NHTSA ID Number: 11005709
Manufacturer Communication Number: SSPC5 MRTa
TSB/Document Date: 2024-08-05
Summary
SSPC5 - SPECIAL SERVICE PROGRAM - 2019-2021 MAZDA3 AND 2020-2021 CX-30 - CONTROL UNITS REPROGRAMMING Concern 1: Mazda3 and CX-30 – Battery concern On the subject vehicles, the CCU (climate control unit) and BCM (body control module) may not go into sleep mode even after the ignition is switched OFF or may take time to go into sleep mode. An electric current may continue to flow, allowing the battery to discharge and run out if the vehicle is left unused for a certain time. Causal factor: Inappropriate control program of CCU and BCM. Update to BCM will also update the IC, DOOR_ESU_D, DOOR_ESU_P, ESU modules. Concern 2: Mazda3 and CX-30 - MRCC concern: On the subject vehicles, the responsiveness when driving following a preceding car using the MRCC (Mazda
Radar Cruise Control) system is designed to high response. Some drivers may feel the acceleration and deceleration jerk when using MRCC somewhat uncomfortable. The product update has been incorporated into mass-production Mazda3 and CX-30 vehicles, and acceleration and deceleration has been made more natural by changing controls to be closer to human expectation. The similar update will be made on the subject vehicles produced prior to the product update under this SSP. * MRCC: Mazda Radar Cruise Control (MRCC) uses a millimeter wave radar to judge the relative speed and distance to the car ahead and automatically controls vehicle speed. Working within a set speed range, MRCC automatically adjusts and maintains a safe following distance from the car in front. Concern 3: CX-30 - Theft-Deterrent System concern On the subject vehicles, the theft-deterrent system may not recognize correctly the open/close state of power liftgate, which may allow the theft-deterrent system to activate wrongly when the liftgate is opened by pressing the power liftgate switch. Causal factor: Inappropriate control program of BCM and LFU. Update to BCM will also update the IC, DOOR_ESU_D, DOOR_ESU_P, ESU modules.
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TSB/Document ID: SSPC5 MRTa
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-02
MFR Internal Campaign ID/Software Version: SSPC5
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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July 2, 2024
Attention: Mazda General, Parts and Service Managers
Subject: ***REMINDER and SHIP CREDIT UPDATE*** - MDRT Tool return for Safety Recall 4621B Power Liftgate May Lower & Special Service Program SSP (C5) 2019-2021 Mazda3 / 2020-2021
CX-30 – Control Units Reprogramming
Attention:
All Mazda General, Service, and Parts Managers
Dear Mazda Dealer Partners,
On June 3, 2024 we requested the SSPC5/4621B MDRT Tool be returned to our vendor. Thank you to
all dealers who have already returned their MDRT tool. As of today, we have received 392 tools back.
ACTION REQUIRED SSPC5/4621B MDRT Tool Return:
Please return the tool to our vendor below. If the tool is not returned to the vendor address below,
by July 15, 2024 your Mazda dealer will be charged $1,000 to the parts statement. Your District
Service Manager will be updated on a bi-weekly basis on the status of the returned tools.
SHIP ONLY THIS ONE TOOL TO THE VENDOR ADDRESS BELOW, DO NOT SHIP TO ANY OTHER
ADDRESS. PLEASE SAVE YOUR UPS OR FEDEX TRACK #. For any questions regarding this return,
please contact Dealer Recall Help on OneMazda.
SHIPPING REIMBURSEMENT: For all dealers who returned a tool, the Mazda Recall team will be
reimbursing each Mazda Dealer $15 for shipping expenses. This credit will be listed on the July parts
statement or if returned after July, will be on the August parts statement. For any questions regarding
credits, please reach out to Dealer Recall Help on OneMazda and attach the actual UPS or Fedex
Ground invoice (not an estimate). NOTE: Overnight or express charges for shipments will not be
reimbursed.
KEEP YOUR UPS OR FEDEX TRACKING NUMBER, THEN PACK AND SHIP VIA UPS GROUND TO:
MAZDA SSPC5 TOOL RETURN
c/o - Crestec USA, Inc.
2410 Mira Mar Avenue
Long Beach, CA 90815
PHOTO OF MDRT Tool to be returned – SSPC5/4621B ONLY
NEW MAZDA DEALERS SINCE MAY 2022. If you do not have this tool, please fill out Dealer Recall
Help on OneMazda advising you are a new dealer, however you may have likely received a
SSPC5/4621B MDRT Tool since beginning operations and it will be required to be returned.
We apologize for any inconvenience these campaigns may cause you and your customers. Your
understanding and support is greatly appreciated.
Sincerely,
Mazda North American Operations
Travis Young
Manager, Recalls
Technical Services Division
June 3, 2024
Attention: Mazda General, Parts and Service Managers
Subject: Repair Procedure Update AND MDRT Tool return for Safety Recall 4621B - Power Liftgate
May Lower & Special Service Program SSP (C5) 2019-2021 Mazda3 / 2020-2021 CX-30 – Control
Units Reprogramming
Attention:
All Mazda General, Service, and Parts Managers
Dear Mazda Dealer Partners,
In May 2022 an MDRT tool was shipped to all active Mazda dealers to repair Special Service Program
SSPC5 and Safety Recall 4621B. As of June 3, 2024 this MDRT Tool below will no longer work as the
tool software has expired. We have posted new, updated repair procedures for both campaigns
using M-MDS on Mazda Global Service Support. You will no longer need to use the MDRT tool to
repair these campaigns and the MDRT must be returned.
ACTION REQUIRED SSPC5/4621B MDRT Tool Return:
With the change to repair SSPC5 and Safety Recall 4621B with M-MDS the MDRT tool must be
returned immediately. If the tool is not returned to the vendor address below, by July 15, 2024
your Mazda dealer will be charged $1,000 to the parts statement. Your District Service Manager
will be updated on a bi-weekly basis on the status of the returned tools.
TOOL RETURN ADDRESS – SHIP ONLY THIS ONE TOOL TO THE ADDRESS BELOW, DO NOT SHIP
TO ANY OTHER ADDRESS. PLEASE SAVE YOUR UPS TRACK #. For any questions regarding this
return, please contact Dealer Recall Help on OneMazda.
DOCUMENT YOUR UPS TRACKING NUMBER, THEN PACK AND SHIP VIA UPS GROUND TO:
MAZDA SSPC5 TOOL RETURN
c/o - Crestec USA, Inc.
2410 Mira Mar Avenue
Long Beach, CA 90815
PHOTO OF MDRT Tool to be returned – SSPC5/4621B ONLY
NEW MAZDA DEALERS SINCE MAY 2022. If you do not have this tool, please fill out Dealer Recall
Help on OneMazda advising you are a new dealer, however you may have likely received a
SSPC5/4621B MDRT Tool since beginning operations and it will be required to be returned.
Please make certain the appropriate personnel in your dealership are familiar with the details of this
return before responding to customer inquiries. We apologize for any inconvenience these
campaigns may cause you and your customers. Your understanding and support is greatly
appreciated.
Sincerely,
Mazda North American Operations
Travis Young
Manager, Recalls
Technical Services Division
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