7/3/24, 11:43 AM

Federal Recall Bulletin

24PBGD - Safety Recall - DANA Tie-Rod Ball Stud Inspect
and Replace
Number

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24PBGD / 24V433 / 2024-335

Supplier
DANA

Description
DANA Tie-Rod Ball Stud Inspect and Replace

Date
7/3/2024

What’s New
Safety Recall
Campaign start date: 6/17/2024
This bulletin contains secondary inspection procedures and part replacement procedures for tie-rods identified
as SUSPECT under 24PBGB ONLY.
Chassis that have completed 24PBGB inspection with “GOOD” results must also file a claim to close out 24PBGD.
Secondary inspection and replacement procedures are now available through this bulletin for parts found to be
"SUSPECT" in the 24PBGB Safety Recall. Customers will be advised NOT TO DRIVE TRUCKS until this remedy is
completed.

Introduction
This bulletin contains secondary inspection procedures and part replacement procedures for tie-rods identified
as SUSPECT under 24PBGB ONLY.
Chassis that have completed 24PBGB inspection with “GOOD” results must also file a claim to close out 24PBGD.
Secondary inspection and replacement procedures are now available through this bulletin for parts found to be
"SUSPECT" in the 24PBGB Safety Recall. Customers will be advised NOT TO DRIVE TRUCKS until this remedy is
completed.

Situation
All Peterbilt 220, 536, 537, 548, 567, 579, and 589 chassis with tie-rods flagged as SUSPECT in the 24PBGB Safety

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Recall primary inspection.

Resolution
Safety Recall
1. If your truck was previously found “GOOD” in 24PBGB, this bulletin does not apply, and you must close this
bulletin using Recommended Repair code 24PBGDX.
2. Refer to service management and/or SIR for the affected chassis.
3. Request ball stud sample by opening a TCS365 case following the instructions below. The request must
include a photo of the suspect Julian dates from 24PBGB. (Not needed if already submitted on 24PBGC –
same kit.)

Using the Vehicle Support tab in TCS365, open a Technical Assistance case.
From the drop-down menu, first select "Type" = Special Activities.
Then, select "Case Category" = Recall (See picture below)

Select "Area of Concern" = Steering.
Next, in the "Subject" line, write "24PBG Sample."
Finally, in the "Description" box, write the dealer location you would like the samples to go to and to
who's specific attention.
Fill in the remaining vehicle information, then submit the case.
4. Recall 24PBGB primary inspection MUST be completed for the chassis AND the inspection result MUST be
“SUSPECT” before this bulletin applies.
5. Refer to 24PBGB for primary inspection procedures.

NOTE
​ nly DANA tie-rod ends are affected by this bulletin. For USK drag links, see
O
bulletin 24PBGC.
6. If chassis returns “GOOD” during 24PBGB inspection, no secondary inspection or repair is necessary. Follow
instructions in 24PBGB and 24PBGD to close out both campaigns.
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7. Repair claims in 24PBGD for chassis verified as “GOOD” in 24PBGB will be denied.
8. If chassis returns "SUSPECT" during 24PBGB inspection, continue below.
9. Confirm your dealership is in possession of a ball stud sample kit with both a "BAD" and "GOOD" sample
(provided by PACCAR) for comparison PRIOR to the customer’s appointment.
10. Confirm with the customer that your dealership will be the repairing location before ordering parts.
11. See the “Parts by Chassis” list in the Links section for chassis specific parts for replacement of "BAD" parts
only.

Federal Law
​It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or
noncompliance has been corrected.

Warranty
There is no time or mileage limit for this recall repair. Peterbilt will pay for parts at dealer net plus applicable markup and labor:
Chassis is required to have had the primary inspection performed in 24PBGB and had a Tie-rod assembly
inspect as SUSPECT to be eligible.
If your truck was previously found “GOOD” in 24PBGB, this bulletin does not apply, and you must close this
bulletin using Recommended Repair code 24PBGDX (0.1 hours).
0.4 hours labor to perform secondary inspection ONLY (579). (For ball studs that return as “GOOD” during
this secondary inspection only) – NO REPLACEMENT. Use Recommended Repair code 24PBGD1.
0.4 hours labor to perform secondary inspection ONLY (non-aero bumper). (For ball studs that return as
“GOOD” during this secondary inspection only) – NO REPLACEMENT. Use Recommended Repair code

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24PBGD2.
0.6 hours labor to perform secondary inspection and replace ONE tie-rod end which returns “SUSPECT”
during this secondary inspection (non-aero bumper). Use Recommended Repair code 24PBGD3.
0.6 hours labor to perform secondary inspection and replace ONE tie-rod end which returns “SUSPECT”
during this secondary inspection (579). Use Recommended Repair code 24PBGD4.
0.6 hours labor to perform secondary inspection and replace BOTH tie-rod ends which return “SUSPECT”
during this secondary inspection (non-aero bumper). Use Recommended Repair code 24PBGD5.
0.7 hours labor to perform secondary inspection and replace BOTH tie-rod ends which return “SUSPECT”
during this secondary inspection (579). Use Recommended Repair code 24PBGD6.
If tie-rod ends are replaced through this bulletin, an alignment will be required. The claim for the alignment
should include SRT code B24-27J.
If tie-rod ends are replaced through this bulletin and the chassis is equipped with stability control, steering
angle sensor calibration will be required. File an additional claim for the steering angle sensor calibration
using SRT code B24-27I.
Part painting may be required. File an additional claim for painting using SRT code B24-27H.
If your chassis is affected by this bulletin AND 24PBGC USK Drag Link bulletin, and both bulletins require an
alignment, paint, and/or steering angle sensor calibration, file the additional claim on ONE BULLETIN ONLY.
NOTE
​ lignments/paint/steering angle calibrations will be reimbursed ONE TIME ONLY.
A
Doubled claims will be denied.

All steer axle serial numbers (Found in SIR) must be entered into the "Causal Part Serial Number" field in the
claim.

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File the claim within 7 days in accordance with warranty policy.
Take-Off Parts Disposition: Ship take-off parts to PACCAR Warranty Return Center

​PRWS CLAIM CODING
​ ampaign
C
Code:

​24PBGD

Campaign Type​
​Safety Recall
:

Claim
Category:

​Truck

​Repair Type:

​Proactive

Customer
Concern
Code:

​173

​Causal Code:

​50

​ orrective
C
​03
Action Code:

​ esponsibility
R
​CAMP-Campaign
Code:

Failure
Location:

​ 11-0010
​Causal Part:
031

S​ upplier
Code:

​05679BA ​SRT Code:

​685365
B24-27A 0.4 HRS
Perform tie rod inspection per bulletin
procedure (non-aero) 24PBGD
B24-27B 0.5 HRS
Perform tie rod inspection per bulletin
procedure (579) 24PBGD
B24-27C 0.6 HRS
Perform tie rod inspection and replace
one tie rod end per bulletin (non aero)
24PBGD
B24-27D 0.6 HRS
Perform tie rod inspection and replace
one tie rod end per bulletin procedure
(579) 24PBGD
B24-27E 0.6 HRS
Perform tie rod inspection and replace
two tie rod end per bulletin procedure
(non aero) 24PBGD
B24-27F 0.7 HRS
Perform tie rod inspection and replace
two tie rod end per bulletin procedure
(579) 24PBGD
B24-27H 0.5 HRS
Paint all replacements per bulletin
procedure 24PBGD (can only be claimed

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once between 24PBGC or 24PBGD)
B24-27I 0.2 HRS
Calibrate steering angle sensor using
Bendix ACOM, per bulletin procedure
24PBGD (can only be claimed once
between 24PBGC or 24PBGD)
B24-27J 0.5 HRS
Steering Alignment per bulletin
procedure 24PBGD (can only be claimed
once between 24PBGC or 24PBGD)
B24-27K 0.1HRS
Closure of 24PBGD when inspection
results are “GOOD” in 24PBGB (Admin
Only)

Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely repaired
and maintained.
Please see attachment in Links section below for procedures.

Parts
Parts are available to order from PACCAR Parts. However, there may be a backorder.
See the “Parts by Chassis” list in the Links section for chassis specific parts.
BAD take-off parts must be tagged per steps in repair procedures and returned to PACCAR Warranty Return

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Center.
​Quantity

​Part Number

​Description

​*As Needed

​685365

​LH TIE ROD END KIT

​*As Needed

​685366

​RH TIE ROD END KIT

​*As Needed

​818472

​LH TIE ROD END KIT

​*As Needed

​818471

​RH TIE ROD END KIT

​*As Needed

​971748

​LH TIE ROD END KIT

​*As Needed

​971749

​RH TIE ROD END KIT

​*As Needed

​Locally Sourced

​COTTER PIN

​1 can (as needed)

​Locally Sourced

S​ pray Paint (Black or
matching chassis color)

Links
24PBGD Parts by Chassis List
24PBGB Safety Recall Bulletin
PB 24PBG Drag Link and Tie-Rod End Repair Procedures

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July 17, 2024

IMPORTANT SAFETY RECALL

This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:

Safety Recall: 24PBG: USK Drag Link and Tie Rod End Ball Stud Heat Treatment
NHTSA: 24V433
EXPIRATION DATE: NONE

Dear Peterbilt Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Peterbilt Motors Company has decided that a defect which relates to motor vehicle safety exists in certain model year 2025 Peterbilt 220,
520, 536, 537, 548, 567, 579, and 589 vehicles manufactured from 04/11/2024 through 07/03/2024 with USK drag links and/or front steer
axles with USK tie rod ends. Supplier USK used a heat treatment process that may have resulted in ball studs that failed to meet the
supplier’s hardness specification. Affected ball studs may have been incorporated into drag link assemblies and/or tie rod ends. If the ball
stud fractures, the driver may experience a loss of steering and reduced vehicle control, which may increase the risk of a crash. Peterbilt
recommends that affected vehicles are not driven until:
1.
or
2.

The components are inspected and are proven to be outside of the suspect Julian date range.
The components are inspected and replaced if found to be within the suspect Julian date range.

What is the problem?

Certain vehicles may have a tie rod or drag link with a ball stud out of hardness specification.

What will your dealer do?

Your Peterbilt dealer will inspect your truck for suspect components and will replace, as
necessary.

What should you do?

Contact your dealer immediately to schedule an appointment.

Peterbilt has initiated this recall to remedy the issue with no charge to you. Please contact your Peterbilt dealer to schedule an
appointment for these services. To find your Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the QR code.
When contacting your Peterbilt dealer, reference the Safety Recall number, Transport Canada Recall Number, and VIN(s) listed in this
letter. This repair may take up to 4 hours of labor depending on dealer scheduling.
If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenotification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of
reimbursement. Contact your local Peterbilt dealership for details.
If you require further information about this recall or experience any difficulty in making arrangements for this repair, please contact the
Peterbilt Customer Experience Department at PB.Tech.Pubs.Dept@paccar.com.
If you conclude that Peterbilt has not enabled you to remedy this defect in a reasonable time and without charge, you may submit a
complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or
call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten
days. If you no longer own this vehicle, we would appreciate your advising us of the new owner. Please send all known ownership and
address changes to [email protected].
We apologize for any inconvenience this procedure may cause and thank you for your participation in helping Peterbilt provide the
highest levels of customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt
and its dealer network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for
making Peterbilt your truck of choice.

Sincerely,

Michelle Ponsonby
Director of Customer Experience
Peterbilt Motors Company