News Channel Update |

Vehicle Compliance & Analysis

TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Replace B-Pillar Certification Label – Second
DATE: July 6, 2024
Reprint
MY23-25 EQB, GLA, and GLC (243, 247, and 254)

IMPORTANT SERVICE CAMPAIGN LAUNCH

IMPORTANT: Please review the information in this NCU carefully. FAQs have been provided to
answer the expected questions that may arise. These FAQs may be updated as necessary so
always refer to NetStar-VMI for the most up to date information.

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).

Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Service Campaign Launch Notification
Campaign No. :

Campaign Desc. :

2024060019

24P4092247

July 6, 2024
Replace B-Pillar Certification Label – Second
Reprint

This is to notify you of the Service Campaign Launch to replace the certification label on the B-Pillar on 2,027 Model Year (“MY”)
2023-2025 EQB, GLA, and GLC (243, 247, and 254) vehicles. Vehicles with re-printed B-Pillar labels will be visible and flagged
in VMI as “OPEN” on July 6, 2024. The reprinted labels replace the incorrect labels that were provided for 2024060014.

Background
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined
that on certain MY 2023-2025 EQB, GLA, and GLC vehicles (243, 247, and 254
platform), the B-pillar certification label might not contain the vehicle’s rim size, tire
size, and cold tire inflation pressure information as required by FMVSS 110. In this
case, relevant regulatory requirements might not be met. Mercedes-Benz believes
this issue has no impact on vehicle safety. Mercedes-Benz intends to submit a
petition to NHTSA for exemption from the notification and remedy requirements of
49 U.S.C. chapter 301, pursuant to 49 CFR Part 556, on the basis that this noncompliance is inconsequential as it relates to motor vehicle safety.

Issue

What We’re Doing

MBUSA will conduct a service campaign to remedy new vehicles in dealer
inventory. An authorized Mercedes-Benz dealer will replace the certification label
on the B-Pillar.

Parts

The remedy is available and can be performed as necessary.

Vehicles Affected
2023-2025
EQB, GLA, and GLC

Vehicle Model Year(s)
Vehicle Model

Vehicle Populations
Total Campaign Population

2,027

Next Steps/Notes
Customer Notification Timeline

Customer letters will not be mailed. Retailed vehicles are not included in this
service campaign.

AOMS/SOMS

AOMs – This campaign may generate questions from your dealers.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Frequently Asked Questions (FAQ’s)
❖ What vehicles are affected?
➢ MY 2022-2025 GLE/GLS (167 platform), EQB (243 platform), GLA (247 platform), EQE (294
platform), EQS (296 platform), and GLC (254 platform) vehicles in Dealer Inventory.

❖ Are new vehicles in Dealer Inventory affected by a Stop-Sale?
➢ Yes, per federal regulation, all new vehicles in dealer inventory with a recall are subject
to Stop-Sale until NHTSA decides to grant the petition.
❖ Will there be a remedy campaign or customer letters for the affected retailed and used vehicles?
➢ Not currently. MBAG intends to submit a petition to NHTSA for inconsequential
noncompliance, as it relates to motor vehicle safety. While we await NHTSA’s decision,
only new vehicles in dealer inventory are subject to a remedy campaign.
❖ How will the Dealer Inventory vehicles be remedied and released from the Stop-Sale
requirements?
➢ Dealer inventory vehicles affected by the “Pending” Recall with the same name will be
remedied by this Service Campaign. Once vehicles are remedied, they may be sold.
Please allow 1-2 business days once the warranty claim is submitted under this Service
Campaign for the Pending Recall to be removed in NetStar-VMI. After the Pending Recall
has removed, the remedied vehicle can be DDR’d.
❖ Will the new B-Pillar certification labels be sent to dealers?
➢ Yes, all affected vehicles will have the pre-printed certification label sent to dealerships
automatically. Dealers should not order replacement labels since they are VIN-specific.
❖ Will dealers receive all labels in one shipment?
➢ No, due to printing constraints, labels will be shipped in waves to dealers based on
printing capacity and priority. Vehicles currently in dealer inventory will be prioritized
first and will receive labels between June 8th and June 14th. Additional labels for vehicles
in transit to dealers being provided after June 17th.
❖ How do I know which vehicles are included in each wave?
➢ Please review Netstar-VMI. Vehicles included in a pre-defined wave will display this
service campaign in “Open” status. This status confirms labels were printed and will be
pushed to your dealer. For further info, please see additional FAQ below.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

❖ What if the VIN-specific certification label is damaged/missing?
➢ In case of damaged or missing certification label, the dealer will need to create a
workbench case to order a replacement. Label shipment dates may be subject to change
based on carrier; dealers should wait at least five business days from campaign launch
before creating a workbench case.
❖ How can I find all vehicles affected in my inventory?
➢ Vehicle list can be downloaded from the Campaign section in Netstar. Select: Service >
Campaigns > Service Campaigns (A). Click campaign number 2024060014 (B) and
download the “Open” list (C).
➢ AOI campaign list is updated once a week on Monday.
➢ Additional VIN lists for each wave will be provided to your AOM

❖ How will parts be shipped to me?
➢ Robbinsville Facing Dealers will receive their parts via dedicated delivery with their
standard parts shipment in a marked box. All other dealers will receive labels via FedEx
overnight priority.
❖ Will there be a punch time requirement for RO submission?
➢ No punch time required for this campaign.
➢ If the campaign claim is not submitted on the same day of repair, this will result in a
further delay of “Pending” campaign removal.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

❖ Vehicle was retailed before “Pending” recall date, what should I do with the extra certification
label?
➢ Return all extra labels to dealer-facing PDC using “SCM authorized special return in
Paragon”
➢ Include a note in the return packaging to indicate that the label is “extra”
❖ I recently had a Dealer trade what should I do with the unused certification label?
➢ Return all unused labels to dealer-facing PDC using “SCM authorized special return in
Paragon”
➢ Include a note in the return packaging to indicate that the label is “unused due to dealer
trade” along with the traded dealer code/address information
❖ The tire size information on the replacement certification label does not match the tire size on
the vehicle’s tire sidewall markings, what should I do with the incorrect certification label?
➢ Return all incorrect labels to dealer-facing PDC using “SCM authorized special return in
Paragon”
➢ Include a note in the return packaging to indicate that the label is “incorrect”
❖ What if the dealer installed an incorrect label under campaign 2024060014?
➢ A new service campaign (2024060019 – Replace B-Pillar Certification Label – Second
Reprint) will be provided along with correct reprint labels pushed to dealers.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

2

Campaign No. 2024060019, July 2024

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Models EQB, GLA, and GLC
(243, 247, and 254 platform)
Model Year 2023 – 2025
Replace Certification Label on B-Pillar – Second Reprint

Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain
MY 2023-2025 EQB, GLA, and GLC (243, 247, and 254) vehicles, the B-pillar certification label
might not contain the vehicle’s rim size, tire size, and cold tire inflation pressure information as
required by FMVSS 110. In this case, relevant regulatory requirements might not be met.
Mercedes-Benz believes this issue has no impact on vehicle safety. Mercedes-Benz intends to
submit a petition to NHTSA for exemption from the notification and remedy requirements of 49
U.S.C. chapter 301, pursuant to 49 CFR Part 556, on the basis that this non-compliance is
inconsequential as it relates to motor vehicle safety. MBUSA will conduct a service campaign to
remedy new vehicles in dealer inventory. An authorized Mercedes-Benz dealer will replace the
certification label on the B-Pillar of affected vehicles.

Prior to performing this Campaign:


VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns and perform accordingly.



Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.

Approximately 2,027 vehicles are included.
Order No. P-SC-2024060019

2

Replace Certification Label on B-Pillar – Second Reprint

ATTENTION:
xxxx

Reprinted B-Pillar labels are
identified via D-Code (Figure 1, A).

3-xxxx
Before beginning work, verify the B-pillar
label you are working with has a D-Code
“3-xxxx” if the 2-xxxx label was incorrect.

A

Figure 1

Check Procedure
1. Check B-Pillar label TIRES (Figure 2, A) and
RIM SIZE (Figure 2, B) information.

NOTE: TIRES and RIM SIZE
information should match what is installed
on the vehicle.
a. If TIRES and RIM SIZE information is
INCORRECT (Figure 2), return label to
your Dealer facing PDC following the
“SCM authorized special return in
Paragon”.

Figure 2

P-SC-2024060019

3

Replace Certification Label on B-Pillar – Second Reprint
Check Procedure (continued)
b. If TIRES and RIM SIZE information is
CORRECT (Figure 3) continue to
Check Procedure Step 2.
Note: If the vehicle is equipped with
staggered TIRES and RIM SIZE, confirm both
front and rear match what is on the vehicle!

Figure 3

2. Check and verify this campaign Status is “OPEN” in Vehicle Mastery Inquiry (VMI)
a. If Status is “OPEN”, continue to Work Procedure
b. If Status is not “OPEN”, wait for subsequent Waves. End measure.

Note: If you have a correct label and the vehicle status is not “OPEN” in VMI, the subject vehicle will be included in a
subsequent wave.

Work Procedure
1. Replace identification plate on driver's side B-pillar.
Lightly heat identification plate with a commercially available heat gun.
Refer to WS54.00-P-0125B (000 588 15 84 00 Heat gun).
Carefully remove identification plate with a suitable aid.
Utilize long wedge (W115 589 03 59 00) or a comparable non-marring plastic wedge.
Clean bonding surface with alcohol based cleaner to remove residual adhesive.

P-SC-2024060019

4

Primary Parts Information
Qty.

Part Name

As required (1)*

Identification plate for USA – models 243, 247, and 254

Part Number

A 000 817 54 04

* Required parts will be shipped directly to your dealership and must not be ordered.

__________________________________________________________________________________________________

Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:

Warranty Information
Damage

Operation

Code

Number

40 922 47**

12-2180**

Description

Replace identification plate on driver’s side B-pillar

Labor Time
(hrs.)

0.1

** Requirement for punch times will be waived for this campaign
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change and
updates may not be reflected in this document.

_________________________________________________________________________________________________
P-SC-2024060019