Bulletin No.: 24-NA-132

Service Bulletin

Date: July, 2024

WARRANTY ADMINISTRATION
Subject:

Brand:

Warranty Administration – Claim Submission for Field Actions using
Vehicle Wide Programming

Model:

Model Year:
from

Cadillac
Chevrolet

GMC

VIN:
to

LYRIQ

2023

2024

Blazer EV

2024

2024

Colorado

2023

2023

Silverado EV

2024

2024

Canyon

2023

2023

HUMMER EV
SUV

2024

2024

HUMMER EV
Pickup

2022

2024

Involved Region or Country

from

to

—

—

Engine:

Transmission:

All

All

North America

Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict
between the procedures set forth in this bulletin
and the laws that apply to your dealership, you
must follow those applicable laws.
Important: For complete technical instructions for
Vehicle Wide Programming, please refer to Service
Bulletin 24-NA-113.
The following information introduces new Warranty
Claim Codes associated with field action Vehicle Wide
Programming events and provides instruction on how
to submit all associated labor for the programming
performed. If dealers are to follow this process for
submitting a warranty claim, the specific field action
bulletin will direct dealers to this bulletin.

Vehicle Wide Programming Warranty Claim
Codes
The first three digits of the Warranty Claim Code will
identify if the required Vehicle Wide Programming event
was successful and can close the field action:
First Three Digits of
Code

Result

VPY

Successful programming event

VPB

Blocked programming event – The
module(s) are up to date; no additional programming needed

VPP

Partial programming event successful - This programming result
will not close a field action on its
own. It must have a follow up programming event of Successful
(VPY) or Blocked (VPB) programming signifying all modules associated with the field action have been
programmed successfully.

Claim Submission and Documentation
Requirements
• Retain the Programming Receipt(s) with the
physical copy of the job card (or scan and retain
them for dealers on electronic RO systems).

Copyright 2024 General Motors. All Rights Reserved.

Page 2

July, 2024

• Using the Programming Receipt, enter the total
time listed on the receipt in the Base Labour Time
field on the claim. Round up to the nearest tenth of
an hour when appropriate.
• Submit the Vehicle Wide Programming setup time
published in the applicable Field Action Bulletin in
the Additional Time field.
• Enter the Warranty Claim Code listed on the
Programming Receipt in the SPS Warranty Claim
Code field. Example of this field from Global
Warranty Management:

Bulletin No.: 24-NA-132
hour, and submit the total in the Base Labour
Time field.

• Submit the Vehicle Wide Programming setup time
published in the applicable Field Action Bulletin in
the Additional Time field.
• Only enter one of the Warranty Claim Codes in the
SPS Warranty Claim Code field. It does not
matter which Warranty Claim Code you select to
enter; Global Warranty Management will identify
the other Vehicle Wide Programming events
completed and will also validate the total time to be
paid.
Vehicle Wide Programming and individual module
programming events: If a Field Action also includes
individual modules that need to be programmed
independently from the Vehicle Wide Programming
event such as the radio:
• Add the time from each Programming Receipt for
the individual modules together, then round up to
the nearest tenth of an hour, and submit it in the
Additional Time field with the setup time.
Note: If the programming of an individual module fails
and requires traditional programming (SPS2) to
successfully update the module, enter the additional
programming time in the Other Labour Time field.
Round up to the nearest tenth of an hour when appropriate.

6694563

Multiple Vehicle Wide Programming Events: If more
than one Vehicle Wide Programming event is needed
to be performed due to receiving a partial programming
(VPP) status:
• Add the total time from each Programming Receipt
together, then round up the nearest tenth of an
Field Action Vehicle Wide
Programming Scenarios

Example
Labor OperWarranty
ation
Claim Codes

1 event: Field Action requiring only Vehicle Wide Programming update. One Pro- VPYxxxxxxx gramming Receipt given with Completed
a status Completed (Warranty Claim code starts with
VPY)

(See field
action bulletin)

Submitting labor when a Blocked Programming
Event status (VPB) is given: A Warranty Claim Code
beginning with VPB indicates that all the Vehicle Wide
Programming modules already have the necessary
software level.
• Submit .1 in the Base Labour Time field.
• Submit .2 for setup time in the Additional Time
field.
Module(s)
Programmed

Labor Time

Base Labour
Time - Submit actual
Programming
Time rounded
Vehicle Wide up to nearest
Programming
.10
Additional
Time - Submit setup
time

Notes

Time for Vehicle Wide Programming event is provided on Programming Receipt.

See Field Action for allowed for
setup time.

Bulletin No.: 24-NA-132
Field Action Vehicle Wide
Programming Scenarios

Example
Labor OperWarranty
ation
Claim Codes

1 event: Field Action requiring a Vehicle Wide Programming update. One Program- VPBxxxxxxx ming Receipt given with a
Blocked
status Blocked (Warranty
Claim code starts with VPB)

1 event: Field Action requiring only Vehicle Wide Programming update. Programming receipts given are for
partial programming event
AND a Completed programming event

July, 2024

VPPxxxxxxx Partial
VPYxxxxxxx Completed

VPPxxxxxxx 1 event: Field Action requirPartial
ing a Vehicle Wide Program- VPPxxxxxxx ming update that encounters
Partial
module failures during programming that required pro- 0SYxxxxxxx BCM
gramming using SPS2
VPBxxxxxxx Example: BCM
Blocked

Module(s)
Programmed

Labor Time

Base Labour
Time - Submit .1

Notes

Blocked Status indicates that all
modules are already at Verified
Software Level. Blocked Status
pays .1

(See field
action bulletin)

Vehicle Wide
Programming

(See field
action bulletin)

Base Labour
Time for Vehicle Wide ProgramTime - Subming event is provided on Promit actual
gramming Receipt. Add the total
Programming time listed on each Programming
Time, rounReceipt to determine the total proVehicle Wide
ded up
gramming time to enter in the Base
Programming to nearest .10
Labour Time field

Additional
Time – Submit .2

Additional
Time - Submit setup
time

(See field
action bulletin)

Base Labour
Time - Submit actual
Programming
Time plus an
Vehicle Wide additional .1
for the
Programming
Blocked Programming
event, rounded up
to nearest .10

BCM

-

2 events: Field Action requir- VPYxxxxxxx ing a Vehicle Wide ProgramCompleted
ming update and an addi0SYxxxxxxx tional Module (Example:
radio
radio)

Page 3

(See field
action bulletin)

Time for Vehicle Wide Programming event is provided on Programming Receipt.
A Blocked Status event pays .1.
Add the total time listed on each
Programming Receipt plus the .1
for the blocked event to determine
the total programming time to
enter in the Base Labour Time
field.

Other Labour
For modules needing to be proTime - Subgrammed by SPS2 due to Vehicle
mit BCM pro- Wide
Programming Failure, submit
gramming
time
in Other Labour Time field
time
Additional
Time - Submit setup
time

Base Labour
Time - Submit actual
Vehicle Wide Programming
Programming Time rounded
up to nearest
.10

radio

See Field Action for allowed setup
time

Additional
Time - Submit setup
time plus
radio programming
time

See Field Action for Allowed Setup
Time
Time for Vehicle Wide Programming event is provided on Programming Receipt. If multiple
events are required to complete Vehicle Wide programming,
then add the total time listed on
each Programming Receipt to
determine the total programming
time to enter in the Base Labour
Time field

See Field Action for allowed for
setup time and radio programming
time

Page 4

July, 2024

Example Programming Receipt

Bulletin No.: 24-NA-132

3. Select “Settings.”
4. Select the “Warranty Claim Code” tab.
SPS2 will display the last 1000 programming event
Warranty Claim Codes. Search by VIN and/or the date/
time of the programming event.
Example:

6694564

If a technician does not print the Programming
Receipt(s) at the time of programming, Warranty Claim
Codes are retrievable for a limited time.
The codes can be retrieved as follows:
1. Open Techline Connect on the computer used to
program the vehicle.

6694565

2. Open SPS2.
Version

1

Modified

Released July 18, 2024

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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