Lexus, A Division of Toyota Motor Sales,
USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: June 20, 2024
To:

All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers

SPECIAL SERVICE CAMPAIGN 24LC02 (Remedy Notice)
Certain 2023 Model Year Lexus ES250, ES300h, ES350
Certain 2023 Model Year Lexus LS500
Certain 2023 Model Year Lexus RX350, RX350h, RX500h
Certain 2023 Model Year Lexus RZ450e
Certain 2023 Model Year Lexus UX250h
Data Communication Module (DCM) Update
Model / Years
2023 ES250
2023 ES300h
2023 ES350
2023 LS500
2023 RX350
2023 RX350h
2023 RX500h
2023 RZ450e
2023 UX250h

Production Period
Late October 2022
Mid-February 2023 to Early April 2023
Mid-October 2022 to Mid-March 2023
Mid-November 2022
Early November 2023 to Early April 2023
Late November 2023 to Late March 2023
Mid-November 2022 to Late March 2023
Late January 2023 to Early March 2023
Early August 2022 to Late March 2023

Approximate Total Vehicles
1
2
10
1
20
10
5
2
10

Condition
The Data Communication Module (DCM), which supports Lexus Connected Services in your vehicle, may not have activated properly during
vehicle delivery. This results in all connected services becoming inoperative, including Safety Connect features such as the SOS emergency
calling feature.
Remedy
Lexus dealers will update the data communication module DCM FREE OF CHARGE.
Covered Vehicles
There are approximately 60 vehicles covered by this Special Service Campaign. There are no Puerto Rico destined vehicles involved in this
Special Service Campaign
Owner Letter Mailing Date
Lexus will begin to notify owners in Late June 2024. A sample of the owner notification letter has been included for your reference.

Lexus makes significant effort to obtain current guest name and address information from each state through industry resources when mailing
owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Special Service Campaign announcement,
it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,
please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical
Instructions found on TIS.

© 2024 Lexus, A Division of Toyota Motor Sales, USA

Special Service Campaign 24LC02 - D - Page |2

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure guest satisfaction, Lexus requests that dealers complete this Special Service Campaign on any new or used vehicles currently in
dealer inventory that are covered by this Special Service Campaign prior to guest delivery. However, if the campaign cannot be completed
(for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the guest that the vehicle is involved
in a Special Service Campaign.
Lexus expects dealers to visit https://lexus-recall-disclosure.imagespm.info/ and complete a Guest Contact and Vehicle Disclosure Form.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate
information for newly launched campaigns.

Lexus Certified Used Vehicle (LCUV)
The LCertified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited-Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCertified until all applicable Safety Recalls, Special Service
Campaigns, and Limited-Service Campaigns have been completed on that vehicle.

Guest Handling, Parts Ordering, and Remedy Procedures
Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Special Service Campaign.
Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to ensure a consistent message is
communicated.
Guests with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the
SSC dealer's letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.17, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to
the Lexus Newsroom https://pressroom.lexus.com/
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly; technicians performing this repair are required to have completed the following course:
• LIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility
to select technicians that have completed the above courses to perform this repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the
time of appointment.
© 2024 Lexus, A Division of Toyota Motor Sales, USA

Special Service Campaign 24LC02 - D - Page |3

Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to guest delivery.

Warranty Reimbursement Procedures
Warranty Reimbursement Procedure

Op Code
24LC02R1
•
•

Description
DCM OTA Reflash

Flat Rate Hours
0.8

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
In the rare case that the vehicle’s software contains the latest calibration ID (no software update needed), use corresponding vehicle
opcode 24LC02R1.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by Lexus for various
government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect
Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
© 2024 Lexus, A Division of Toyota Motor Sales, USA

Special Service Campaign 24LC02 - D - Page |4

Campaign Designation / Phase Decoder

Examples:
19LA01 = Launched in 2019, Lexus, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20LC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21LE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Special Service Campaign.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

© 2024 Lexus, A Division of Toyota Motor Sales, USA

SPECIAL SERVICE CAMPAIGN 24LC02 (Remedy)
Certain 2023 Model Year Lexus ES250, ES300h, ES350
Certain 2023 Model Year Lexus LS500
Certain 2023 Model Year Lexus RX350, RX350h, RX500h
Certain 2023 Model Year Lexus RZ450e
Certain 2023 Model Year Lexus UX250h
Data Communication Module (DCM) Update
Frequently Asked Questions
Original Publication Date: June 20, 2024
Q1:
A1:

What is the condition?

Q2:
A2:

What is Lexus going to do?

Q3:
A3:

Which and how many vehicles are covered by this Special Service Campaign?

The Data Communication Module (DCM), which supports Lexus Connected Services in your vehicle, may not have activated
properly during vehicle delivery. This results in all connected services becoming inoperative, including Safety Connect features such
as the SOS emergency calling feature.

Authorized Lexus dealer will update the Data DCM FREE OF CHARGE.

There are approximately 60 vehicles covered by this Special Service Campaign.

Q3a:
A3a:

Q4:
A4:

Model Name

Model Year

Production Period

ES250
ES300h
ES350
LS500
RX350
RX350h
RX500h
RZ450e
UX250h

2023
2023
2023
2023
2023
2023
2023
2023
2023

Late October 2022
Mid-February 2023 to Early April 2023
Mid-October 2022 to Mid-March 2023
Mid-November 2022
Early November 2023 to Early April 2023
Late January 20233 to Late March 2023
Late November 2022 to Late March 2023
Late January 2023 to Early March 2023
Early August 2022 to Late March 2023

Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in the U.S.?

Yes, certain 2023 Corolla, GR Corolla, Corolla Cross, Highlander, Prius, RAV4, RAV4 Prime, and Venza Toyota
vehicles are also involved in Special Service Campaign 24TC03.

How long will the repair take?

The repair takes approximately 45 mins. However, depending on the dealer’s work schedule, it may be necessary to make the
vehicle available for a longer time.

FAQ Page 1 of 2
© 2024 Lexus, A Division of Toyota Motor Sales, USA

Q5:
A5:

How does Lexus obtain my mailing information?

Q6:
A6:

What if I have additional questions or concerns?

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.

If you have additional questions or concerns, please contact the Lexus Brand Engagement Center (1-800-255-3987) - Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 2 of 2
© 2024 Lexus, A Division of Toyota Motor Sales, USA

Certain 2023 Model Year Lexus ES250, ES300h, ES350
Certain 2023 Model Year Lexus LS500
Certain 2023 Model Year Lexus RX350, RX350h, RX500h
Certain 2023 Model Year Lexus RZ450e
Certain 2023 Model Year Lexus UX250h
Data Communication Module (DCM) Update
Special Service Campaign 24LC02
[VIN]
Dear Lexus Guest:
At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior guest
satisfaction, Lexus is announcing a Special Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current
owner.
What is the condition?
The Data Communication Module (DCM), which supports Lexus Connected Services in your vehicle, may not have activated properly during
vehicle delivery. This results in all connected services becoming inoperative, including Safety Connect features such as the SOS emergency
calling feature.
What will Lexus do?
Any authorized Lexus dealer will update the DCM FREE OF CHARGE.
What should you do?
Please contact your authorized Lexus dealer to make an appointment to have the Special Service Campaign performed. The remedy
will take approximately 45 minutes. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle
available for a longer period.

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for
reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment,
and ownership information to Lexus’ online, self-service portal. Log-in to your Lexus Drivers account at
https://drivers.lexus.com/lexusdrivers/, click on the “Service” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit
Reimbursement Request”.
Alternatively, if you prefer to mail this information for reimbursement consideration, please use the address below:
Lexus, A Division of Toyota Motor Sales, U.S.A., Inc.
PO Box 259001 – SSC/CSP
Mail Drop E3-2D
Plano, TX 75025-9001
Please refer to the attached Reimbursement Checklist for required documentation details.
What if you have other questions?
•
•

Your local Lexus dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.lexus.com/recall.

•

If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Brand Engagement Center
(1-800-255-3987) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 8:00 am to 7:00 pm Eastern Time.

If you would like to update your vehicle ownership or contact information, please visit https://drivers.lexus.com/lexusdrivers.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.