SECOND KEY DELIVERY PROGRAM 23LJ01
Multiple Models and Model Years
Second Key Delivery Program
Frequently Asked Questions
Original Publication Date: December 21, 2023
Q1:
A1:

What is the reason for the program?

The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global
semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second
mechanical key.

*The Smart Key shown above is an example and may be a different design depending on the model of vehicle.
Q2:
A2:

What is Lexus going to do?

Any authorized Lexus dealer will duplicate and provide the owner with one (1) additional Smart Key FREE OF CHARGE. Lexus has
sufficient parts to begin a phased implementation of the remedy.

Q2a:
A2a:

Q3:
A3:

How can I determine if a vehicle is eligible for the Second Key Delivery Program?

Vehicles involved in the Second Key Delivery Program will appear during a TIS/SLP VIN lookup if they are involved in a
phase for which the remedy is available. You can use the chart at the end of this FAQ to determine which phase a vehicle
is involved in and for which phases the remedy is available.

Which and how many vehicles are covered by this program?

There are approximately 214,000 vehicles covered by this Second Key Delivery Program.

Model / Years
2023 GX
2023 IS
2023 LC
2023 LS
2023 UX
2023 ES

Production Period
Early November 2022 – Early January 2023
Early November 2022 – Early January 2023
Late November 2022 – Late December 2022
Late November 2022 – Early January 2023
Late November 2022 – Mid January 2023
Mid-October 2022 – Early January 2023

Approximate Total Vehicles
5,200
4,200
350
300
2,700
8,000
FAQ Page 1 of 4

© 2024 Lexus, A Division of Toyota Motor Sales, USA

2023 - 2024 LX
2023 - 2024 NX (CBU)
2023 - 2024 RX (CBU)
2022 – 2024 NX (NAP)
2023 - 2024 RX (NAP)
2023 - 2024 RZ

Q3a:
A3a:

Q4:
A4:
Q5:
A5:

Early November 2022 – Ongoing
Early November 2022 – Ongoing
Mid November 2022 – Ongoing
Mid-October 2022 – Ongoing
Mid-October 2022 – Ongoing
Mid-January 2023 – Ongoing

Are there any other Lexus/Toyota/Scion vehicles covered by this program in the U.S.?

Yes, there are certain 2022-2024 Toyota Mirai, RAV4, Prius, Prius Prime, 4Runner, C-HR, RAV4 Prime, bZ4X,
Camry, Highlander, Sienna, Tundra, Sequoia, Grand Highlander, Crown and Venza HV vehicles covered under this
program.

How long will pairing the key take?

It will take 45 minutes to pair the key to the vehicle. However, depending upon the dealer’s work schedule, it may be necessary to
make the vehicle available for a longer period of time.

Do guests need to bring anything with them to their appointment to receive their second Smart Key?

Yes. Guests will need to bring the vehicle and original Smart Key equipped with their vehicle to their appointment. The original key
will be used to program the new Smart Key to the vehicle.

Q6:
A6:

Some vehicles have a different Smart Key that is not being impacted at this time.

Q7:
A7:

NX, RX, LX and RZ

Q8:
A8:

Q9:
A9:
Q10:
A10:

Q11:
A11:

Q12:
A12:

TBD
TBD
TBD
TBD
TBD
TBD

Why does this only apply to certain vehicle models?

Which models are currently being produced with only one (1) Smart Key?
What is the difference between a Type #2 (15CY) and Type #3/#4 (19CY) Smart Key?

The Type #2 (15CY) and Type #3/Type #4 (19CY) Smart Keys have a different design and use different semiconductors. The
models that use these different types of Smart Keys are explained in the chart below. Due to differences in the supply of the
semiconductors used, the timeline for each type is different.

How long will the shortage last?

We continue to work diligently to minimize the impact to our guests. At this time, we estimate that all models will return to production
with two (2) Smart Keys in July 2024.

How will Lexus notify guests when their second Smart Key is available?

We plan to notify affected guests by first class mail when second keys are available and ask guests to return to a Lexus dealer with
their vehicle and original Smart Key so dealers can program a new second key and provide it to the guest. The mailing will also occur
in phases, and the timing will be approximately one week after the announcement of each phase.

Is the second Smart Key delivery part of Lexus’ New Vehicle Limited Warranty?

No. The second key delivery is not considered part of Lexus’ New Vehicle Limited Warranty. This is simply the delivery of the second
Smart Key included in the purchase of the vehicle, but which was unavailable at the time of the vehicle delivery due to the ongoing
chip shortage situation.

A guest recently had a new Smart Key registered to their vehicle and now there is a message on the Multi-Information Display (MID)
about a new key being registered. Is this normal?

Yes. Depending on the model, a message may display for up to 10 days and is intended to provide the owner a notice that a new key
has been registered. This message is displayed to inform the owner that a new key has been registered and help prevent the vehicle
from being stolen if the registration was unauthorized. Refer to the Repair Manual or Owner’s Manual for more information.

FAQ Page 2 of 4
© 2024 Lexus, A Division of Toyota Motor Sales, USA

Q13:
A13:
Q14:
A14:
Q15:
A15:

What if a guest has lost their original key or has an urgent need for a second key, but is not yet eligible for the program because they
are involved in a later phase?

If a guest has lost their only Smart Key or has an urgent need for a second key, please provide them with a second key as a goodwill
gesture if they are involved in a later phase. For other extenuating circumstances, please have the guest contact the Lexus Guest
Experience Center for further assistance.

How does Lexus obtain my mailing information?

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.

What if I have additional questions or concerns?

If a guest has additional questions or concerns, please have them contact the Lexus Brand Engagement Center at 1-888-2553987 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 3 of 4
© 2024 Lexus, A Division of Toyota Motor Sales, USA

Current Phase Timing and Vehicle Eligibility (Updated: 05/31/2024)
The table below describes the phases currently planned for the Second Key Delivery
Program and the estimated timing of announcement. This table will be updated over
time as more details become available.

Dealers can identify which models were produced with one (1) Smart Key and which
phase a vehicle belongs to using the chart below.
Example: Guest has an LC produced in December 2022. Confirm the production
date of the vehicle against the Start and End Production Dates in the table below to
confirm if the vehicle was produced with one (1) Smart Key. If so, check the color of
the box corresponding to the model and production month in the table below, and
compare to the Phase summary table to the left. The box for LC produced in
December has a dark green color which means it is part of Phase 1, which is
currently estimated to be announced in June 2023.

FAQ Page 4 of 4
© 2024 Lexus, A Division of Toyota Motor Sales, USA