MC330124 Service Bulletin/Repair Instructions

7/24/24, 1:07 PM
33 01 24_SERVICE SOLUTION: Chassis Calibration Failure
SIB 33 01 24

SERVICE SOLUTION: Chassis Calibration Failure
2024-07-11
This Service Information Bulletin replaces SIB 33 01 24 dated Feb 08, 2024.

What’s New (Specific text highlighted):
Situation text added.

Pre-Check items added.

Notice added under Pre-Check item list.

Note added under Pre-Check item list.

Step added to diagnosis.

Procedure for before replacing the hydraulic pump is replace has been updated.
TSARA note changed.
MODEL

Model

KA1
Type Code

0M23
Model Description

R 1300 GS
SITUATION

The Dynamic Suspension Adjustment (DSA) chassis cannot be calibrated. Various causes can lead to this

fault.
PROCEDURE

Diagnostic Procedure to determine a root cause:

Pre-Check items:

Update the ISTA version to 4.45.10 or newer.

Work on the vehicle at room temperature of at least 68°F (20°C). If outside temperatures are cold, allow

the vehicle to warm up before working on it.

Set vehicle to drive mode: “Road” and ride height to “Auto”.

Check the suspension struts for freedom of movement and contamination.

Check the ride height sensors (position, correct? linkage bent?)

Connect the vehicle to a suitable battery charger. The vehicle voltage must be supplied with at least

13.9 V.
Clear fault memory.

Carry out a test ride (If necessary to adjust the chassie).

Read out fault memory again.
Notice: Only vehicle with adequate power supply of 14 Vdc and 20 A can be correctly diagnosed and

corrected.

Note at this point if there are no fault memory entries, the action is completed and no further action is

required.
If there are still faults, please perform the following diagnostic path:

Diagnosis:
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7/24/24, 1:07 PM
33 01 24_SERVICE SOLUTION: Chassis Calibration Failure
Thoroughly process the fault memory using the Guided Diagnosis; in particular, the following faults

indicate problems with the vehicle electrical system, the battery, or an insufficient voltage supply:
0x801C5E - Chassis, vehicle electrical power system: Turn-off

0x801C5F - Chassis, vehicle electrical power system: Degradation

0x801CAC - Energy management: Shutdown concept level2

0x801CB1 - Energy management: Shutdown concept level1

0x801CBE - Battery Guard: State of charge implausible

0x801CBF - Energy management: State of charge implausible
Use ISTA to carry out the “Calibrate complete hydraulics” test module and follow the instructions.

Observe/check the stroke of the preload adjusters during calibration.
Did the chassis lower after the calibration?

If yes and there are no more chassis fault memories displays, then the bike is

working as designed.
If Not Continue the checks
If the chassis does not move into the high and low positions or the chassis remains in the high position,
Visually check system for leaks.

carry out a visual inspection of the snap fasteners of the hydraulic lines. Snap fasteners with

retaining clips that are open due to bending can come loose during calibration. If you notice a

loosened snap fastener, bend the retaining clips slightly together, connect the snap fastener

correctly and slide the rubber retainer onto the clips.

Delete the fault memory and calibrate the complete hydraulics again. Repeat one more time if necessary.
If calibration is not possible after the above-mentioned checks.

Front and rear preload adjusters / suspension struts move up and down. Calibration failed several times.

You must replace the hydraulic pump (do not exchange pumps from other vehicles).
Before replacing the hydraulic pump, carry out the “Hydraulic suspension pump actuation” test module in

ISTA and then the “lower chassis” test module. Please ensure that the chassis is completely lowered. If in

doubt, repeat the “Lower Chassis” procedure again and press the chassis downwards as well.
Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
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7/24/24, 1:07 PM
33 01 24_SERVICE SOLUTION: Chassis Calibration Failure
Note: Before replacing the hydraulic suspension pump, make sure that the chassis is in the low position. If

the chassis is not in the low position, the suspension struts that are not in the low position must be replaced

as well.
NOTIC

E: Onl

y

create

s

TSARA case once all of the measures have been completed and there has been no solution. Make sure to

follow all WPPM (Warranty Policy and Procedures Manual) guidelines for when TSARA cases are required.
QUESTIONS REGARDING THIS BULLETIN

Technical inquiries

Warranty inquiries

Parts inquiries
Contact the BMW Technical Support Group via TSARA

Submit an IDS ticket to the Warranty Department

Submit an IDS ticket to the Motorrad Parts Department
Supporting Materials

picture_as_pdf 33 01 24 SERVICE SOLUTION - Chassis Calibration.pdf
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33 01 24_SERVICE SOLUTION: Chassis Calibration Failure
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