CX-90 vehicles

TYPE: Informational
LAUNCH OF SAFETY RECALL 6724E, EMISSIONS
RECALL 6624E AND SPECIAL SERVICE PROGRAM
SSPD6 AFFECTING 2024MY CX-90 VEHICLES
Dear Mazda Dealer Partners,
Gwner Notification tor Satety Recall 67Z4E: The Owner Letters for Safety Recall
6724E will be mailed on July 12, 2024 and all vehicles will be in “OPEN” status on
that day.
There will be two owner letters for this campaign. Most customers will receive the
usual letter stating their vehicle is unrepaired at time of mailing (“Non-Remedy
letter"). There are 1,499 customers who will receive a “Remedy” letter where
Mazda has record the VCM software was already updated (repaired). For
customers with a Remedy letter, no repair is required as the recall is CLOSED with
a status date that corresponds to the date the VCM was updated.
If you encounter a customer with a Remedy letter please note that the VIN Inquiry
screen will show the recall as CLOSED, and take time to read through the Owner
Letter with the customer and explain the situation. Both Owner Letters are
available on Mazda Global Service Support (MGSS). Once in “OPEN” status, the
Safety Recall 6724E will be added to the Missed Recall Report.
Gwner Notification for Effilsstons Recall 66Z4E & Special Service Program SSPD6:
The Owner Letters for Emissions Recall 6624E & SSPD6 will be mailed no later

than July 19th.
For ALL CX-90 Customers: As a reminder, we encourage you to review the White
Glove Service Guide with all Service staff to ensure an excellent Customer
Experience. Make sure your teams are ready to support customers that contact
your dealership regarding the flagship CX-90 and recognize that some customers
have previously been to your dealership to address prior campaigns.
Subject Vehicles:
Safety Recall 6724E

[Models Subject VIN range Subject production date range

aneaee From December 27, 2022 through

Emission Recall 6624E

[Model | Subject ViNrange | Subject production date range |

aeeeee — From December 27, 2022 through
2024 CX-90 JM3 KK 100054 — 147984 November 9, 2023

Special Service Program SSPD6

[Model si Subject VIN range Subject production date range

seveee, From December 27, 2022 through

Production Note: “Only the vehicles in these above ranges and with a “OPEN” status in eMDCS are

affected.
ACTION ITEM: Any affected vehicle at your dealership, whether in sales or service,
should have been repaired by the date of this notice. All Mazda dealers must
quarantine any affected new, used, or CPO In-stock velilcles until the repair Is
compieted: The affected déaler inventory list was provided to your District Service
Manager. Once completed, the car can be delivered, and the Warranty claim can
be submitted at a later time without penalty as the car has been repaired.
Repair Synopsis: All campaigns require software updates using MDARS. A Battery
charger will be required to stabilize battery voltage. There are no parts involved
with any of the campaigns. Emissions Recall 6624 will require a transmission re-
learn procedure after programming.
VITALLY IMPORTANT! After all updates are compieted; technicians must use
MDARS to puski tie GDR session data on eack VIN to japan. This step Is critical
and includéd in the repair piocediire. If tie GDR data Is not pustied, thie warranty
claim processing and subsequent closure of thie campalgn(sj will not occur. The
GDR data is validating the pioper séttware was successtully completed betore
accepilng the warranty claim. Tlie GDR Is done after all software updates have
been completed.

Descriptions of each campaign are below. The repair documents have estimated
completion times included and most software updates are relatively quick.

Safety Recall 67Z4E — Z6Z4 TX-9G - Sudden Braking Due to Improper Software:
On certain CX-90 vehicles the brakes may activate suddenly due to false detection
of certain objects at low speed (10-15MPH) driving. The automatic braking system
may falsely detect a vehicle's reflection as an approaching object (such as a
diagonal metal wall or similar object on the side of the road) due to improper
programming of the VCM (Vehicle Control Module). In this condition,
unintentional /sudden brake may activate. Although the brake lights will
illuminate, this may increase the risk of a rear-end accident. The repair will be to
Reprogram the VCM with improved software via M-MDS, using MDARS. There are
9,914 vehicles in the campaign in the U.S. and U.S. Territories.

Emissions Recall 6624E - 2024 CX-5U Master Warning Ligtt and Check Efigine
Warning Light may turn on with BTC PG504:66: On certain CX-90 vehicles, when
driving the vehicle on a downhill slope, keeping the foot on the brake pedal and
lightly depressing the pedal many times, the Master Warning Light and Check
Engine Warning Light may turn on with DTC P0504:00 stored in memory. Under
such conditions, the failsafe mode is activated, and certain functions may be
restricted. This condition will also continue until the vehicle is turned off. The
repair will be reprogramming of the PCM which will update the MDARS will
reprogram PCM, ECM and TCM together with updated software via M-MDS,
using MDARS. A TCM Re-learn will also be required. There are 33,054 vehicles in
the campaign in the U.S. and U.S. Territories.

SSPD6 - 2024 CX-9G - Veliicle Cantré! Module (VCM) Reprogramming: This
campalgn will resOlve three different concerns.

1) Unintentional warning or Braking when Backing up

When backing up the vehicle in a parking lot or similar area, the View Monitor
Camera (VMC) may detect certain physical obstacles lower to the ground such as,
the tires of an adjacent vehicle, parking lines, plants, etc. even though there are no
obstacles behind the vehicle. Under this condition, the Smart Brake Support (SBS)
system may determine that there is a possibility of a collision, notifying with a
visual (screen display) and audible (warning sound), and the brakes possibly being
applied in certain cases.

2) Griver recognition result is not dispiayed (on equipped veliiclesj

The Driver Personalization system may not recognize the driver's face to change
the seat position settings that have been programmed. In this case the vehicle
interprets the driver as a “guest” (non-personalized). The vehicle driver must be in
the driver's seat within 15 seconds of unlocking the vehicle to initiate the Driver
Recognition function.

1) Mazda Radar Crulse Contrél (MRCC} may reduce speed to match adjacent
lane vehicle

While driving on a curved road condition with the Mazda Radar Cruise Control
(MRCC) activated, a vehicle in the right or left lane may be detected as a vehicle in
front of the CX-90 and the MRCC will unexpectedly reduce vehicle speed to
match the detected vehicle. The repair will be reprogramming the VCM with
modified software via M-MDS, using MDARS. There are 28,404 vehicles in the
campaign in the U.S. and U.S. Territories.
NOTE FORALL SAFETY AND EMISSIGNS RECALL CAMPAIGNS: As a reminder,
failure to properly perform any recall repair is a direct violation of Paragraph 14(F)
of the Dealer Agreement and can cause one or more of the following: Mechanical
breakdown or failure, crash or injury, Dealership consequences by Mazda and
NHTSA, increased liability risk for the dealership, Missed Recall consequences, loss
of customer trust, and a poor Customer Experience. Additionally, vehicles sold by
Mazda Canada, Inc. and U.S. Territories are also affected by this recall and should
be repaired if presented to your dealership.
To help you effectively perform these campaigns, Mazda has developed the
following resources:
1. Repair Procedure and Warranty documents are posted to MGSS.
2. For warranty questions, please contact the Warranty Hotline at
[email protected].
3. For recall related questions, please fill out the Dealer Recall Help Form located
on OneMazda.
Please make certain the appropriate personnel in your dealership are aware of
these resources and are familiar with the details of these campaigns before
responding to customer inquiries. We apologize for any inconvenience these
campaigns may cause you and your customers. Your understanding and support is
greatly appreciated.
Sincerely,
Mazda North American Operations
Travis Young
Manager, Recalls
Technical Services Division

e@ 6624E-67Z4E-SSPD6 CAMPAIGNS_DEALER LETTER LAUNCH FINAL
TLICR HERE TO VIEW DEALER COMMUNICATION
"@x min}

PRIVACY POLICY | TERMS AND CONDITIONS | ONEMAZDAUSA.COM
Mazda North American Operations ~ 200 Spectrum Center Drive, Irvine, CA 92618
DO NOT REPLY to this email. If you have questions or comments, please contact us at OneMazdaUSA.com.
eFC number: 24-0000126
Distribution List: Region Ops Team; Region Field Teams; CEC and Mediation; Legal Audit Govt; POD and Aftersales;
Quality; R&D; TSD; US Operations; Vehicle Sales Planning
©2024 MAZDA NORTH AMERICAN OPERATIONS. ALL RIGHTS RESERVED.