SECOND KEY DELIVERY PROGRAM 23TJ01
Multiple Models and Model Years
Second Key Delivery Program
Frequently Asked Questions
Original Publication Date: December 21, 2023
Q1:
A1:

What is the reason for the program?
The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022
due to a global semiconductor shortage impacting certain microchips. The affected vehicles were
delivered with one (1) Smart Key and a second mechanical key.

*The Smart Key shown above is an example and may be a different design depending on the model of
vehicle.
Q2:
A2:

What is Toyota going to do?
Any authorized Toyota dealer will duplicate and provide the owner with one (1) additional Smart Key
FREE OF CHARGE. Toyota has sufficient parts to begin a phased implementation of the remedy.
Q2a:
A2a:

How can I determine if a vehicle is eligible for the Second Key Delivery Program?
Vehicles involved in the Second Key Delivery Program will appear during a TIS/SLP VIN lookup
if they are involved in a phase for which the remedy is available. You can use the chart at the
end of this FAQ to determine which phase a vehicle is involved in and for which phases the
remedy is available.

FAQ Page 1 of 4
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Q3:
A3:

Which and how many vehicles are covered by this program?
There are approximately 536,000 vehicles covered by this Second Key Delivery Program.
Model / Years

Production Period

2022 - 2023 Mirai
2023 RAV4 / RAV4 HV (CBU)
2022 Prius
2022 Prius Prime
2023 4Runner
2022 C-HR
2023 Camry
2022 2023 RAV4 / RAV HV
2022 – 2023 Highlander /
Highlander HV
2023 - 2024 RAV4 Prime
2023 - 2024 bZ4X
2023 - 2024 Venza HV
2023 - 2024 Prius
2023 – 2024 Prius Prime
2022 – 2024 Tundra / Tundra HV
2023 - 2024 Sequoia
2023 - 2024 Crown
2023 – 2024 Sienna HV
2024 Grand Highlander

Early November 2022 – Mid January 2023
Late October 2022 – Early January 2023
Late October 2022 – Early December 2022
Late October 2022 – Late November 2022
Early November 2022 – Late December 2022
Early November 2022 – Late December 2022
Early October 2022 – Early January 2023
Early October 2022 – Early January 2023
Early October 2022 – Early January 2023

Approximate Total
Vehicles
800
13,000
4,300
2,300
17,000
300
30,200
51,100
40,600

Early November 2022 – Ongoing
Early November 2022 – Ongoing
Late October 2022 – Ongoing
Late December 2022 – Ongoing
Mid-March 2023 – Ongoing
Mid-October 2022 – Ongoing
Mid-October 2022 – Ongoing
Mid-January 2023 – Ongoing
Mid-October 2022 – Ongoing
Mid-June 2023 – Ongoing

TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD

Q3a:
A3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this program in the U.S.?
Yes, there are certain 2022-2024 Lexus GX, IS, LC, LS, LX, NX, RC-F, RX, UX, RZ and ES vehicles
covered under this program.

Q4:
A4:

How long will pairing the key take?
It will take 45 minutes to pair the key to the vehicle. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time.

Q5:

Do customers need to bring anything with them to their appointment to receive their second Smart
Key?
Yes. Customers will need to bring the vehicle and original Smart Key equipped with their vehicle to
their appointment. The original key will be used to program the new Smart Key to the vehicle.

A5:

Q6:
A6:

Why does this only apply to certain vehicle models?
Some vehicles have a different Smart Key that is not being impacted at this time.

Q7:
A7:

Which models are currently being produced with only one (1) Smart Key?
Rav4 Prime, bZ4X, Venza, Prius, Prius Prime, Crown, Sienna, Tundra, Sequoia and Grand Highlander.
FAQ Page 2 of 4
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Q8:
A8:

What is the difference between a Type #2 (15CY) and Type #3/#4 (19CY) Smart Key?
The Type #2 (15CY) and Type #3/Type #4 (19CY) Smart Keys have a different design and use different
semiconductors. The models that use these different types of Smart Keys are explained in the chart
below. Due to differences in the supply of the semiconductors used, the timeline for each type is
different.

Q9:
A9:

How long will the shortage last?
We continue to work diligently to minimize the impact to our customers. At this time, we estimate that
all models will return to production with two (2) Smart Keys in July 2024.

Q10:
A10:

How will Toyota notify customers when their second Smart Key is available?
We plan to notify affected customers by first class mail when second keys are available and ask
customers to return to a Toyota dealer with their vehicle and original Smart Key so dealers can program
a new second key and provide it to the customer. The mailing will also occur in phases, and the timing
will be approximately one week after the announcement of each phase.

Q11:
A11:

Is the second Smart Key delivery part of Toyota’s New Vehicle Limited Warranty?
No. The second key delivery is not considered part of Toyota’s New Vehicle Limited Warranty. This is
simply the delivery of the second Smart Key included in the purchase of the vehicle, but which was
unavailable at the time of the vehicle delivery due to the ongoing chip shortage situation.

Q12:

A customer recently had a new Smart Key registered to their vehicle and now there is a message on
the Multi-Information Display (MID) about a new key being registered. Is this normal?
Yes. Depending on the model, a message may display for up to 10 days and is intended to provide the
owner a notice that a new key has been registered. This message is displayed to inform the owner that
a new key has been registered and help prevent the vehicle from being stolen if the registration was
unauthorized. Refer to the Repair Manual or Owner’s Manual for more information.

A12:

Q13:
A13:

What if a customer has lost their original key or has an urgent need for a second key, but is not yet
eligible for the program because they are involved in a later phase?
If a customer has lost their only Smart Key or has an urgent need for a second key, please provide them
with a second key as a goodwill gesture if they are involved in a later phase. For other extenuating
circumstances, please have the customer contact the Toyota Brand Engagement Center for further
assistance.

Q14:
A14:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

Q15:
A15:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
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Current Phase Timing and Vehicle Eligibility (Updated: 06/06/2024)
The table below describes the phases currently planned for the
Second Key Delivery Program and the estimated timing of
announcement. This table will be updated during each phase
launch and as more details become available.

Dealers can identify which models were produced with one (1)
Smart Key and which phase a vehicle belongs to using the chart
below.
Example: Customer has a 4Runner produced in December 2022.
Confirm the production date of the vehicle against the Start and
End Production Dates in the table below to confirm if the vehicle
was produced with one (1) Smart Key. If so, check the color of the
box corresponding to the model and production month in the
table below, and compare to the Phase summary table to the
left. The box for 4Runner produced in December has a dark
green color which means it is part of Phase 1, which is currently
estimated to be announced in June 2023.

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