NHTSA ID Number: 11005690
Manufacturer Communication Number: SSPD7 Owner Letter
TSB/Document Date: 2024-08-05
Summary
Special Service Program (SSPD7) - 2024 CX-30 and 2024 Mazda3 - Body Control Module (BCM) and Vehicle Control Module (VCM) software concern Mazda Motor Corporation has decided to conduct a Special Service Program on certain 2024MY CX-30 vehicles produced from August 22, 2023 through December 1, 2023, and 2024MY Mazda3 vehicles produced from May 25, 2023 through November 30, 2023. If you are a recipient of this notice, your vehicle is included in this SSP. Concern 1: Opening scene of instrument cluster is not displayed as designed Some vehicles may experience that the opening scene* of the instrument cluster is not displayed as designed after the ignition is turned on due to improper control software of the Body Control Module (BCM). * Opening sequence of the instrument cluster refers to the display that occurs immediately after the ignition is turned on, where the vehicle model's logo is shown on the instrument cluster's LCD screen before transitioning to the speedometer display, as well as the sequence where the needles of the analog meters swing to its maximum position then back to initial position. Concern 2: Mazda
Radar Cruise Control (MRCC) may reduce speed to match adjacent lane vehicle While driving on a curved road condition with the Mazda Radar Cruise Control (MRCC) activated, a vehicle in the right or left lane may be detected as an ahead vehicle due to inappropriate detection control program of the Vehicle
August 2024
Special Service Program (SSPD7) - 2024 CX-30 and 2024 Mazda3 - Body Control Module (BCM)
and Vehicle Control Module (VCM) software concern
This notice applies to your vehicle VIN: ______________________
Dear Mazda Owner:
Mazda Motor Corporation has decided to conduct a Special Service Program on certain 2024MY
CX-30 vehicles produced from August 22, 2023 through December 1, 2023, and 2024MY Mazda3
vehicles produced from May 25, 2023 through November 30, 2023. If you are a recipient of this
notice, your vehicle is included in this SSP.
What is the problem?
All vehicles in this SSP may be affected by Concern 1, and some vehicles may be also affected by
Concern 2.
Concern 1: Opening scene of instrument cluster is not displayed as designed
Some vehicles may experience that the opening scene* of the instrument cluster is not displayed
as designed after the ignition is turned on due to improper control software of the Body Control
Module (BCM).
* Opening sequence of the instrument cluster refers to the display that occurs immediately after
the ignition is turned on, where the vehicle model's logo is shown on the instrument cluster's
LCD screen before transitioning to the speedometer display, as well as the sequence where the
needles of the analog meters swing to its maximum position then back to initial position.
Concern 2: Mazda Radar Cruise Control (MRCC) may reduce speed to match adjacent lane vehicle
While driving on a curved road condition with the Mazda Radar Cruise Control (MRCC) activated, a
vehicle in the right or left lane may be detected as an ahead vehicle due to inappropriate detection
control program of the Vehicle Control Module (VCM), and the MRCC unexpectedly reduces vehicle
speed to match that vehicle.
What will Mazda do?
Your Mazda Dealer will reprogram the BCM and VCM with modified software to resolve the
concern(s). The repair will be performed at no cost to you.
How long will the repair take?
It will take approximately half an hour to complete the repair of this SSP; however, your Mazda dealer
may need your vehicle for a longer period of time.
Mazda North American Operations
200 Spectrum Drive, Suite 100
Irvine, CA 92618
- Page 2 What should you do?
We encourage you to contact any Mazda Dealer to schedule an appointment to have your vehicle
repaired as soon as possible. You do not need to bring this notice to the dealer, but it may assist in
the check-in process.
Where is the closest Mazda dealer?
In the USA, to locate your nearest Mazda dealer, please visit our website
www.mazdausa.com/owners or you can search and make an appointment on the MyMazda App. If
you cannot locate a dealer, please contact our Customer Experience Center at (800) 222-5500,
option #6. If your vehicle is in a U.S. Territory, please contact Customer Service where your vehicle is
located: Puerto Rico: www.mazdapr.com or call (787) 620-7546, Saipan: www.carssaipan.com or
call (670) 322-7133, Guam: www.carsguam.com or call (671) 648-2277.
Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda vehicle, please complete and mail the Information
Change Card in the postage paid envelope as soon as possible. This enables us to update our records
and notify the current owner. If you are a vehicle lessor receiving this notice, please take steps to
ensure that this notice is forwarded to the lessee.
Still have questions?
If you have any questions regarding this campaign, in the USA, please visit our website
www.mazdausa.com/owners or call our Customer Experience Center toll free at (800) 222-5500,
option #6. If your vehicle is in a U.S. Territory, please contact Customer Service where your vehicle is
located. Puerto Rico: www.mazdapr.com, or call (787) 620-7546, Saipan: www.carssaipan.com, or
call (670) 322-7133, Guam: www.carsguam.com, or call (671) 648-2277.
Your satisfaction is a priority for Mazda. We actively work to improve our products and search
for solutions to improve your ownership experience. Please accept our apologies for any
inconvenience this program may have caused you.
Sincerely,
Mazda North American Operations
Para información en español, visite www.MazdaSeguridad.com o llame a nuestro Centro de
Experiencia para el Consumidor al (800) 222-5500, opción #8 para hablar con un representante
en español.
Mazda North American Operations
200 Spectrum Drive, Suite 100
Irvine, CA 92618
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TSB/Document ID: SSPD7 Owner Letter
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-23
MFR Internal Campaign ID/Software Version: SSPD7
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem: Instrument Cluster
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