REPAIR PROCEDURE
MAZDA SERVICE PROGRAM MSP61

MSP61 - CX-30 (DM) and Mazda3 (BP) - Connectivity Master Unit (CMU)
software concern
DESCRIPTION
When using a Bluetooth® connected smartphone and talking with handsfree function on a
vehicle with 6 speakers, the person on the other end of the line may have difficulty hearing
the driver’s voice.

OUTLINE OF REPAIR:
Reprogram the CMU software using a USB memory stick.

COVERAGE LIMITATION:
•
•

Vehicles under 3 year/36,000 mile warranty: All repairs in MSP60 will be covered under
Mazda's New Vehicle Limited Warranty.
Vehicles outside the 3 year/36,000 mile warranty: Please submit to Warranty preauthorization. The repair will be reviewed on a case by case basis.

ALL RETAIL, CPO, USED OR UNSOLD IN-STOCK VEHICLES:
When an applicable retailed vehicle is brought into the dealer for any type of repair or scheduled
maintenance, review the “Warranty Vehicle Inquiry” page in eMDCS to check the status of
MSP61. If the status is "OPEN" for MSP61, repair the vehicle according to the procedures
contained in this service bulletin.

A. VEHICLE INSPECTION PROCEDURE
1. Verify the vehicle is within the following VIN range:
Model
Subject VIN range
Subject production date range
CX-30
3MVDM**** RM 600012 - 697060 From August 22, 2023 through May 15, 2024
(MMVO)
Mazda3
3MZBP**** RM 400011 - 426880
From September 5, 2023 through May 15, 2024
(MMVO)
Mazda3 (MC) JM1BP**** R1 650008 - 717608
From May 25, 2023 through March 19, 2024
The asterisk symbol “*” can be any letter or number and only 64,767 U.S. vehicles in the VIN range
are affected.
If the vehicle is within the above VIN and production date ranges and “MSP61” appears in eMDCS
Warranty Vehicle Inquiry, proceed to Step 2.
- If the vehicle is not within the above VIN and production date ranges and
MSP61does not appear in eMDCS Warranty Vehicle Inquiry, return the vehicle to
the customer or inventory.

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REPAIR PROCEDURE
MAZDA SERVICE PROGRAM MSP61

2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect the vehicle for
a Campaign Label MSP61 attached either to the vehicle's firewall, hood or driver door/
door jambs. Refer to eMDCS System - Warranty Vehicle Inquiry Results table below.
NOTE:

Verify the campaign number as the vehicle may have multiple labels.

eMDCS System - Warranty Vehicle Inquiry Results:
If eMDCS displays:

Campaign
Label is:

Action Required:
Contact the Warranty Hotline at (877) 7276626,option 3 to update vehicle history

Present

“Campaign: MSP61 Open”

Not Present

Proceed to “REPAIR PROCEDURE”

Present
“Campaign: MSP61 Closed”
“Campaign: MSP61 Open”
or “Closed” is not

Return vehicle to inventory or customer
Complete a label and apply it to vehicle's
bulkhead
or hood
Campaign does not apply to this vehicle.
Return the vehicle to inventory or customer

Not present
Does
not

Technician Certification level required: Certified or above.
Note: Technician repairing needs to be Certified or above and does not need to be Senior or
Master as long as they have had the required training for using MDARS.

Section A: Tool Information
Description
USB memory stick
(Type A or C)*

Part Number

Quantity

Dealer
Supplied

1

Note
USB memory stick formatted to
FAT32 is required.

Dealer
Optional, if vehicle only has USB-C
1
Supplied
ports and USB stick is type A
* Check and confirm what type of USB port is available in the affected vehicle before repair.
USB-C to A adapter

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REPAIR PROCEDURE
MAZDA SERVICE PROGRAM MSP61

Section B: Flow Chart
NOTE: You must clear any DTC’s (diagnose and repair) before
performing any campaign repair. Any campaign repair will NOT
fix/clear a DTC issue. Once the DTC issue is repaired, then start
the repair process for campaigns.
Make sure Mazda3 (BP) and CX-30
(DM) VIN affected

Update CMU software by USB
memory stick

Clear DTC by MDARS & Collect Diagnostic Information (Manual)

Repair completed

----------END OF SECTION A & B ---------Section C: Repair Procedure - Update CMU software by USB memory stick
CAUTION: PLEASE READ BEFORE REPAIR

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REPAIR PROCEDURE
MAZDA SERVICE PROGRAM MSP61
Prepare the USB memory stick that contains following “kwi” files. Check and confirm what type
of USB port is available in the affected vehicle and format a USB memory stick Type-A or C by
FAT32 accordingly.
NOTE: Confirm the USB memory stick has no other data on it. The USB memory stick should be
used only for the CMU update to avoid any security risks. TO DOWNLOAD THE LATEST CMU
kwi files GO HERE:
Market

Spec.
with NAVI

US/Canada

without
NAVI
with NAVI

Mexico

without
NAVI

Plant
Japan
Mexico
Japan
Mexico
Japan
Mexico
Japan
Mexico

Target ECU
(Hardware #)
BJFN-66-9C0*
DRVP-66-9C0*
BJFP-66-9C0*
DRVR-66-9C0*
BJFR-66-9C0*
DNBJ-66-9C0*
BJHF-66-9C0*
DRVT-66-9C0*

File Name
(New)

Time

7230C1A-NA03_10022
7230C5B-NA03_10022
7230C2A-NA03_10022

12
min

7230C6B-NA03_10022

1.

Download the latest CMU software to the USB memory stick.

2.

Update CMU software according to the procedure detailed in Service Information
‘E020/20 – SOFTWARE UPDATE PROCEDURE FOR 7G TYPE MAZDA CONNECT’.

3.

Make sure that the resultant file is up to date or a later version than in the table.

4. Do not disconnect MDARS from the DLC-2 and move to step 5.
Note:
 If any DTCs should remain after performing DTC erase, diagnose the DTCs according to
the appropriate troubleshooting section of the Workshop Manual before moving to the
next step.

Collect Diagnostic Information (ODR Update) – Upload of Data
WARNING! FAILURE TO PERFORM COLLECT DIAGNOSTIC INFORMATION ODR
UPDATE WILL RESULT IN CLAIM DENIAL, CAMPAIGN REMAINING IN OPEN STATUS AND
VEHICLE HAVING TO COME BACK TO REDO THE DATA PUSH
If the software file is up to date – or the calibration file is equal to or higher than the
suffix in the table, the unit is already modified. If this is the case proceed with Collect
Diagnostic Information (Manual) Update.

Upload Data - Proceed to perform Collect Diagnostic Information (Manual)

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REPAIR PROCEDURE
MAZDA SERVICE PROGRAM MSP61

5. Open the vehicle history on toolbox tab.

6. Click the ‘Collect Diagnostic Information (Automatic)’ and make sure the status
is ‘SUCCESS’ In green on the right. If there is more than one repair (such as
SSPD7), you only need to do one verification for all software updates, it is not
necessary to confirm the ‘Collect Diagnostic Information’ after required module
reprogram every time. Move to the next step.
Only the latest “Collect Diagnostic Information” is the considered valid and that
needs to show “SUCCESS”

CAUTION: If the status is ‘FAILURE’, the Collection Diagnostic Information (latest
vehicle information) has not been submitted to the server, continue with steps

below.

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REPAIR PROCEDURE
MAZDA SERVICE PROGRAM MSP61

7. ‘Collect Diagnostic information’ then click ‘Run’ at the tool box tab.

8. Click ‘Next’

9. This may take around 60 seconds.

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REPAIR PROCEDURE
MAZDA SERVICE PROGRAM MSP61

10. MDARS has collected data and confirmation has been sent to the server.

11. Check to make sure “Collect Diagnostic Information (Manual) appears and
Status shows ‘SUCCESS’ in green. If this step is not completed, your warranty
claim will not be approved and the customer will need to return for a re-repair.

IMPORTANT NOTE
-

All vehicles are required to “Collect Diagnostic Information (Manual) ODR Upload” after
the software update has been completed. If this collection is not uploaded successfully, or
if one or more software updates are missed or done incorrectly, this MSP61 will remain
Open and the warranty claim will not be paid. Dealers will then be required to contact the
customer to bring the vehicle back to correct the concern.

-

Please wait up to 30 minutes after completing the MSP61 operation before submitting the
warranty claim.
12. Proceed to Section D. Campaign Label Installation

----------END OF SECTION C----------

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REPAIR PROCEDURE
MAZDA SERVICE PROGRAM MSP61

D.

Campaign Label Installation

1.

Fill out a “Campaign Label” (9999-95-065A-06) with Campaign No: “MSP61”, your dealer
code, and the repair date. It is OK to bundle multiple campaigns on one label as long as
each campaign is legible. Use more than one label if necessary.

2.

Affix it to the hood or bulkhead as shown:

3.

Return the vehicle to the customer.

END OF REPAIR PROCEDURE

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