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Original Publication Date: June 17, 2024
To:

All Lexus Area General Managers and Assistant General Managers

SERVICE CAMPAIGN RENOTIFICATION
OWNER RENOTIFICATION 24R001
Service Campaign completion is an important part of our commitment to meet guest expectations of Lexus products. Lexus will be conducting
follow-up notifications to remind owners of the incomplete campaign status and upcoming expiration date for the campaigns listed below.
We request your assistance in completing the applicable campaign repairs as owners receive follow-up notifications and contact your
dealership. Please note the follow-up activity may cause an increase in owner appointments. Lexus plans to mail these follow-up activities in
the weeks to come. Please take this into consideration when analyzing your workforce requirements.
Campaigns Covered in the Renotification
Approximate
Renotification
UIO

Campaign

Model and Model Year

22LD01

Optional Body-Colored Rear Spoiler Designed for: Certain 2021 Model
Year IS 300 Vehicles

1,000

22LD02

Optional Body-Colored Rear Spoiler Designed for: Certain 2021 Model
Year IS 300 Vehicles

300

Renotification
Schedule

Late June 2024

Follow-Up Owner Notification Letter Mailing Date
The Campaign Follow-Up Owner Notification(s) will begin in late June. The owner will be notified using the following method:
• Postcard

© 2024 Lexus, A Division of Toyota Motor Sales, USA

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Dealer Inventory Procedures
Pre-Owned Vehicles in Dealer Inventory
To ensure guest satisfaction, Lexus requests that dealers complete Safety Recalls, Special Service Campaigns, or Limited Service Campaigns
on any used vehicles currently in dealer inventory prior to guest delivery. However, if the campaign cannot be completed (for example, due
to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the guest that the vehicle is involved in a Safety Recall,
Special Service Campaign, or Limited Service Campaign.
Lexus expects dealers to visit https://lexus-recall-disclosure.imagespm.info/ and complete a Guest Contact and Vehicle Disclosure Form.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in
Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly
launched campaigns.
L/Certified Vehicles
The LCertified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCertified until all applicable Safety Recalls, Special Service
Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Guest Handling, Parts Ordering, and Remedy Procedures
Technical Instructions
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and/or Service Campaigns on the vehicle during
the time of appointment.
Parts Ordering
The applicable parts ordering information can be found in the Dealer Letter and Technical Instructions of the specific campaign. As a general
practice, please utilize the following guidelines to determine your parts order for this renotification activity:
• Check current stock levels.
• Subsequent orders should be based on guest appointments.
• Replenishment orders of parts should be based on a "sell one, buy one" basis.
Guest Handling and Dealership Follow-Up
Please consider this follow-up notice a great opportunity to focus on assuring guests that their safety remains a top priority at Lexus. Guests
who receive a Safety Recall and/or Service Campaign Follow-Up Notice may contact your dealership with questions regarding the letter
and/or remedy. Please ensure that all guest contact personnel are aware of this Safety Recall or Service Campaign and know how to
accurately answer a guest’s questions or how to direct the guest to someone that can. Please welcome them to your dealership and answer
any questions that they may have.
Lexus encourages dealerships to follow-up with their guests by telephone to encourage them to complete this Safety Recall and/or Service
Campaign. The following word track has been provided for this purpose. To assure a consistent and accurate description of the Safety Recall
and/or Service Campaign is communicated to the guest, dealership associates are requested to refer to the specific Safety Recall or Service
Campaign Q&A (available in TIS) to answer any specific customer questions.

Hello [Mr./Ms.]

______________ [Guest Name],

Our dealership [Dealership Name] is following up with you regarding Safety Recall/Service Campaign [Safety
Recall/Service Campaign No.] which involves [Safety Recall/Service Campaign Title]. Our records indicate that your
vehicle has not been remedied under this Safety Recall/Service Campaign. As a guest convenience, I would like to answer
any questions that you may have. [Answer any questions using the applicable campaign Q&A]
May I schedule an appointment for your vehicle to complete this [Important Safety Recall/Service Campaign]?
What date and time will be convenient for you to bring your vehicle into our service department which is located at
[dealership address]. If you have any further questions or concerns, please contact me at
[contact name and telephone
no.]
© 2024 Lexus, A Division of Toyota Motor Sales, USA

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NOTE: Additional guidelines regarding dealership follow-up for non-completed recalls and other campaigns can be found in Warranty Policy
5.21.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Owner Renotification of Non-Completed Safety Recall, Special Service or Limited Service Campaign.
Thank you for your cooperation.

LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC

© 2024 Lexus, A Division of Toyota Motor Sales, USA