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32 01 24_HUMMING NOISE WHEN THE STEERING WHEEL RETURNS TO THE STRAIGHT-AHEAD POSITION

SIM 32 01 24
HUMMING NOISE WHEN THE STEERING WHEEL RETURNS TO
THE STRAIGHT-AHEAD POSITION
☐

2024-07-12

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
U25

Model Description
MINI Countryman S ALL4

Production Date
From SoP

SITUATION
A vibration on the steering wheel in combination with a humming type of noise may be noticed when the
steering returns to the straight-ahead position while driving or maneuvering at speeds below 7 mph. See
attached video V32 01 24.

CAUSE
Electronic Power Steering (EPS) gear.

PROCEDURE
Perform vehicle test and check for stored faults.
1. If there are fault memory entries in the EPS, continue diagnosis with applicable test plans: this SI M does not apply.

Or:
1. If there are no fault memory entries in the EPS, replace the EPS as per REP 32 13 572.

PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which considers specific equipment and/or options.
Part Number
Refer to ETK/AIR

Description
Steering gear, electric

Quantity
1

Additionally, other materials and small parts that are not specified above, such as fluids, lubricants, one-time
use screws, nuts, and seals, which must be replaced or installed (according to the ISTA repair
instructions/ETK/AIR), are to be selected from the Electronic Parts Catalog, and/or other approved BMW
Group resources according to the respective vehicle type. Invoiced these items separately under the Repair
Code listed in this bulletin.

CLAIM INFORMATION
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign
repairs open, the programming and encoding procedure may only be invoiced one time.
After replacing the active front stabilizer, select one of these open Technical Campaigns to perform and submit for
updating the vehicle to the required I-level, or higher when applicable (Includes labor operation codes 00 00 006/556,
61 21 528 and 61 00 730).
Please be sure to also perform any additional before and/or after work (including attaching labels) as required by
the open campaigns on the vehicle. Close any other open programming and encoding Campaign repairs as outlined
in the corresponding Service Information Bulletin.

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32 01 24_HUMMING NOISE WHEN THE STEERING WHEEL RETURNS TO THE STRAIGHT-AHEAD POSITION

As determined by the above for what is claimable, this repair is covered under the terms of the MINI New
Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the MINI Certified Pre-Owned Program as
described below.
Repair Code:

3213023900

Steering gear Unpleasant noises

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor
Operation
00 00 006
Or:
00 00 556
And:
61 21 528

Description

Labor Allowance

Carrying out vehicle test (Main work)

As applicable

Carrying out vehicle test (Plusposition work)

As applicable

Supporting voltage of the vehicle electrical system /
recharging vehicle battery

As applicable

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006, or exclude them (including 61 21 528) when the Vehicle Test is included in another repair.
And, as needed:
Labor
Operation

Description

Labor Allowance

61 00 006*

Carrying out vehicle diagnosis, ABL (Work time to
confirm no EPS-related fault memory entries are
stored)

WT FRU

Diagnosis Worktime Flat Rate

2 FRU

Or:
00 58 500*

Work time labor operation codes 61 10 006 and 00 58 500 are not considered Main labor operations.

And:
Labor
Operation
32 13 572
And:
32 13 905

Description

Labor Allowance

Replace electrical steering box (EPS) (after vehicle
diagnosis) (without programming/encoding, (without wheel
alignment)

As applicable

Commissioning of electromechanical steering gear (EPS) /
initialization (after vehicle diagnosis)

As applicable

And for vehicles without an open programming Technical Campaign
Labor
Operation
61 00 730

Description

Labor Allowance

Program/encode control unit(s), includes deleting the fault
memory

As applicable

And:
Checking Wheel Alignment and Adjusting
Labor
Operation

Description

Labor Allowance

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32 00 595
And:
32 00 601
Or:
32 00 630

32 01 24_HUMMING NOISE WHEN THE STEERING WHEEL RETURNS TO THE STRAIGHT-AHEAD POSITION

Kinematics Diagnosis System wheel alignment with ride
height measurement without loading the vehicle
(Plusposition)

As applicable

Adjusting toe-in on front axle (Associated work)

As applicable

Adjusting the rear axle and front axle

As applicable

Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software Ilevel.

If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor
operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the
claim comments.

For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the appliable Repair Code listed in AIR together with the
corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that
applies.
(*) Based on which one applies to your dealer, please refer to SI M01 01 20 or M01 04 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your dealer performed, unless otherwise required by State law.

BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the the Chassis Number (last seven (7) characters of the VIN), and click on the
“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select
the applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units”
button and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the
“Search” icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.
Other Repairs (EPS-related Faults are Stored)
If other eligible and covered work is performed because of performing the ISTA diagnostics, related test
plans, and/or other approved diagnosis procedures, claim this work with the applicable Repair Code listed in
AIR together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s),
including the diagnosis* that applies.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

Supporting Materials
VideosCopyright ©2024 MINI USA, a division of BMW of North America, LLC. All Rights Reserved
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32 01 24

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