24-NA-132 Service Bulletin/Repair Instructions

Bulletin No.: 24-NA-132
Service Bulletin
Date: July, 2024
WARRANTY ADMINISTRATION

Subject:
Brand:
Warranty Administration – Claim Submission for Field Actions using

Vehicle Wide Programming
Model:
Model Year:

from
Cadillac

Chevrolet
GMC
VIN:

to
LYRIQ
2023
2024
Blazer EV
2024
2024
Colorado
2023
2023
Silverado EV
2024
2024
Canyon
2023
2023
HUMMER EV

SUV
2024
2024
HUMMER EV

Pickup
2022
2024
Involved Region or Country
from
to
—
—
Engine:
Transmission:
All
All
North America
Important: Service agents must comply with all

International, Federal, State, Provincial, and/or

Local laws applicable to the activities it performs

under this bulletin, including but not limited to

handling, deploying, preparing, classifying,

packaging, marking, labeling, and shipping

dangerous goods. In the event of a conflict

between the procedures set forth in this bulletin

and the laws that apply to your dealership, you

must follow those applicable laws.

Important: For complete technical instructions for

Vehicle Wide Programming, please refer to Service

Bulletin 24-NA-113.

The following information introduces new Warranty

Claim Codes associated with field action Vehicle Wide

Programming events and provides instruction on how

to submit all associated labor for the programming

performed. If dealers are to follow this process for

submitting a warranty claim, the specific field action

bulletin will direct dealers to this bulletin.
Vehicle Wide Programming Warranty Claim

Codes

The first three digits of the Warranty Claim Code will

identify if the required Vehicle Wide Programming event

was successful and can close the field action:

First Three Digits of

Code
Result
VPY
Successful programming event
VPB
Blocked programming event – The

module(s) are up to date; no additional programming needed
VPP
Partial programming event successful - This programming result

will not close a field action on its

own. It must have a follow up programming event of Successful

(VPY) or Blocked (VPB) programming signifying all modules associated with the field action have been

programmed successfully.
Claim Submission and Documentation

Requirements

• Retain the Programming Receipt(s) with the

physical copy of the job card (or scan and retain

them for dealers on electronic RO systems).
Copyright 2024 General Motors. All Rights Reserved.
Page 2
July, 2024
• Using the Programming Receipt, enter the total

time listed on the receipt in the Base Labour Time

field on the claim. Round up to the nearest tenth of

an hour when appropriate.

• Submit the Vehicle Wide Programming setup time

published in the applicable Field Action Bulletin in

the Additional Time field.

• Enter the Warranty Claim Code listed on the

Programming Receipt in the SPS Warranty Claim

Code field. Example of this field from Global

Warranty Management:
Bulletin No.: 24-NA-132

hour, and submit the total in the Base Labour

Time field.
• Submit the Vehicle Wide Programming setup time

published in the applicable Field Action Bulletin in

the Additional Time field.

• Only enter one of the Warranty Claim Codes in the

SPS Warranty Claim Code field. It does not

matter which Warranty Claim Code you select to

enter; Global Warranty Management will identify

the other Vehicle Wide Programming events

completed and will also validate the total time to be

paid.

Vehicle Wide Programming and individual module

programming events: If a Field Action also includes

individual modules that need to be programmed

independently from the Vehicle Wide Programming

event such as the radio:

• Add the time from each Programming Receipt for

the individual modules together, then round up to

the nearest tenth of an hour, and submit it in the

Additional Time field with the setup time.

Note: If the programming of an individual module fails

and requires traditional programming (SPS2) to

successfully update the module, enter the additional

programming time in the Other Labour Time field.

Round up to the nearest tenth of an hour when appropriate.
6694563
Multiple Vehicle Wide Programming Events: If more

than one Vehicle Wide Programming event is needed

to be performed due to receiving a partial programming

(VPP) status:

• Add the total time from each Programming Receipt

together, then round up the nearest tenth of an

Field Action Vehicle Wide

Programming Scenarios
Example

Labor OperWarranty

ation

Claim Codes
1 event: Field Action requiring only Vehicle Wide Programming update. One Pro- VPYxxxxxxx gramming Receipt given with Completed

a status Completed (Warranty Claim code starts with

VPY)
(See field

action bulletin)
Submitting labor when a Blocked Programming

Event status (VPB) is given: A Warranty Claim Code

beginning with VPB indicates that all the Vehicle Wide

Programming modules already have the necessary

software level.

• Submit .1 in the Base Labour Time field.

• Submit .2 for setup time in the Additional Time

field.

Module(s)

Programmed
Labor Time
Base Labour

Time - Submit actual

Programming

Time rounded

Vehicle Wide up to nearest

Programming

.10

Additional

Time - Submit setup

time
Notes
Time for Vehicle Wide Programming event is provided on Programming Receipt.
See Field Action for allowed for

setup time.
Bulletin No.: 24-NA-132

Field Action Vehicle Wide

Programming Scenarios
Example

Labor OperWarranty

ation

Claim Codes
1 event: Field Action requiring a Vehicle Wide Programming update. One Program- VPBxxxxxxx ming Receipt given with a

Blocked

status Blocked (Warranty

Claim code starts with VPB)
1 event: Field Action requiring only Vehicle Wide Programming update. Programming receipts given are for

partial programming event

AND a Completed programming event
July, 2024
VPPxxxxxxx Partial

VPYxxxxxxx Completed
VPPxxxxxxx 1 event: Field Action requirPartial

ing a Vehicle Wide Program- VPPxxxxxxx ming update that encounters

Partial

module failures during programming that required pro- 0SYxxxxxxx BCM

gramming using SPS2

VPBxxxxxxx Example: BCM

Blocked
Module(s)

Programmed
Labor Time
Base Labour

Time - Submit .1
Notes
Blocked Status indicates that all

modules are already at Verified

Software Level. Blocked Status

pays .1
(See field

action bulletin)
Vehicle Wide

Programming
(See field

action bulletin)
Base Labour

Time for Vehicle Wide ProgramTime - Subming event is provided on Promit actual

gramming Receipt. Add the total

Programming time listed on each Programming

Time, rounReceipt to determine the total proVehicle Wide

ded up

gramming time to enter in the Base

Programming to nearest .10

Labour Time field
Additional

Time – Submit .2
Additional

Time - Submit setup

time
(See field

action bulletin)
Base Labour

Time - Submit actual

Programming

Time plus an

Vehicle Wide additional .1

for the

Programming

Blocked Programming

event, rounded up

to nearest .10
BCM
-
2 events: Field Action requir- VPYxxxxxxx ing a Vehicle Wide ProgramCompleted

ming update and an addi0SYxxxxxxx tional Module (Example:

radio

radio)
Page 3
(See field

action bulletin)
Time for Vehicle Wide Programming event is provided on Programming Receipt.

A Blocked Status event pays .1.

Add the total time listed on each

Programming Receipt plus the .1

for the blocked event to determine

the total programming time to

enter in the Base Labour Time

field.
Other Labour

For modules needing to be proTime - Subgrammed by SPS2 due to Vehicle

mit BCM pro- Wide

Programming Failure, submit

gramming

time

in Other Labour Time field

time

Additional

Time - Submit setup

time
Base Labour

Time - Submit actual

Vehicle Wide Programming

Programming Time rounded

up to nearest

.10
radio
See Field Action for allowed setup

time
Additional

Time - Submit setup

time plus

radio programming

time
See Field Action for Allowed Setup

Time

Time for Vehicle Wide Programming event is provided on Programming Receipt. If multiple

events are required to complete Vehicle Wide programming,

then add the total time listed on

each Programming Receipt to

determine the total programming

time to enter in the Base Labour

Time field
See Field Action for allowed for

setup time and radio programming

time
Page 4
July, 2024
Example Programming Receipt
Bulletin No.: 24-NA-132
3. Select “Settings.”

4. Select the “Warranty Claim Code” tab.

SPS2 will display the last 1000 programming event

Warranty Claim Codes. Search by VIN and/or the date/

time of the programming event.

Example:
6694564
If a technician does not print the Programming

Receipt(s) at the time of programming, Warranty Claim

Codes are retrievable for a limited time.

The codes can be retrieved as follows:

1. Open Techline Connect on the computer used to

program the vehicle.
6694565
2. Open SPS2.

Version
1
Modified
Released July 18, 2024
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these

technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper

service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job

properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your

vehicle will have that condition. See your GM dealer for information on whether your vehicle may beneﬁt from the

information.
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