CAMPAIGN
BULLETIN

SAFETY RECALL

Tie Rod Replacement
Voluntary Safety Recall Campaign
Reference: R23B3
Date: July 25, 2024
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their
inventory covered by this notification until the campaign’s remedy action is performed.):
REVISION 4
Please discard earlier versions of this bulletin.
The announcement from July 2, 2024 has been revised to include the following:
• The restriction on parts for this campaign will be removed and dealers will be able to order parts
via normal process beginning August 9, 2024
 Parts on order in DBS will be fulfilled
Affected
Models/Years:

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

2020-2022 Sentra (B18)

236,238

88

August 16, 2023

YES

***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has
notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain MY2020-2022
Sentra vehicles, manufactured from November 25, 2019 to March 31, 2022, to address a potential issue
with the tie rods.
The tie rod’s strength may be insufficient under certain real world conditions with high input force. This
situation can lead to the left and right side tie rod becoming bent on the affected vehicles. A bent tie rod
condition may impair the driver’s ability to steer the vehicle. The steering wheel may be off-center and/or
experience vibration. In the worst case scenario, if the tie rod breaks, it can lead to a loss of control.
Dealers will replace both the left-hand and right-hand tie rods with countermeasure parts.
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or
DBS National Service History Campaign I.D. R23B3.
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this
recall campaign until after the vehicle has been remedied.

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CAMPAIGN ID: R23B3 | REVISION 4

3. Dealers should use NTB23-078 to remedy any vehicles subject to this campaign.
4. Once repaired, dealers should submit the claim using the claims coding provided, and release the
vehicle.
***** Release Schedule *****
Parts

Repair
Owner
Notification

The restriction on parts for this campaign will be removed and dealers will be able to
order parts via normal process beginning August 9, 2024. Refer to NTB23-078 to
determine the parts required to complete this remedy.
•

NTB23-078

Nissan mailed interim notification letters to owners of affected vehicles in October
2023, via U.S. Mail. Nissan will begin mailing invitation to repair notification letters to
owners of affected vehicles in Winter 2025, via U.S. Mail.

***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the
appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this
voluntary recall campaign, which for any reason enters the service department. This includes vehicles
purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with
that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.

Is this a recall?

A.

Yes.

Q.

Is this a Stop Sale?

A.

Yes.

Q.

What is the reason for the recall?

A.

The tie rod’s strength may be insufficient under certain real world conditions with high input force.

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CAMPAIGN ID: R23B3 | REVISION 4

Q.

What is the possible effect of the condition?

A.

A bent tie rod condition may impair the driver’s ability to steer the vehicle. The steering wheel may
be off-center and/or experience vibration. In the worst case scenario, if the tie rod breaks, it can
lead to a loss of control.

Q.

What will be the corrective action for this voluntary recall campaign?

A.

Dealers will replace both the left-hand and right-hand tie rods with countermeasure parts.

Q.

How long will the corrective action take?

A.

This service, which is conducted at no charge to you for parts and labor, could take up to two (2.0)
hours to complete. However, your Nissan dealer may require your vehicle for a longer period of
time based upon their work schedule.

Q.

When will vehicle owners be notified?

A.

Nissan will begin sending invitation to repair notifications to owners of all potentially affected
vehicles in Winter 2025 via U.S. Mail.

Q.

Is my vehicle safe to drive?

A.

If the steering wheel is off-center and/or you experience vibration, please contact your local
Nissan dealer for immediate instructions on how to transport your vehicle to the dealership. The
dealer will replace both the left-hand and right-hand tie rods with countermeasure parts.

Q.

Is there anything owners can do to mitigate this condition?

A.

If the steering wheel is off-center and/or you experience vibration, please contact your local
Nissan dealer for immediate instructions on how to transport your vehicle to the dealership. The
dealer will replace both the left-hand and right-hand tie rods with countermeasure parts.

Q.

Are parts readily available?

A.

Yes. Parts are on restriction and can be ordered via DBS. The parts restriction will be removed and
dealers can order, as needed, via normal ordering process beginning August 9, 2024.

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

A.

Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. Rental is available upon customer request, while parts are on order.

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CAMPAIGN ID: R23B3 | REVISION 4

EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$260 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense
is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed
information regarding application of rental reimbursement.

Q.

Is there any charge for this remedy?

A.

No. The remedy will be performed for the customer free of charge for parts and labor.

Q.

Will I have to take my vehicle back to the selling dealer to have the service performed?

A.

No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective
action completed.

Q.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

A.

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for
repurchasing or replacing your vehicle.

Q.

What model year vehicles are involved?

A.

Certain Model Year 2020-2022 Nissan Sentra vehicles manufactured from November 25, 2019 to
March 31, 2022.

Q.

Are you experiencing this condition on any other Nissan (or INFINITI) models?

A.

No.

Revision History:
Date

Announcement

Purpose

August 16, 2023

Voluntary Safety Recall

New Campaign Announcement

October 4, 2023

REVISION 1

TSB updated with inspection procedure

June 18, 2024

REVISION 2

TSB updated removing inspection
procedure and parts available with final
remedy

July 2, 2024

REVISION 3

TSB updated parts restriction remaining
in place until further notice

July 25, 2024

REVISION 4

Parts restriction removed

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CAMPAIGN ID: R23B3 | REVISION 4