Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: May 9, 2024
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

LIMITED SERVICE CAMPAIGN 24TD03 Remedy Notice
Certain 2022 Model Year Mirai
Infotainment “Service” Submenu Is Not Visible

Model / Years
2022 Mirai

Production Period
Mid November 2021 –
Mid October 2022

Approximate Total Vehicles
100

Condition
Certain model year 2022 Toyota Mirai vehicles with Advanced Drive may not have the latest multimedia system
software installed. In these vehicles, if the latest multimedia software is not installed, a submenu (called
“Service”) is not displayed, and the option to enable Over the Air (OTA) updates for Advanced Drive is not
shown.
Remedy
Any Authorized Toyota dealer will update the software in the multimedia system FREE OF CHARGE.

This Limited Service Campaign will be available until May 2027, and is only available at an authorized Toyota
dealer.
Covered Vehicles
There are approximately 100 vehicles covered by this Limited Service Campaign. There were no vehicles
distributed to Puerto Rico involved in this Limited Service Campaign.
Owner Letter Mailing Date
Toyota will begin to notify owners in late May 2024. A sample of the owner notification letter has been included
for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.

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Limited Service Campaign 24TD03 - D - Page |2

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing
repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Limited Service Campaign.
Toyota expects dealers to visit https://toyota-recall-disclosure.imagespm.info/ and complete a Customer
Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along
with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact
the customer when the remedy becomes available.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.

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Limited Service Campaign 24TD03 - D - Page |3

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Limited Service Campaign. Please welcome them to your dealership and answer any questions that
they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit,
unless noted otherwise in the LSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to the Toyota Newsroom https://pressroom.toyota.com/
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to currently have completed all of the following courses:
• TIC206A – Electrical repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
© 2024 Toyota Motor Sales, USA

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Warranty Reimbursement Procedure

Op Code
24TD03R1
•
•

Description
Update Head Unit Software

Flat Rate Hours
0.4

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
In the rare case that the Head Unit has the latest software, use opcode 24TD03R1.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

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Campaign Designation / Phase Decoder

24TD03
24

T

C

03

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)

01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2024 Toyota Motor Sales, USA

LIMITED SERVICE CAMPAIGN 24TD03 (Remedy Notice)
Certain 2022 Model Year Mirai
Infotainment “Service” Submenu Is Not Visible
Frequently Asked Questions
Original Publication Date: May 9, 2024
Q1:
A1:

What is the condition?

Q2:
A2:

What is Toyota going to do?

Certain model year 2022 Toyota Mirai vehicles with Advanced Drive may not have the latest multimedia
system software installed. In these vehicles, if the latest multimedia software is not installed, a
submenu (called “Service”) is not displayed, and the option to enable Over the Air (OTA) updates for
Advanced Drive is not shown.

Toyota will send an owner notification by first class mail starting in late-May 2024, advising owners to
make an appointment with their authorized Toyota dealer to have the multimedia system software
updated FREE OF CHARGE.

Q2a:
A2a:

Q3:
A3:

Q4:
A4:

Q5:
A5:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until May 2027.

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 100 vehicles covered by this Limited Service Campaign.
Model Name

Model Year

Production Period

Mirai

2022

Mid-November 2021 –
Mid October 2022

How long will the repair take?
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it
may be necessary to make the vehicle available for a longer period of time.

What if I previously paid for repairs related to this Limited Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

FAQ Page 1 of 2
© 2024 Toyota Motor Sales, USA

Q6:

The owner letter mentioned an update for Advanced Drive after the Infotainment system is updated,
what is this?

A6:

The Advanced Drive feature on your vehicle has available software updates. However, this update
could not be applied to your vehicle until the Infotainment system was updated to display the “Service”
submenu. Now that the infotainment software has been updated you can, at your option, update the
Advanced Drive system.

Q7:
A7:

Q8:
A8:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.

FAQ Page 2 of 2
© 2024 Toyota Motor Sales, USA

TOYOTA
Certain 2022 Model Year Mirai
Infotainment “Service” Submenu Is Not Visible
Limited Service Campaign (Remedy Notice)
[VIN]
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which
includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
Certain model year 2022 Toyota Mirai vehicles with Advanced Drive may not have the latest multimedia system
software installed. In these vehicles, if the latest multimedia software is not installed, a submenu (called
“Service”) is not displayed, and the option to enable Over the Air (OTA) updates for Advanced Drive is not
shown.

What will Toyota do?
Any Authorized Toyota dealer will update the software in the vehicle’s multimedia system FREE OF CHARGE.

What should you do?
Please contact your authorized Toyota dealer to make an appointment to the remedy performed. The
remedy will take approximately 45 minutes. However, depending on the dealer’s work schedule, it may
be necessary to make your vehicle available for a longer period of time.

This Limited Service Campaign will be offered until May 9, 2027 and will only be available at an
authorized Toyota dealer.
Once the infotainment system software is updated by your authorized Toyota Dealer, you will have access to
the “Service” submenu and can receive over the air (OTA) updates to your vehicle. Your vehicle is equipped
with Advanced Drive and there is a software update available for Advanced Drive. Below are the steps to
initiate the over-the-air update for Advanced Drive. You may decide to initiate this update at a time that is
convenient for you.

1. Turn the vehicle ON (key ON engine ON).
CAUTION: Ensure this is not done in an enclosed space.

2. From the multimedia screen, go to the App Suite page by
navigating to Menu – Apps – Services.

3.Once navigated to the Services page within the App Suite, select
the SWUapl icon. This will begin the Sync process.

4. Once synced, select Next to go to the Terms of service page.
5. If you agree to the terms, select Agree; this will start the download
process.
Note: If you do not agree to the terms, your vehicle will not
download this software update or any future updates unless
you return to this menu and accept the terms.

This process can take several minutes, up to ~30 minutes, depending
on your cellular connection.

6. Once the installation has completed, the bottom notification
window will show “Software update complete.”

What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions.
• For more information on this and other campaigns, please visit www.toyota.com/recall.
 If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification
Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.