NHTSA ID Number: 11005231
Manufacturer Communication Number: B512022
TSB/Document Date: 2024-07-25
Summary
While driving on rough roads, a cracking sound is heard coming from the headliner area.
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51 20 22_CRACKING SOUND IN THE HEADLINER AREA
SIB 51 20 22
CRACKING SOUND IN THE HEADLINER AREA
2024-07-15
This Service Information Bulletin (Revision 3) replaces SI B51 20 22 dated March 2023.
What’s New:
Parts and Claim Information sections updated.
☐
THIS REPAIR IS MOBILE FRIENDLY
MODEL
E-Series
Model Description
Production Date
F44
2 Series Gran Coupe
SOP (start of production) –
December 22, 2022
Affected Option
Code
402 Panoramic
Moonroof
SITUATION
While driving on rough roads, a cracking sound is heard coming from the headliner area.
Note: Please see attached video V51 04 22
CAUSE
There are various possible causes.
1. The metal frame of the panorama roof cutout on the headliner is contacting the panorama roof.
2. Movement of the headliner holding clips.
3. The metal frame of the panorama roof cutout separates from the headliner.
CORRECTION
The correction is determined by the cause.
1. Pry open the contact area between the headliner and panorama roof.
2. Apply felt strips to the contact surface of the clips on the headliner brackets.
3. Replace the headliner.
PROCEDURE
Verify that a cracking sound is heard from the headliner area. If yes, proceed to step 1.
Cause 1:
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51 20 22_CRACKING SOUND IN THE HEADLINER AREA
1. Using a clip lifter, pry open the contact
area to increase the gap to eliminate the
contact. Make sure that the metal frame is
not deformed in this visible area. If it is
deformed, replacement is necessary
(Reference the Cause 3 replacement
repair instruction)
2. Reassemble the vehicle and verify
repair.
3. If the noise is still present after
performing this repair, proceed to Cause
2.
Cause 2:
1. Lower the headliner following the repair
instructions listed in AIR/ISTA (51 44 915).
Note: The headliner only needs to be
lowered, and not removed
2. Inspect the headliner. Review (Cause
3:)
3. Remove all the clips from the headliner.
4. Cut felt strips to 20 mm x 10 mm
dimensions and apply it to all the brackets
on the headliner (shown in the photo).
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51 20 22_CRACKING SOUND IN THE HEADLINER AREA
5. Reattach the clips back onto the
headliner and check for movement of the
clips (the clips should be able to move with
little effort).
Note: Damaged clips must be
replaced
Cause 3:
1. After the headliner had been lowered,
during (Cause 2:), it is discovered that the
metal frame is visibly detaching from the
headliner, the headliner must be replaced.
2. Replace headliner following the repair
instructions listed in AIR/ISTA (51 44 011).
PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which considers specific equipment and/or options.
Part Number
51 45 2 353 024
Description
Set felt strip self-adhesive
Quantity
Sublet
Description
Headlining panoramic sunroof
Quantity
1
If required:
Part Number
Refer to ETK/AIR
CLAIM INFORMATION
Covered under the terms of the BMW
New Vehicle Limited Warranty for Passenger Cars and Light Trucks
as described and as applicable below.
Cause 1 (54 12 09 39 00)
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Repair Code:
5412093900
Sunroof visor (SHD, panorama roof) Unpleasant noises
Below are the flat rate unit (FRU) allowances for the following.
Labor Operation
51 00 001*
Or:
00 58 500*
Or:
00 58 000*
And:
Description
Localizing body complaint(s) (Main or Plus as applicable)
Labor Allowance
WT FRU
Diagnosis Worktime Flat Rate (See below) (Plusposition)
2 FRU
Diagnosis Worktime Flat Rate (See below) (Main work)
3 FRU
51 99 000
Work time to eliminate the contact by increasing the gap
2 FRU
Only one Main work flat rate labor operation code can be claimed per workshop visit.
For applicable centers, if work time labor operation code 51 00 001 includes Main work, then only use the Plusposition labor
operation codes for any other repairs that are being performed.
Cause 2 (51 44 90 01 00)
Repair Code:
5144900100
F44 Noise in the panoramic glass sunroof / headlining area
Below are the flat rate unit (FRU) allowances for the following.
Labor Operation
51 00 001*
Or:
00 58 500*
Or:
00 58 000*
And
Description
Localizing body complaint(s) (Main or Plus as applicable)
Labor Allowance
WT FRU
Diagnosis Worktime Flat Rate (See below) (Plusposition)
2 FRU
Diagnosis Worktime Flat Rate (See below) (Main work)
3 FRU
51 44 935
And:
Lowering and reattaching headlining with panoramic glass sunroof
As applicable
Additional work/rework panoramic glass sunroof including
attaching felt part (Associated work)
6 FRU
00 75 750
Only one Main work flat rate labor operation code can be claimed per workshop visit.
For applicable centers, if work time labor operation code 51 00 001 includes Main work, then only use the Plusposition labor
operation codes for any other repairs that are being performed.
And:
Sublet – Bulk Supply Materials (RO and Claim Comments Required)
Sublet Code 4
Reimbursement for the repair-related bulk supply material
(Do not use the BMW part number for claim submission)
See the sublet
reimbursement
calculations below
Sublet reimbursement calculation for claiming the applicable repair-related bulk material (BMW part
numbers) is at the dealer net price amount for the proportional quantity used plus your center’s handling.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
Cause 3 (54 12 09 39 00)
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Repair Code:
51 20 22_CRACKING SOUND IN THE HEADLINER AREA
5144900100
F44 Noise in the panoramic glass sunroof / headlining area
Obtain the flat rate unit (FRU) allowances for the following that applies.
Labor Operation
51 44 011
Description
Removing and installing/replacing headlining (For
equipment specification with panorama roof) (Main work)
Labor Allowance
Refer to AIR
Or:
51 44 511
And, as needed:
51 00 001*
Or:
00 58 500*
Removing and installing/replacing headlining (For
equipment specification with panorama roof)
(Plusposition)
Refer to AIR
Localizing body complaint(s) (Main or Plus as applicable)
WT
Diagnosis Worktime Flat Rate (Plusposition)
2 FRU
If you are using a Main labor code for another repair, use the Plus code labor operation 51 44 511 instead
of 51 44 011.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the the Chassis Number (last seven (7) characters of the VIN), and click on the
“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select
the applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units”
button and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the
“Search” icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
Supporting Materials
Videos
51 04 22
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- Recommended for automotive headliners in vehicles.
- Formula dries in 30 to 60 minutes.
- Adjustable nozzle.
- Product dries clear.
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TSB/Document ID: B512022
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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