Daimler Truck
North America LLC

Recall Campaign

July 2024
FL997 A

Emissions Recall: FCCC Clean Idle Label
Models Affected: Specific model years 2019-2024 Freightliner Custom Chassis MT45
and MT55 van chassis, B2 106 school bus chassis, and EH High Cab/EL Low Cab
Econic chassis, manufactured June 24, 2019, through January 13, 2023.
Vehicles are powered by DD5® and DD8® engines, engine model years 2020-2021,
engines manufactured from July 1, 2019, to August 31, 2021.

General Information
Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary Freightliner Custom
Chassis Corporation (FCCC), has determined that an emissions-related defect exists on the vehicles mentioned
above.
Certain vehicles received an incorrect Clean Idle label at the plant.
The existing Clean Idle label will be removed and replaced with a new Clean Idle label.
There are approximately 1,046 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR260).

Replacement Clean Idle Labels
See page 8 for Clean Idle label ordering instructions.
If our records show your dealership has ordered any vehicles involved in campaign number FL997, a list of the
customers and vehicle identification numbers will be available on the DTNA Portal via OWL. Please refer to this
list when ordering parts for this recall.
Table 1 - Replacement Parts for FL997
Campaign
Number

Part Number

Part Description

FL997 A

A 472 221 21 01
WAR260

COMPLETION STICKER

CLEAN IDLE LABEL

Table 1

Page 1

Qty.

Note

1 ea
1 ea

See ’Claims for Credit’ section on
page 2 for filing instructions.

Daimler Truck
North America LLC

Recall Campaign

July 2024
FL997 A

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign Number
FL997 A

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

0.4

996-R233A

12-Repair Recall/Campaign

Remove & Replace Clean Idle Label

Table 2

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first
attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker
in the kit, write the recall number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Recall Campaign.
• In the FTL Authorization field, enter the campaign number and appropriate condition code, FL997-A.
• In the Primary Failed Part Number field, enter 25-FL997-000.
• In the Parts field use the following: Part Type: Other, Part #: A 472 221 21 01, Part Description: Clean Idle
Label, Part Price: $100 (at time of publishing).
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. For administrative time,
enter SRT 939-6010A for 0.3 hours.
• For OWL, the VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the "Copy of Owner Letter" section of this bulletin for reimbursement guidelines for this
recall.)
• Submit a Campaign Pre-Approval inquiry to the Warranty Campaigns Department for a decision and
authorization number.
• Include the approved amount on your claim in Other Charges section.
• In the claim story, first note the authorization number and that the claim includes a reimbursement.
• Retain the documentation and provide it to Warranty Campaigns or Claims Processing if requested.
• When your claim is paid, reimburse the customer the appropriate amount.

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Daimler Truck
North America LLC

Recall Campaign

July 2024
FL997 A

IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via WSC on the DTNA Portal if you
have any questions or need additional information. Export distributors, submit a WSC ticket or contact your
International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Export Distributors: Excess inventory may be returned as noted for U.S. and Canadian dealers. Export locations
will pay freight to return kits. Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full,
less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all
outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee
within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail
outlets within five working days.

Page 3

Daimler Truck
North America LLC

Recall Campaign

July 2024
FL997 A

Copy of Notice to Owners
Emissions Recall: FCCC Clean Idle Label
Your vehicle may be equipped with an incorrect Clean Idle label, which is regulated under applicable emission
regulations.
Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary Freightliner Custom Chassis
Corporation (FCCC), is initiating emissions recall FL997 involving certain FCCC chassis, powered by DD5® and
DD8® engines, engine model years 2020-2021, engines manufactured from July 1, 2019 to August 31, 2021.
Certain vehicles, as described above, received an incorrect Clean Idle label at the plant.
The existing Clean Idle label will be removed and replaced with a new Clean Idle label. The labels will need to be
ordered prior to your appointment and will be installed free of charge by Daimler Truck North America authorized
service facilities. Removal of the old label and affixing the new label will take approximately one half hour.
Please contact an authorized DTNA dealer to arrange to have the recall performed, and to ensure that the label
specific to your vehicle is ordered and available at the dealership, prior to your appointment. To locate a dealer,
search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to ’Locate a Dealer’, and search
for a Freightliner location. You may also confirm your vehicle’s involvement in this emissions recall at URL: https://
dtna-dlrinfo.prd.freightliner.com: 48518/VinLookup/vin-module/getVinLookupPage.
If you do not own the vehicle that corresponds to the identification number(s), which appears on the recall notification,
please return the notification to the Warranty Campaigns Department with any information you can furnish that will
assist us in locating the present owner. If you have leased this vehicle, federal law requires that you forward this
notice to the lessee within 10 days. If you are a subsequent stage manufacturer, federal law requires that you forward
this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition
corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice
for details.
If you have questions about this recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7 a.m.
to 4 p.m. Pacific Time, Monday through Friday, e-mail: [email protected]. For other concerns,
you may contact the Customer Assistance Center at (800) 385-4357.
We regret any inconvenience this action may cause, but feel certain you understand our interest in being compliant
with motor vehicle emissions regulations.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 4

Daimler Truck
North America LLC

Recall Campaign

July 2024
FL997 A

Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Truck North America LLC dealer.
Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter.

Page 5

Daimler Truck
North America LLC

Recall Campaign

July 2024
FL997 A

Work Instructions
Emissions Recall: FCCC Clean Idle Label
Models Affected: Specific model years 2019-2024 Freightliner Custom Chassis
MT45 and MT55 van chassis, B2 106 school bus chassis, and EH High Cab/EL
Low Cab Econic chassis, manufactured June 24, 2019, through January 13, 2023.
Vehicles are powered by DD5® and DD8® engines, engine model years
2020-2021, engines manufactured from July 1, 2019, to August 31, 2021.

Remove & Replace Clean Idle Label
1. Inspect the base label (Form WAR259) for a campaign completion sticker for FL997 (Form WAR260). The
base label is usually located on the front wall under the dash. If a sticker is present for FL997, no work is
needed. If there is no sticker, proceed with the steps below.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
3. Locate the CLEAN IDLE label on the front of the driver-side door and inspect for the manufacturer’s badge.
Is a ‘Detroit Diesel’ logo present on the label, as shown in Fig. 1 ?
YES → No further action is required. Go to step 6.
NO → Continue with step 4.

1
06/04/2024

f012264

1. ‘Detroit Diesel’ Logo
Fig. 1, Clean Idle Label

4. Remove the incorrect clean idle label from the truck. Thoroughly clean the surface with isopropyl alcohol,
and then dry with a clean towel.

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Daimler Truck
North America LLC

Recall Campaign

July 2024
FL997 A

5. Place the new label in the same location.
IMPORTANT: The label is tamper resistant, so it cannot be repositioned once it contacts the surface of the
vehicle.
5.1

To apply the new label, remove the adhesive backing and carefully place the label in the same location from where the old label was removed. See Fig. 2.

IMPORTANT: Ensure to avoid bubbles and creases.
NOTE: A wide, straight edge, such as a plastic putty knife or a rubber squeegee, is recommended to evenly
apply the label to the surface, taking care not to damage the label.
5.2

Start at the top, and while moving downward, slowly lower the label to the surface. See Fig. 3.

06/04/2024

f012265

Fig. 2, Placing the New Label

5.3

06/04/2024

f012266

Fig. 3, Lowering Label to the Surface from Top to Bottom

Use a clean towel to firmly press the label to the vehicle surface; from the center, work outward.
A firm seal around the edges is extremely important to avoid dirt and water ingress.

IMPORTANT: To ensure the tamper feature functionality, allow 24 hours of cure time on the surface at temperatures above 45°F.
6. Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for FL997 (Form
WAR260), indicating this work has been completed.

Page 7

Daimler Truck
North America LLC

Recall Campaign

July 2024
FL997 A

Clean Idle Label Ordering Instructions
DTNA Portal > Service > Daimler Truck Technical Support > Order Center.
1. Navigate to the Order Center on the DTNA Portal by selecting the Service sidebar and navigating to Daimler Truck Technical Support > Order Center. See Figures 4 and 5 below.

Figure 4 – DTNA Portal

Figure 5 – Order Center

Page 8

Daimler Truck
North America LLC

Recall Campaign

July 2024
FL997 A
2. Click the ‘+’ icon next to ‘Add a Clean Idle / Emission / Other Label.’ See Figure 6.

Figure 6 – Clean Idle Label Ordering Process
3. Use the Item drop-down menu and select ‘Clean Idle Label Replacement’. See Figure 7.
4. Complete the fields shown below and select ‘Insert Item.’ See Figure 7.
NOTE: The price for the label at the time of publishing is $100. Add this cost to your FL997 claim for reimbursement.

Figure 7 – Clean Idle Label Ordering Process

Page 9

Daimler Truck
North America LLC

Recall Campaign

July 2024
FL997 A

5. Continue with the order process. See Figures 8-11.
NOTE: The Purchase Order No should be FL997. See Figure 9.

Figure 8 – Clean Idle Label Ordering Process

Figure 9 – Clean Idle Label Ordering Process (Purchase Order No. FL997)

Page 10

Daimler Truck
North America LLC

Recall Campaign

July 2024
FL997 A

Figure 10 – Clean Idle Label Ordering Process

Figure 11 – Clean Idle Label Ordering Process
6. Click ‘Place Order’ to complete the ordering process. Once the request is submitted, you will receive an
email confirmation. Submitting follow-up requests will create duplicate cases. Please call DETROIT™ Daimler
Truck Technical Support (DTTS) at 800-445-1980, or email [email protected] if you have questions.

Page 11