CAMPAIGN
BULLETIN

SAFETY RECALL

Driver Seat Rail Inspection
Voluntary Safety Recall Campaign
Reference: PC966/PC980
Date: July 23, 2024
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their
inventory covered by this notification until the campaign’s final remedy action is performed.

REVISION 3
Please discard earlier versions of this bulletin.
The announcement from June 8, 2023 has been revised to include the following:
• The restriction on parts for this campaign will be removed and dealers will be able to order parts via
normal process beginning July 30, 2024
 Parts on order in DBS will be fulfilled

PC966
Affected
Population:

Dealer
Inventory:

2023 Pathfinder (R53)

3,955

278

2023 Rogue (T33)

6,911

310

Affected Models/Years:

SERVICE COMM
Activation date:

Stop Sale
In Effect

April 14, 2023

YES

SERVICE COMM
Activation date:

Stop Sale
In Effect

June 8, 2023

YES

PC980 (Expanded Equipment Recall)
Affected Models/Years:
2022-2023 Pathfinder (R53)
2021-2023 Rogue (T33)

Affected
Population:

Dealer
Inventory:

16

NA

21

NA

***** Campaign Summary *****
Nissan is committed to the safety and security of our clients and their passengers. Nissan has notified the
National Highway Traffic Safety Administration (NHTSA) that it is recalling certain MY2023 Pathfinder and
MY2023 Rogue vehicles to inspect the front driver’s seat, and if necessary replace the seat cushion frame.
On certain Nissan Pathfinder and Rogue vehicles, due to a supplier weld quality concern that has since
been corrected, the driver’s seat frame rail welds may detach from the rear inboard seat bracket. As a

CAMPAIGN ID: PC966/PC980 | REVISION 3

result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the
risk of injury to the occupant in the event of a crash.
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS
National Service History Campaign I.D. PC966 and PC980.
2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this
recall campaign until after the vehicle has been remedied.
3. Dealers should use NTB23-033 to remedy any vehicles subject to this campaign.
4. Once repaired, dealers should submit the claim using the claims coding provided, and release the
vehicle.
***** Release Schedule *****
If inspection results indicate that parts replacement is needed, the restriction on
parts for this campaign will be removed and dealers will be able to order parts via
normal process beginning July 30, 2024.
Part Number

Description

87351-6TA1A

FRAME ASSY - CUSHION, FRONT SEAT LH

87351-6TA0A

FRAME ASSY - CUSHION, FRONT SEAT LH

87351-6RD0A

FRAME ASSY - CUSHION, FRONT SEAT LH

87351-6RF0A

FRAME ASSY - CUSHION, FRONT SEAT LH

Parts

Quantity
1
(If Needed)

1
(If Needed)

1
(If Needed)

1
(If Needed)

NOTE: Parts replaced under this activity may be collected through the Nissan Part
Return Program. If a Part Return Required Notification is received by the dealer, it is
important for dealers to return parts applicable specifically to the VIN and repair
order identified.
Repair

•

NTB23-033

Owner
Notification

Nissan will begin sending notifications to owners of all potentially affected vehicles in
June 2023, via U.S. Mail.

*****Service Parts Return*****
The left hand front seat frame assembly part numbers listed in the table below may have been shipped
to dealer service inventory and may contain the defect described in this dealer announcement. Nissan is
requesting dealers to check their parts inventories for all of the part numbers listed in the table below. If a
listed part is found in your parts inventory, do not sell this part, or install this part on any vehicle.
CAMPAIGN ID: PC966/PC980 | REVISION 3

Nissan North America is requesting Dealers to return the listed parts no later than June 23, 2023
using the following instructions:
1.

Create an I-Code RFC, an invoice# is not necessary

2.

Be sure to use these specific comments: “PLEASE ACCEPT THIS RETURN AS PART OF THE NNA
REQUIRED PART RETURN ACTION”.

3.

Upon RFC acceptance notification, send parts back to your facing PDC

If you have any questions, please email: NNAUSPartsOperations@nissan-usa.com
Part Number

Description

Applied Model

87351-6TA1A

FRAME ASSY - CUSHION, FRONT SEAT LH

87351-6TA0A

FRAME ASSY - CUSHION, FRONT SEAT LH

87351-6RD0A

FRAME ASSY - CUSHION, FRONT SEAT LH

87351-6RF0A

FRAME ASSY - CUSHION, FRONT SEAT LH

Pathfinder

***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the
appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this
voluntary safety recall campaign, which for any reason enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with
that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.

Is this a Safety recall?

A.

Yes.

Q.

Is this a Stop Sale?

A.

Yes.

Q.

What is the reason for the Voluntary Safety Recall?

A.

Due to a supplier weld quality concern that has since been corrected, the driver’s seat frame rail
welds may detach from the rear inboard seat bracket. As a result of this issue, the driver’s seat
CAMPAIGN ID: PC966/PC980 | REVISION 3

may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant
in the event of a crash.

Q.

What is the possible effect of this condition?

A.

As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially
increasing the risk of injury to the occupant in the event of a crash.

Q.

What will be the corrective action for this voluntary recall campaign?

A.

Dealers will inspect the front driver’s seat, and if necessary replace the seat cushion frame.

Q.

How long will the corrective action take?

A.

This service, which is conducted at no charge to you for parts and labor, could take up to two (2)
hours to complete. However, your Nissan dealer may require your vehicle for a longer period of
time based upon their work schedule.

Q.

When will vehicle owners be notified?

A.

Nissan will begin notifying owners of all potentially affected vehicles in June 2023 via U.S. Mail.

Q.

Is my vehicle safe to drive?

A.

If you notice excess movement in the driver’s seat, you should take it to your local dealer for
diagnosis. If your vehicle is subject to this campaign, you will receive an Owner Notification letter
from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are
encouraged to have their vehicles remedied as soon as possible upon notification.

Q.

Is there anything owners can do to mitigate this condition?

A.

If you notice excess movement in the driver’s seat, you should take it to your local dealer for
diagnosis. If your vehicle is subject to this campaign, Nissan recommends you contact your local
Nissan dealer to have the front driver’s seat inspected, and if necessary replace the seat cushion
frame.

Q.

Are parts readily available?

A.

Yes. The restriction on parts for this campaign will be removed and dealers will be able to order
parts via normal process beginning July 30, 2024.

CAMPAIGN ID: PC966/PC980 | REVISION 3

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

A.

Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE

DESCRIPTION

502

AMOUNT

Rental Expense

$156 (Max)

Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional
expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for
detailed information regarding application of rental reimbursement.

Q.

Is there any charge for the repair?

A.

No. The remedy will be performed for the client free of charge for parts and labor.

Q.

Will I have to take my vehicle back to the selling dealer to have the service performed?

A.

No, any authorized Nissan dealer is able to perform this service.
For Consumer Affairs: Please inform us of the dealer where you would like to have the service
completed.

Q.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

A.

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for
repurchasing or replacing your vehicle.

Q.

What model year vehicles are involved?

A.

Certain specific Model Year 2023 Nissan Pathfinder vehicles manufactured between September 6,
2022 to November 8, 2022 and certain specific Model Year 2023 Nissan Rogue vehicles
manufactured from September 7, 2022 to October 21, 2022 may be affected.

Q.

Are you experiencing this condition on any other Nissan (or INFINITI) models?

A.

Certain specific Model Year 2023 INFINITI QX60 vehicles are also subject to this recall.

Revision History:
Date

Announcement

Purpose

April 14, 2023

Voluntary Safety Recall Campaign

New Campaign Announcement

May 26, 2023

REVISION 1

Parts return request

CAMPAIGN ID: PC966/PC980 | REVISION 3

June 8, 2023

REVISION 2

Campaign expanded to include service
parts

July 23, 2024

REVISION 3

Parts restriction removed

CAMPAIGN ID: PC966/PC980 | REVISION 3