B512022 Service Bulletin/Repair Instructions

7/24/24, 2:06 PM
51 20 22_CRACKING SOUND IN THE HEADLINER AREA
SIB 51 20 22

CRACKING SOUND IN THE HEADLINER AREA
2024-07-15
This Service Information Bulletin (Revision 3) replaces SI B51 20 22 dated March 2023.

What’s New:

Parts and Claim Information sections updated.
☐
THIS REPAIR IS MOBILE FRIENDLY
MODEL

E-Series
Model Description
Production Date
F44
2 Series Gran Coupe
SOP (start of production) –

December 22, 2022
Affected Option

Code

402 Panoramic

Moonroof
SITUATION

While driving on rough roads, a cracking sound is heard coming from the headliner area.

Note: Please see attached video V51 04 22
CAUSE

There are various possible causes.
1. The metal frame of the panorama roof cutout on the headliner is contacting the panorama roof.

2. Movement of the headliner holding clips.

3. The metal frame of the panorama roof cutout separates from the headliner.
CORRECTION

The correction is determined by the cause.
1. Pry open the contact area between the headliner and panorama roof.

2. Apply felt strips to the contact surface of the clips on the headliner brackets.

3. Replace the headliner.
PROCEDURE

Verify that a cracking sound is heard from the headliner area. If yes, proceed to step 1.

Cause 1:
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51 20 22_CRACKING SOUND IN THE HEADLINER AREA
1. Using a clip lifter, pry open the contact

area to increase the gap to eliminate the

contact. Make sure that the metal frame is

not deformed in this visible area. If it is

deformed, replacement is necessary

(Reference the Cause 3 replacement

repair instruction)

2. Reassemble the vehicle and verify

repair.

3. If the noise is still present after

performing this repair, proceed to Cause

2.
Cause 2:
1. Lower the headliner following the repair

instructions listed in AIR/ISTA (51 44 915).

Note: The headliner only needs to be

lowered, and not removed

2. Inspect the headliner. Review (Cause

3:)

3. Remove all the clips from the headliner.

4. Cut felt strips to 20 mm x 10 mm

dimensions and apply it to all the brackets

on the headliner (shown in the photo).

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51 20 22_CRACKING SOUND IN THE HEADLINER AREA
5. Reattach the clips back onto the

headliner and check for movement of the

clips (the clips should be able to move with

little effort).

Note: Damaged clips must be

replaced
Cause 3:

1. After the headliner had been lowered,

during (Cause 2:), it is discovered that the

metal frame is visibly detaching from the

headliner, the headliner must be replaced.

2. Replace headliner following the repair

instructions listed in AIR/ISTA (51 44 011).
PARTS INFORMATION

Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK

or AIR which considers specific equipment and/or options.

Part Number

51 45 2 353 024
Description

Set felt strip self-adhesive
Quantity

Sublet
Description

Headlining panoramic sunroof
Quantity

1
If required:

Part Number

Refer to ETK/AIR
CLAIM INFORMATION

Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks

as described and as applicable below.

Cause 1 (54 12 09 39 00)

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Repair Code:
5412093900
Sunroof visor (SHD, panorama roof) Unpleasant noises
Below are the flat rate unit (FRU) allowances for the following.
Labor Operation

51 00 001*

Or:

00 58 500*

Or:

00 58 000*

And:
Description

Localizing body complaint(s) (Main or Plus as applicable)
Labor Allowance

WT FRU
Diagnosis Worktime Flat Rate (See below) (Plusposition)
2 FRU
Diagnosis Worktime Flat Rate (See below) (Main work)
3 FRU
51 99 000
Work time to eliminate the contact by increasing the gap
2 FRU
Only one Main work flat rate labor operation code can be claimed per workshop visit.

For applicable centers, if work time labor operation code 51 00 001 includes Main work, then only use the Plusposition labor

operation codes for any other repairs that are being performed.
Cause 2 (51 44 90 01 00)

Repair Code:
5144900100
F44 Noise in the panoramic glass sunroof / headlining area
Below are the flat rate unit (FRU) allowances for the following.
Labor Operation

51 00 001*

Or:

00 58 500*

Or:

00 58 000*

And
Description

Localizing body complaint(s) (Main or Plus as applicable)
Labor Allowance

WT FRU
Diagnosis Worktime Flat Rate (See below) (Plusposition)
2 FRU
Diagnosis Worktime Flat Rate (See below) (Main work)
3 FRU
51 44 935

And:
Lowering and reattaching headlining with panoramic glass sunroof
As applicable
Additional work/rework panoramic glass sunroof including

attaching felt part (Associated work)
6 FRU
00 75 750
Only one Main work flat rate labor operation code can be claimed per workshop visit.

For applicable centers, if work time labor operation code 51 00 001 includes Main work, then only use the Plusposition labor

operation codes for any other repairs that are being performed.
And:

Sublet – Bulk Supply Materials (RO and Claim Comments Required)

Sublet Code 4
Reimbursement for the repair-related bulk supply material

(Do not use the BMW part number for claim submission)
See the sublet

reimbursement

calculations below
Sublet reimbursement calculation for claiming the applicable repair-related bulk material (BMW part

numbers) is at the dealer net price amount for the proportional quantity used plus your center’s handling.

Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.

Cause 3 (54 12 09 39 00)

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Repair Code:
51 20 22_CRACKING SOUND IN THE HEADLINER AREA
5144900100
F44 Noise in the panoramic glass sunroof / headlining area
Obtain the flat rate unit (FRU) allowances for the following that applies.
Labor Operation

51 44 011
Description

Removing and installing/replacing headlining (For

equipment specification with panorama roof) (Main work)
Labor Allowance

Refer to AIR
Or:

51 44 511

And, as needed:

51 00 001*

Or:

00 58 500*
Removing and installing/replacing headlining (For

equipment specification with panorama roof)

(Plusposition)
Refer to AIR
Localizing body complaint(s) (Main or Plus as applicable)
WT
Diagnosis Worktime Flat Rate (Plusposition)
2 FRU
If you are using a Main labor code for another repair, use the Plus code labor operation 51 44 511 instead

of 51 44 011.

(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for

documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair

work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes

To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application

resource, start by entering the the Chassis Number (last seven (7) characters of the VIN), and click on the

“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select

the applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units”

button and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the

“Search” icon to display the corresponding listing of “Flat rate unit group details” that are available and their

corresponding FRU allowances.
FEEDBACK REGARDING THIS BULLETIN

Technical Feedback

Warranty Feedback

Parts Feedback
To submit feedback for the technical topic of this bulletin: Submit your

feedback in the rating box at the top of this bulletin

To submit feedback for the CLAIMS section of this bulletin: Submit an IDS

ticket to the Warranty Department, or use the chat available in the

Warranty Documentation Portal

To submit feedback for the PARTS section of this bulletin: Submit an IDS

ticket to the Parts Department
Supporting Materials

Videos

51 04 22
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